My wife and son arrived at reception before me (I was flying into Bucaramanga separately) after a long road journey and were treated with disdain by the two guys manning check-in at that time (28.11.23 at about 5pm) despite standing at the check-in desk with suitcases they were totally ignored, Not once were they asked if they could help them. The next morning the usual check-in manager was there and was very apologetic for the behaviour of his staff the evening prior. He said he would check the CCTV footage to see what went on. It is a shame because we stay there often.

Room, bed, shower all good. Breakfast superb as always.

Stayed in November 2023

Broken elevator

The excellent service from the front desk staff! Especially Marco! He did his best to accommodate every request. Very friendly! The breakfast was excellent and a very nice selection. Great location and very easy to get around the city!

Stayed in July 2023

It was loud. The elevator broke, and lots of noise from the techs fixing it. The jet tub was in bad shape- the coating was worn off and there was dirty residue from the spray. The ac made noise even when turned off

It's a decent place. Bedding was clean. Good location

Stayed in July 2023

Nothing really.

We paid a little extra this time for room with a spa bath and it was super comfortable, it just needs attention to detail and minor small repairs, eg the tap control knob wasnt fitted very well and fell off.

Stayed in July 2023

The bathroom. too small, very cramped. no shower head, slow drainage of shower tray. Hot tap in basin didn’t function. And The ‘wifi’. ! Very weak and disconnected almost constantly. Hopeless. Everyone needs strong reliable wifi these days and this wasn’t. Improve these two things and you get straight 10s.

clean and lovely staff. bedroom was clean bed was spotless. Parking in basement and breakfast was excellent. pool looked lovely but didn’t get round to using it

Stayed in June 2023

The tv was wrong, didn't work.

breakfast was delicious, and the staf so kindly.

Stayed in April 2023

Bit noisy

Receptionist welcome-Santiago

Stayed in February 2023

don’t have area for smoking persons even in balcony and also lift doesn’t work for 3 days and jacuzzi doesn’t work

restaurant was best of my life

Stayed in January 2023

elevator did not work. climbed 6 flights of stairs multiple times daily. smell of sewage in bathroom

good value and location

Stayed in December 2022

THERE WASN'T ANY HOT WATER BECAUSE THE WATER HEATER BROKE DOWN.

STAFF WAS NICE AND THE LOCATION IS GREAT EVERYTHING IS NEARBY.

Stayed in November 2021

water not strong pressure and noise at the day (except weekend) because of construction site

nice staff, beautiful equipment, very clean

Stayed in December 2021

the water heater wasn't working and i really stood at the hotel cause of the jacuzzi which couldn't use.

I liked the location of the hotel. and the restuart was good.

Stayed in November 2021

There was little we like other than the restaurant and the pool. Plus the elevator was shut down while we were there.

The restaurant was good but the staff bordered on rude and the hot tub room we had was outdated and worn out and it felt dirty.

Stayed in July 2023

I did not like that the shower water took a long time to to heat up. The water also kept gushing and then stopping. I also did not like that there were half naked women being filmed in the pool area for some kind of video. The elevator was not functioning and we were not made aware prior to our arrival.

The location was great for a night out as it is located in a central area. However during the morning the noise is really loud. We were woken up by the school band across the street.

Stayed in June 2023

The wifi was weak and the loud noise to the repairs of the evelators which started at 8:30 a.m.

I loved the hotel atmosphere; lots of greenery, plants and animal statues (especially the lion). It is very cozy and comfortable. The staff (waiters, housekeeping, maintenance, front desk) was always so accomodating and very kind from day one. My spa bath room was very comfortable with lots of lighting. The tub was large and very nice. The breakfast bar was wonderful with an assortment of fruits, bread and eggs. There are two bars; near the pool (assortment of beers & other non alcoholic beverages) which made it very convienient while at the pool. The bartender was very attentive. The bar inside the restaurant makes a very tasty lychee martini. The restaurant food is amazing. I don't eat meat so my seafood (salmon & shrimp tempura salad) was amazing. Although my second tempura salad was not as tasty, I was offered another one. However, I had eaten all of the first one not to be wasteful, so my waiter brought me a delicous brownie with a cream sauce and a cup of hot coffee. The tears built up inside of me as he walked away and I began to cry just from his act of kindness. I have been in Colombia for over a year and that is my first time experiencing this. The repairs to the elevators and the wifi was the only reason my stay here was cut short due to my work demands. The staff, food and atmosphere is the reason for the excellent score. I would definitely return.

Stayed in January 2023

I stay at the hotel to unwind about every other month I guess The staff are great

Stayed in July 2022

Shower did not work. Water was hot and shower head didn’t work. Told them and it’s was like that the entire stay

Bed was comfortable

Stayed in July 2022

Rooms are not clean, we found food rest of previous guests on the table, hair in the beds, no hot water and leak in the washroom. Finishing touches in the room are inexistant and the bad quality of the material used makes the place even more dirty. Noisy during the night with high music coming from the lobby and continuous talk of hotel guests during the middle of the night.

Staff were professional and efficient

Stayed in July 2022

all, everythings respect to hotel is fine

Stayed in January 2022

I would have rated my stay a perfect 10 except for two issues. First issue was that the wifi was very poor. The signal kept constantly dropping, and when there was a signal, it was extremely weak. Very disappointing for such a nice hotel. The second thing I didn't like was that they have construction going on at the property, and I happened to get the room with the men working literally directly outside of my window. They were hammering away at the adjoining wall to my room. It was massive noise from early morning until the evening. I'm pretty patient and low maintenance, so I just dealt with it. However I bet 90% of people would demand a different room, and rightfully so.

Good looking hotel with nice looking big and modern rooms. The room was impeccably clean and fresh smelling. Unbeatable hotel for the price. Also the staff was very friendly.

Stayed in March 2022

Remote control siding work, 1 towel in the room,

The staff was so unfriendly and I asked do an extra towel and the said the limit was 2,

Stayed in August 2021

There are no comments available for this review

Stayed in March 2024

There are no comments available for this review

Stayed in January 2024

There are no comments available for this review

Stayed in August 2023