Schwarzstraße 5-7, Altstadt, 5020 Salzburg, Austria
#3 of 127 hotels in Salzburg
Guests' ChoiceBased on 323 hotel reviews
9.6Cleanliness
9.7
Comfort
9.8
Location
9.9
Facilities
9.6
Staff
9.8
Value for money
8.8
Free WiFi
9.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 20 May 2024
Prananto
IndonesiaEverything seems perfect... All food was carefully curated to be very delicious and presented.. Rooms are great, clean and well located hotel.. Staffs are well energised and helpful... I believe they are all well trained by the hotel management
Stayed in April 2024
Reviewed: 13 May 2024
Anna
GermanyIncluding Breakfast service everything was wonderful
Stayed in May 2024
Reviewed: 7 May 2024
Christian
United KingdomThe hotel is exceptional. A wonderfully traditional hotel of the highest quality.
Stayed in May 2024
Reviewed: 4 May 2024
Nataliya
GermanyLocation was superb, very friendly staff & amazing breakfast, felt like super star.
Stayed in April 2024
Reviewed: 22 April 2024
Eissa
United Arab EmiratesEverything is perfect, the breakfast, location as well the staff especially Zoe, she was extremely nice, friendly and helpful. Many thanks for her kindness 🙏🏼
Stayed in April 2024
Reviewed: 17 April 2024
Safya
QatarEverything exceeded my expectation!
Location is wonderful! Just few walking steps to all tourist places; Mirabell garden, restaurants, shopping area. Salzburg HBF main train station is very near (5 minutes by car, 18 minutes walking distance). Staff were very friendly and arranged everything for us; transportation, tickets, etc. I highly recommend staying at this hotel; not just in Salzburg, but wherever it is available in any city specially in Vienna!
Stayed in April 2024
Reviewed: 11 March 2024
Martina
United KingdomI liked everything there is nothing I didnt like and the cafe next door was fab
The hotel was beautiful and in a great location. We got a free upgrade to an amazing room and they could not do enough for us... the best place in Salzburg by far please stay here .. The staff are amazing too so helpful and kind ....Florentina was exxceptional what a lovely lady ... we will be back ... THANKYOU FOR THE MOST MAGICAL STAY!
Stayed in March 2024
Reviewed: 2 March 2024
Dalal
KuwaitNo thing
Good location. Very nice hotel and nice staff. Good breakfast. We loved the mini sacher cakes and fruits they provide in the room
Stayed in February 2024
Reviewed: 25 February 2024
Mixaela
Bulgariaeverything was magnificent!
Stayed in February 2024
Reviewed: 21 February 2024
Julia-celina
GermanyStaff was so helpful.
Stayed in February 2024
Reviewed: 8 February 2024
Ali
BahrainNothing that I didn’t like .. all is perfect
Clean, perfect location, staff all so kind and helpful
Stayed in February 2024
Reviewed: 6 February 2024
Albert
United StatesLovely hotel perfectly located to attend Mozart Week 2024. Excellent facilities including dining and room service. Well-appointed room with plenty of closet space, large bathroom with double sinks, shower, and tub. Small but serviceable exercise facility. The staff is uniformly helpful and pleasant.
Stayed in February 2024
Reviewed: 4 February 2024
Dmitrii
Bulgariareal 5 start luxury hotel!
Stayed in January 2024
Reviewed: 30 January 2024
Patrick
United StatesI have nothing negative to say about our stay.
This hotel is absolutely beautiful. Our river view suite was everything we hoped for. Spacious room, beautiful view, friendly staff. Will definitely return!
Stayed in January 2024
Reviewed: 27 January 2024
Deema
Saudi ArabiaExcellent location, staff are very friendly and professional. The room with river view was breathtaking!
Stayed in January 2024
Reviewed: 24 January 2024
Karen
United KingdomBeautiful room, with a handwritten welcome note, along with a tray of treats. Lovely staff, all very helpful and friendly. Perfect location, with a beautiful view of the river and fortress.
Stayed in January 2024
Reviewed: 20 January 2024
Steven
United KingdomNothing
Beautiful building kept spotlessly clean. Beautiful room overlooking the river. Service very personal.
Stayed in January 2024
Reviewed: 10 January 2024
Dmitrii
Bulgariaexcellent hotel! 10 of 10
Stayed in January 2024
Reviewed: 6 January 2024
Keely
United KingdomCouldn't fault the hotel or staff but my husband has allergies, and on ordering plain food, after checking all the allergens on the back of the menu, it came with nuts, for decoration, that he simply can't have. The staff quickly changed the order and apologised
The location was central to where everything was.
Stayed in January 2024
Reviewed: 5 January 2024
Ivana
SwitzerlandI would like to tell that for 5 stars hotel will be nice if the give like small gift for remembering , like chocolate Sacher or something ! And definitely need to ask if we want to have water for traveling , specially if you are with car , and definitely no charge for car parking , This is no gone for 5 stars hotels !
The property is in the middle of the heart in Salzburg, very nice old school hotel , rooms are very cosy and service excellent, there is Sacher caffè very chic place , and Sacher Grill with most delicious wineries schnitzel! And the hotel inside is completely fabulous 🌹
Stayed in January 2024
Reviewed: 4 January 2024
Theo
United KingdomSuperb hotel in an excellent location.
Stayed in January 2024
Reviewed: 4 January 2024
Sarah
NetherlandsThe room was so hot and we couldn’t get the temperature down despite it being December. We had to open the window before bed to make the room comfortable. The bed is a little hard and the pillows are so thin so we had to order 4 more to the room.
The staff were amazing, the location was perfect! During Christmas they left little treats in the room and had extra activities on Christmas Eve.
Stayed in December 2023
Reviewed: 30 December 2023
Elizabeth
United KingdomMy second stay here. Everything spectacular!
Stayed in November 2023
Reviewed: 21 December 2023
Ellyn
United StatesThe gym and sauna were very nice however quite small.
The staff were amazing - extremely kind and helpful.
Stayed in November 2023
Marbella, Spain
Songjiang, China
Arosa, Switzerland
Belfast, UK
Kraków, Poland
Shijiazhuang, China
Gurgaon, India
Stomorska, Croatia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content