Biskajersplein 4 , Historic Centre of Brugge, 8000 Bruges, Belgium
#12 of 99 hotels in Bruges
Guests' ChoiceBased on 557 hotel reviews
9.0Cleanliness
9.3
Comfort
9.2
Location
9.7
Facilities
9.0
Staff
9.6
Value for money
8.8
Free WiFi
9.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 5 January 2024
Joanna
United KingdomThe room was a bit small but this didn’t really matter for our trip.
Location was great, and the staff were really friendly. It was also very quiet.
Stayed in January 2024
Reviewed: 4 January 2024
Alice
United KingdomThe perfect hotel for our visit to Bruges. A comfortable bed, cosy room and friendly, welcoming staff. The hotel is within walking distance of all the main attractions in the historic centre.
Stayed in January 2024
Reviewed: 26 December 2023
Öykü
GermanyClose to the attraction areas. Clean and cozy rooms. Friendly staff.
Stayed in December 2023
Reviewed: 26 December 2023
Diana
United StatesThe only thing I would point out is that in the Google description, plus some of the Google reviews, it mentions a complimentary breakfast and it is NOT free... it is 20 euros per person. Also, and this didn't matter to us for this stay but if it's important to you, you cannot connect to your own Netflix, Amazon, etc. The ports are all covered.
Very beautiful and cozy rooms... LOVE the soft lighting! The bed was comfortable and the shower (in the upgraded room) was really nice! And the location was wonderful... right in the heart of the old town!
Stayed in December 2023
Reviewed: 24 December 2023
Lidiia
United KingdomThe location is great. Cosy hotel, very good breakfast
Stayed in December 2023
Reviewed: 24 December 2023
Robert
United KingdomThe only thing we were disappointed with was not Bruges itself but the inadequate facilities at Eurostar Brussels.
The staff were very attentive and very welcoming. The hotel is in a superb location so close to all the historic places and buildings. A tad expensive in the restaurants but it was expected.
Stayed in December 2023
Reviewed: 19 December 2023
Timothy
United KingdomLights over bed Lighting in general too bright
Breakfast fantastic Staff wonderful
Stayed in December 2023
Reviewed: 18 December 2023
Gillian
CanadaThe staff were super friendly and accommodating. Location was very central. Rooms were so quaint.
Stayed in December 2023
Reviewed: 15 December 2023
Brady
United KingdomRoom a little small but manageable
Location good breakfast clean staff friendly and helpful
Stayed in December 2023
Reviewed: 13 December 2023
Louise
United KingdomNothing
Lovely room - very nicely appointed
Stayed in December 2023
Reviewed: 11 December 2023
Luke
United KingdomI have no complaints whatsoever.
The room was beautiful. The hotel is located in the heart of the city, just a few minutes from the main square and the Belfry. The staff were welcoming, friendly and helpful. There was a huge choice for breakfast too. The bed was incredibly comfortable.
Stayed in December 2023
Reviewed: 11 December 2023
Tony
United Kingdomnothing, all good
Perfect Location, Breakfast was fantastic.
Stayed in December 2023
Reviewed: 8 December 2023
Lisa
United KingdomNothing
Everything! This is a hidden gem of a hotel, the quality of the hotel alongside the care and attention to the guests is outstanding.
Stayed in December 2023
Reviewed: 7 December 2023
Nancy
United KingdomNothing.
Great location, value for money with very helpful staff.
Stayed in December 2023
Reviewed: 4 December 2023
Kit_salisbury
United KingdomNot much we didn't like, although one thing: we stayed for 3 nights and although we had complimentary toiletries on arrival, these did not get replenished during our stay; luckily I had brought a travel shampoo & conditioner and we used the soap to shower with.
Beautiful property, chic bedroom (albeit compact and bijou!), very comfortable bed so we slept extremely well. The breakfast is superb - well worth including breakfast in your stay. Friendly staff and check-in & check-out both went very smoothly and we were able to leave our cases for a few hours whilst we wandered around Bruges and took a tour of the famous Tower. Beautiful city, would definitely return!
Stayed in November 2023
Reviewed: 2 December 2023
Sarah
United StatesWe had a magnificent stay! The rooms were clean, quiet, comfortable and well appointed. The location was great and the staff was so kind and helpful! I don’t have a single negative thing to say. We will certainly be back!
Stayed in December 2023
Reviewed: 2 December 2023
Gabriel
Madagascar- Coocooning room, really comfortable - friendly staff - great location
Stayed in November 2023
Reviewed: 1 December 2023
Fenella
United Kingdom2nd stay here such a lovely friendly place. Everything you need for stress free stay. Fab location. Great staff. It’s the little extras that make it so good to.
Stayed in November 2023
Reviewed: 26 November 2023
Amanda
United KingdomGreat location in the old centre of Bruges. Comfortable and cosy. Helpful staff.
Stayed in November 2023
Reviewed: 25 November 2023
Richard
United KingdomLovely room, very close to centre
Stayed in November 2023
Reviewed: 25 November 2023
Michael
United StatesThere was nothing not to like.
Everything was great. The room was large, comfortable and clean. The staff was so friendly. Location was perfect. Breakfast was good. We loved it.
Stayed in November 2023
Reviewed: 24 November 2023
Arben
KosovoEverything good very charming hotel, very kind staff and perfect location
Stayed in October 2023
Reviewed: 24 November 2023
Warren
United KingdomThe toilet light was motion sensor,but only for about 5 seconds ,which was a bit awkward at times
Right in the centre of Bruges. An absolutely fantastic room
Stayed in November 2023
Reviewed: 21 November 2023
Uçgun
TurkeyThe hotel was decorated very cutely. There was a coffee machine in our room and the lady working accompanied us to the room and explained how to use the coffee machine. There was tea, coffee and hot chocolate in the room. They offered us Belgian chocolate as we entered the hotel. We loved our room and the friendly hotel staff. If we come again we would like to stay here. thank you for everything🙏🌸
Stayed in November 2023
Reviewed: 21 November 2023
Ekaterina
United StatesWe liked everything during our stay
Very cozy room, great breakfast and friendly helpful stuff
Stayed in November 2023
Antofagasta, Chile
Makrinítsa, Greece
Kyiv, Ukraine
Massarosa, Italy
Saint-Léger-sur-Dheune, France
Paris, France
Dandridge, USA
Jelsa, Croatia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content