Reviews of Kempinski Hotel Mall of the Emirates, Dubai 5 stars
Sheikh Zayed Road, Al Barsha, Dubai, United Arab Emirates
#39 of 718 hotels in Dubai
Guests' ChoiceReview score
Based on 7095 hotel reviews
9.1Score breakdown
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Cleanliness
9.3
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Comfort
9.4
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Location
9.5
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Facilities
9.3
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Staff
9.4
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Value for money
8.8
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Free WiFi
9.1
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Reviewed: 3 June 2024
Joann
Australia6 reviews9.0“Perfect! Will definitely book again”- • Leisure trip
- • Family with young children
- • Grand Deluxe Room
- • Stayed 8 nights
- • Submitted via mobile
I wish the pool was open a little later at night. Due to the day time heat we were not able to swim as much as we would have liked.
Exceptional location. Great access to Mall of Emirates and activities for the whole family. The attached mall offers incredible eating and entertainment options. The food at the hotel itself is fabulous. The breakfast buffet a huge highlight. Nothing was a problem for the team at the hotel. Concierge assisted with amusement park bookings and onward flights. Moses in food and beverage was a delight, highly professional and made us feel like we were celebrities! Cannot recommend highly enough for families or even solo travellers
Stayed in June 2024
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Reviewed: 3 June 2024
Sofia
United Arab Emirates7 reviews10“Wonderful Staycation at Kempinski Hotel, Mall of the Emirates”- • Leisure trip
- • Family with young children
- • Grand Deluxe Room
- • Stayed 1 night
- • Submitted via mobile
Last weekend, we had the pleasure of staying at the Kempinski Hotel, Mall of the Emirates, for a staycation to celebrate my son's 8th birthday. The location of the hotel is perfect, as it is connected to the Mall of the Emirates and conveniently located next to Ski Dubai, where we spent an entire day having fun. From the moment we arrived, the staff were incredibly kind and friendly. At check-in, I mentioned we were there to celebrate my son's birthday. Fatima, the reception ambassador, went above and beyond by arranging a delightful surprise with cakes and balloons in our room. When we returned from Ski Dubai, my son was overjoyed to see the surprise, which made the day even more memorable. The room was thoughtfully designed with guests' comfort in mind, which added a special touch to our stay. This was our first time at the Kempinski, Mall of the Emirates, and we thoroughly enjoyed every moment, creating unforgettable memories. I highly recommend this hotel and we can’t wait to return for another stay.
Stayed in June 2024
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Reviewed: 1 June 2024
Hyun
South Korea1 review10Exceptional- • Leisure trip
- • Couple
- • Superior Room
- • Stayed 1 night
- • Submitted via mobile
Na
The exceptional service from checkin untill checkout Should extend everytime and choose this best hotel in dubai thanks for front office team ali, ahmed and everyone
Stayed in May 2024
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Reviewed: 1 June 2024
ِabdullah
Saudi Arabia5 reviews10Exceptional- • Business trip
- • Solo traveller
- • Deluxe Room
- • Stayed 2 nights
- • Submitted via mobile
Nothing
All the time kempinski and people of kempinski thankyou so much for making our stay unforgettable thanks mohammad ali from recpetion team
Stayed in June 2024
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Reviewed: 1 June 2024
Reem
United Kingdom12 reviews1 helpful vote9.0Superb- • Business trip
- • Family with young children
- • Grand Deluxe Room
- • Stayed 1 night
- • Submitted via mobile
The room was a bit smelly
Next to Mall of the Emirates
Stayed in April 2024
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Reviewed: 30 May 2024
Wael
Kuwait3 reviews9.0“Thank you for everything”- • Leisure trip
- • Solo traveller
- • Grand Deluxe Room
- • Stayed 1 night
- • Submitted via mobile
Every thing great
Stayed in May 2024
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Reviewed: 28 May 2024
Ali
Kuwait7 reviews10“Great hotel”- • Leisure trip
- • Group
- • Grand Deluxe Room
- • Stayed 1 night
- • Submitted via mobile
Nothing
The staff is so friendly, especially Fatema from PR. The hotel is beautiful.
Stayed in May 2024
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Reviewed: 27 May 2024
Azher
United Kingdom16 reviews1 helpful vote10“An amazing find, luxury, classy and sumptuous all in abundance!”- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 3 nights
Only at a push, the only thing we didn't like was the gym, and its location to the pool. We are avid gym fans and like to swim afterwards. The Gym was small and had no windows, out of character to the rest of the Hotel.
This is an amazing place to stay with all the bells and whistles! Very tastily decorated, with probably one of the best bedroom layouts I have stayed in (For this price). The Hotel exudes class and the beds are so comfortable! Hard to find fault in anything. The location is amazing as connected to Emirates Mall!
Stayed in May 2024
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Reviewed: 26 May 2024
Zahir
Australia3 reviews10Exceptional- • Leisure trip
- • Couple
- • Executive Grand Deluxe Room - Lounge Access including Afternoon Tea, Evening Cocktail Hours, Soft Refreshments & Canapes
- • Stayed 4 nights
- • Submitted via mobile
Great stay, staff very welcoming and attentive.
Stayed in May 2024
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Reviewed: 26 May 2024
Giti
Israel3 reviews10“Kempinski ⭐️”- • Leisure trip
- • Couple
- • Executive Grand Deluxe Room - Lounge Access including Afternoon Tea, Evening Cocktail Hours, Soft Refreshments & Canapes
- • Stayed 3 nights
- • Submitted via mobile
Nothing
Everything is so good kempinski will come back the team is so helpful reception guy who checked in and concierge desk also 🫶
Stayed in May 2024
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Reviewed: 26 May 2024
Mohamed
Egypt4 reviews10“Vacation in Kempinski”- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 3 nights
- • Submitted via mobile
Nothing
The staff is well trained my first time and of course all the time will be kempinski a big thanks for reception Mr. Mohammed Ali, the service is 5 stars ⭐️
Stayed in May 2024
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Reviewed: 26 May 2024
Seyed
United Arab Emirates6 reviews10“Luxury Stay”- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 1 night
Nothing
Reception was amazing Mr.Mohamad Ali the best service and the concierge Ehab was so helpful, we had great time with hotel specially with mall entrance is perferct , highly recomend for families
Stayed in May 2024
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Reviewed: 24 May 2024
Khadija
United Arab Emirates40 reviews2 helpful votes10Exceptional- • Leisure trip
- • People with friends
- • Aspen Ski Chalet - Access to Snow Park in Ski Dubai for 2, Private Butler, Lounge Access including Afternoon Tea, Evening Cocktail Hours, Soft Refreshments & Canapes
- • Stayed 2 nights
- • Submitted via mobile
The staff were friendly , kind and friendly
Stayed in May 2024
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Reviewed: 24 May 2024
Ali
Kuwait7 reviews9.0“A beautifull mall hotel”- • Leisure trip
- • People with friends
- • Deluxe Room
- • Stayed 1 night
- • Submitted via mobile
A bit pricey
It’s been renovated. Staff is great, room is beautiful.
Stayed in May 2024
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Reviewed: 24 May 2024
S
South Africa6 reviews8.0“Very good.”- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 3 nights
Upon arrival, our booking was not on the system as alleged by the lady at reception. Fortunately, I had a hard copy of my booking & I presented same to her. Welcome process was non existent. I had during my stay, the hotel chauffeur service from the hotel to the airport, once again the lady at the reception had no knowledge whatsoever. I then engaged one of the senior person, he verified all transport arrangements were in order. Incidentally, it was the same staff member at the reception both on our arrival & our departure.
Room,hotel facilities & location were excellent.
Stayed in April 2024
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Reviewed: 23 May 2024
Zhanbolat
Kazakhstan56 reviews10“Hotel very nice and clean”- • Business trip
- • Solo traveller
- • Deluxe Room
- • Stayed 1 night
- • Submitted via mobile
Can’t say nothing
Employees from reception Ozgun and Muhammed Ali the best team
Stayed in April 2024
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Reviewed: 23 May 2024
Zhanbolat
Kazakhstan56 reviews10“Super clean hotel and quite”- • Business trip
- • Solo traveller
- • Deluxe Room
- • Stayed 1 night
- • Submitted via mobile
Can’t say nothing
Hotel manager Rumelia she is the best and very professional
Stayed in April 2024
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Reviewed: 23 May 2024
Zhanbolat
Kazakhstan56 reviews10“Location the best in Dubai”- • Leisure trip
- • Solo traveller
- • Superior Room
- • Stayed 1 night
- • Submitted via mobile
Can’t say nothing
Guy Ozgun from reception the best 👍🏻
Stayed in April 2024
-
Reviewed: 23 May 2024
Zhanbolat
Kazakhstan56 reviews10“Very nice hotel”- • Business trip
- • Solo traveller
- • Deluxe Room
- • Stayed 1 night
- • Submitted via mobile
Can’t say nothing
Reception team Ozgun and Muhammed Ali
Stayed in April 2024
-
Reviewed: 23 May 2024
Zhanbolat
Kazakhstan56 reviews10“Location the best and hotel super”- • Business trip
- • Solo traveller
- • Deluxe Room
- • Stayed 1 night
- • Submitted via mobile
Can’t say nothing
The hotel staff really liked their faces Ozgun,Rumelia and Muhammed Ali
Stayed in April 2024
-
Reviewed: 23 May 2024
Zhanbolat
Kazakhstan56 reviews10“Location the best in emirates mall”- • Business trip
- • Solo traveller
- • Superior Room
- • Stayed 2 nights
- • Submitted via mobile
Can’t say nothing
Team from reception Ozgun and Rumelia the best employees
Stayed in April 2024
-
Reviewed: 23 May 2024
Zhanbolat
Kazakhstan56 reviews10“Hotel very clean and location the best”- • Business trip
- • Solo traveller
- • Superior Room
- • Stayed 1 night
- • Submitted via mobile
Can’t say nothing
Employees from reception the best team Ozgun,Rumelia and Muhammed Ali
Stayed in April 2024
-
Reviewed: 23 May 2024
Zhanbolat
Kazakhstan56 reviews10“Super location and very clean hotel”- • Leisure trip
- • Solo traveller
- • Superior Room
- • Stayed 1 night
- • Submitted via mobile
Can’t say nothing
Employees from reception Rumelia girl the best 👍🏻
Stayed in April 2024
-
Reviewed: 23 May 2024
Zhanbolat
Kazakhstan56 reviews10“Location the best and very super hotel 👍🏻”- • Business trip
- • Solo traveller
- • Deluxe Room
- • Stayed 1 night
- • Submitted via mobile
Can’t say nothing
Team from reception Rumelia the best 👍🏻
Stayed in March 2024
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