The smell of the room smells bad, but we checked other room and they have the same sour smell. First we thought that a sweaty man was in our room, but as we did find the same problem in other rooms, I think it may be the cleaning material, the paint or something like that. Three of us agreed that it was nose squeezer. Otherwise we liked the room, the staff and the hotel so we hoop you can find the reason :)

Extremely friendly and helpful staff, great location and crazy design. The spa is exceptional and clean.

Stayed in May 2024

A bit strange staff and design of the whole hotel

Excellent breakfasts and dinners, food was constantly being replenished. Sauna and jacuzzi were included in the price of the stay, a fee of 10 EUR only for the rental of a bathrobe. Great location, 5 minute drive to Kitzsteinhorn, own parking.

Stayed in April 2024

Evening meal wasn’t great

Very good breakfast

Stayed in March 2024

Location is good.

Stayed in February 2024

Colour Cleanliness Staff were strange

Location Breakfast

Stayed in February 2024

All good there, nothing that was bad.

The staff was very friendly, especially the servers in the restaurant. I think they went beyond the basics and were very pleasant. Live music one evening was very nice as well. The pool was great for the family, warm room and nice water temperature. There are two bus stops close and free to use in Kaprun and also free if you have a ski pass to get to Sell am See but if you have skis they don't even check. Food was at a good level and you have an all you can eat buffet so it's good for those hungry teenagers.

Stayed in February 2024

The drying of the ski boots is absolutely insufficient (at least the four bottom rows are useless in this regard, they ONLY serve as storage for the boots), when the boots are sweaty/wet, they don't dry until the next day, and that's very annoying! The wellness area, when the hotel is more full, is insufficient.

Nice staff

Stayed in February 2024

After the second or third day, the WiFi didn't work at all in the bedroom. Only in the common areas. Also, the mattress could have been cleaner, as well as the bedroom in general. They don't clean your room unless you specify you want them to clean it.

Great location and very good breakfast. The included dinner was also convenient and good. The staff was excellent, super friendly and warm. The sauna and spa area was also very nice and clean. We went every afternoon, perfect to recover after a day of intense ski.

Stayed in January 2024

The spa facilities incl. sauna were not switched on so we could not use them

Great value for money, amazing location, sufficient breakfast selection and nice staff, quirky and fun

Stayed in December 2023

Great conception of the hotel, very nice stuff, really clean and comfortable rooms

Stayed in November 2023

The bathroom and toilet were not renovated and looked outdated. There weren’t small shampoos and toiletry accessories, which I somewhat expected from 4 stars hotel. The corridors and the restaurant do not match the concept of the hotel at all. The elevator worked fine, but made weird noises and was rather scary. There is nothing much to do in Kaprun and Zell am See in Novmeber if you do not go skiing, as almost everything is closed until 1st of December. The hotel breakfast was missing avocado and salmon, which are of course extras, but some 4 star hotels do have them. The napkins were branded with the old logo. The wellness area and the saunas were operational only 5h a day which is why they were quite full. Not all saunas had an extra water with aroma for the pour over the stones.

The new rooms are cool. We were in mint Green room. I quite liked the funky interior! The ceasing in the lobby is quite artistic also, loved it! The restaurant was good. Both breakfast and dinner were delicious. Not WOW, but good. It was interesting that on Friday evening the dinner was a lot more high-end with menu to choose from and nicely plated dishes served to the table. On Saturday, to our surprise, it was a buffet with burger and ribs, so interesting contrast. Patrick from the hotels restaurant was an amazing waiter, such a nice person! The wellness area was good. Not really renovated and not matching the concept of boutique funky pop-up hotel, but nice nonetheless. The saunas were a nice add-on to the whole vacation. The pool had a lot of inflatables wich made it more fun. The view was nice. The price was also good considering that breakfast and dinner were included.

Stayed in November 2023

there was major renovation at the hotel where half of it is under painting (internally and externally), and this caused some disturbance, especially the last day when the elevator was not working and on check out had to bring my suitcases down the stairs alone. two guys at the cafeteria need to learn that smiling is healthy and can make customers feel at home. rooms cleaning was not good enough for the star rating this property have.

BF was decent but repetitive every day. the front side of the hotel was under renovation, so they gave us back rooms where it had an amazing view with the river down the balcony. front office staff were nice however (except for one guy) they didn't know much about the area and where should 1st timers visit let alone.

Stayed in October 2023

no mine-bar no tea no coffee

location is great

Stayed in October 2023

There was a staff at the canteen who annoyed me too much for all the days I went to the restaurant for breakfast .

Everything was good

Stayed in September 2023

There is a racist person in the hotel restaurant against Arabs

موقعه

Stayed in September 2023

Bed wasn’t very clean. Lots of bugs on it and some stains. Ended up using just the one side

Nice location and good Spa

Stayed in September 2023

Bit outdated

Location, staff, price

Stayed in August 2023

there is no good internet connection in the room. However, one can get a good internet connection in the lobby area.

Everything was almost perfect, location, staff, cleanliness, facility, restaurant.

Stayed in August 2023

Wifi coverage could have been better. Our room had no signal.

Facilities - pool, steam, sauna, jacuzzi, breakfast, dinner, free parking Location - beautiful, surrounded by mountains and water, all the attractions and shops nearby and reachable by bus or even walk, you can walk through the town Free summer card (most of the hotels and stay provides it)- includes all major attractions at no cost, including local transport.

Stayed in August 2023

Swimming pool was cold so not really enjoyable

Kaprun-Sell am See Summer Card was included, giving access to all kind of activities in the area, decent breakfast options (also for lactose and gluten intolerances). Good size rooms, friendly personnel.

Stayed in August 2023

The water in swimming pool was cold, in my opinion it should be warmer.

Location, breakfast and dinner are excellent. Rooms are clean and cozy. Sofa bed was not very comfortable, normal bed was fine. Great to have a summer card as it allows to visit for free amazing destinations and thanks for letting our staff stay until the evening.

Stayed in July 2023

There were no bathrobes in the room, the rooms facing the street are a bit noisy

Comfortable, spacious room, good breakfast and dinner, kind and helpful receptionist The best thing was the Kaprun summer card, we could visit many places free of charge with it

Stayed in July 2023

Bad wi fi

The location and friendly staff

Stayed in July 2023

Staff and location were amazing . The restaurant team was also very helpful

Stayed in June 2023