Noisy, no salt and pepper/spices in the kitchen, no tea or hot chocolate. Hot tub was closed.

Clean, friendly staff, full kitchen

Stayed in May 2024

The flooring in our room was very damaged. The dishwasher did not work.

The staff were very friendly. The location is nice and so is the view. The room was comfortable.

Stayed in May 2024

The pool was closed unfortunately. However the Elevation place with its own pool, kids play area and lazy river was a short and easy walk from the resort.

Great location and unit.

Stayed in May 2024

The pool area and especially the hot tub was unsanitary. My bathing suit smelled sour and foul afterwards. Also the hotel is set up weird and so finding things like the ice machine was difficult.

The suite was nice and the kitchen was fully stocked which was an unexpected bonus.

Stayed in February 2024

Room was very far from all amenities

Stayed in February 2024

Having salt and pepper available would have been useful as well as including a baking sheet.

Good for families. Responsive to issue with washer and request for additional blanket.

Stayed in December 2023

The hide a bed is in poor shape and the bedding provided for it had significant holes and wear. Would not have used if we had an alternate option. The outdoor furniture and bbq are in rough shape, too scared to use the bbq and sitting gently on the deck set.

The size of the apartment and # of bathrooms were good. Remarkably quiet with the windows closed.

Stayed in September 2023

The big pool was too cold for us to swim.

Room location

Stayed in October 2023

toaster hard to work lack of some minor mantainence

pool bed ensuite living room

Stayed in October 2023

Very large rooms and clean well furnished. All utilities available in Kitchen. Washer & Dryer in Room.

Stayed in September 2023

Reception desk is rather hidden and not very welcoming. Not the hotel lobby. Restaurant is in the same building, but not part of Paradise resort. Very long, circuitous walk to find front entrance. On arrival our suite smelled very smoky. When we refused the room, they did change our accommodations and ozonated the room for the next night.

Two adjoining suites with two kitchens for large family get togethers. Three bathrooms for three bedrooms. Cleaning staff very friendly and accommodating. Rooms were very clean and well-equipped.

Stayed in October 2023

Nothing.

Good location, ideal for our needs. Facilities to cater for ourselves. Indoor swimming pool.

Stayed in October 2023

We found the layout of the buildings confusing. We asked at the office if an item we had lost had been turned in and the woman there was very dismissive and a bit rude

The breakfast was very good and our waiter was excellent, very friendly and efficient

Stayed in October 2023

Our room was at a back annex and while fine, our nearest entrance/exit door that we were recommended to use was literally the garbage door/loading bay which isnt the most attractive. Could maybe do with making that look a little nicer if guests are going to use it.

The room was large, clean and comfortable with a well equipped kitchen and lots of amenities. Access to a pool (which we didn't use, but looked great) Staff were all friendly and accommodating about storing luggage. View from the bedroom out into the mountains was lovely. Location wise, was great for canmore and a few mins from a bus stop to go to banff.

Stayed in September 2023

nothing

The apartment exceeded our expectations. Very big, clean and cozy. Also, the spa was nice and a great end for our hike. Super high quality/price ratio

Stayed in September 2023

Unfortunately the outlets in our room weren’t working which included our tv. But was fixed by the second day, would also love earlier check in time.

Location / amenities

Stayed in August 2023

Someone set the smoke detector off in the am.

Had a great stay with the family. Had a homey feeling.

Stayed in June 2023

Near highway. Noisy

Very accommodating.

Stayed in June 2023

Location

Stayed in June 2023

Dishwasher to be managed by customers. Cleaning is done in 3-4 days. Parking is too tight in the basement and it is not easy to find your respective slots.

Amenities, staff, friendliness of staff and reception, size of room, pool and overall area, location. Availability of hot tub and games room.

Stayed in June 2023

We were on the second floor so we woke up early with co rant loud footsteps from the above suite. It is pricey but competitive.

Pool, games room, restaurant, front desk staff, free underground parking, discounts at local stores, comfy clean king bed, kitchen, bathroom, toiletries, keyless entry, 2-doors to hallway to decrease noise between condo and hallway, Google Tv in bedroom and livingroom, balcony with bbq, mountain view.

Stayed in May 2023

Getting dishwaher started was tricky, however, got it working.

Stayed in May 2023

for me it was to busy , I just prefer to be out of town a little

a few minute walk from main shopping area . good location If you want to be right in town

Stayed in April 2023

fireplace didn’t work

Huge property. great pool

Stayed in February 2023