Reviews of Hyatt Regency Cartagena 5 stars
Carrera 1 #12-118, Bocagrande, 130000 Cartagena de Indias, Colombia
#24 of 311 hotels in Cartagena de Indias
Guests' ChoiceReview score
Based on 927 hotel reviews
9.0Score breakdown
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Cleanliness
9.5
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Comfort
9.5
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Location
9.2
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Facilities
9.4
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Staff
9.2
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Value for money
8.7
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Free WiFi
9.0
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Reviewed: 31 May 2024
William
United States19 reviews1 helpful vote10“Excellent, amazing, beautiful place to stay and worth every penny!”- • Leisure trip
- • Couple
- • King Room with Bay View - Club Access
- • Stayed 1 night
The only thing that could have been done better would have been for us to have booked another night or three.
Everything. The staff were amazing and offered us a very nice upgrade upon check-in which we gladly accepted (for a relatively small upcharge) in one of their newer suites. The view was absolutely phenomenal as were the accommodations themselves. We only just missed an afternoon gratis snack service but it looked wonderful. The pools were wonderful and facilities overall just amazing. This was an amazing way to spend our last evening celebrating a birthday weekend in Cartagena. It will be our hotel of choice when we return to Cartagena!
Stayed in May 2024
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Reviewed: 24 May 2024
Nancy
United States3 reviews10“Perfect hotel for Cartagena Vacation”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds and Bay View
- • Stayed 10 nights
- • Submitted via mobile
All perfect! Nothing bad to say
Unreal hotel! Amazing service, super good food, very clean & I loved that they took extra measures of security for its guests!! Gorgeous location & establishment! I can’t say enough good things about this hotel!! 1000% recommend to anyone visiting Cartagena!
Stayed in May 2024
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Reviewed: 23 May 2024
Kimberly
United States10 reviews10“Excellent would definitely recommend”- • Leisure trip
- • Group
- • Double Room with Two Double Beds and Bay View
- • Stayed 3 nights
- • Submitted via mobile
Convenient secure staff rooms were clean food was great
Stayed in May 2024
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Reviewed: 11 May 2024
S54jkp
United Kingdom35 reviews3 helpful votes10“Does everything right! Great hotel in a great location.”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds and Ocean View
- • Stayed 3 nights
The only slight distraction on this visit was that the hotel was carrying out maintenance works. Strictly speaking a good thing as it means the hotel will remain a great place to visit for years to come, but it made the stay 1% less relaxing.
I've stayed at the Hyatt Regency twice before, and I'll stay there again. They do everything right, from the level of service, to the cleanliness and size of the rooms, to the pool and amenity areas. The breakfast is amazing and varied. The location is ideal, close enough to the old town and sites, but far enough away to not feel like you're in a tourist bubble.
Stayed in April 2024
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Reviewed: 7 May 2024
Nikitas
Greece15 reviews1 helpful vote10Exceptional- • Leisure trip
- • Group
- • King Room
- • Stayed 2 nights
Maybe a bit more options in the morning buffet would be great
Very clean and big room! Great views! Everyone was very helpful also with late checkout!
Stayed in February 2024
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Reviewed: 3 May 2024
Jacques
United States1 review9.0“Amazing hotel.”- • Leisure trip
- • Family with young children
- • Two-Bedroom Residence
- • Stayed 7 nights
- • Submitted via mobile
Breakfast service should stop later than 10:30 am, especially on weekends.
Everything, great room, food, pool, gym, staff. The pool experience is amazing.
Stayed in May 2024
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Reviewed: 1 May 2024
Mohammad
United States1 review10“Excellent hotel, one of the best in Cartagena.”- • Leisure trip
- • Couple
- • King Room with Ocean View
- • Stayed 6 nights
- • Submitted via mobile
Had to change room key cards daily.
Excellent property full of high quality amenities and an attentive staff.
Stayed in April 2024
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Reviewed: 1 May 2024
Julie
Luxembourg12 reviews10“Amazing stay! We will come back!”- • Leisure trip
- • Couple
- • Junior Suite with Ocean View
- • Stayed 4 nights
- • Submitted via mobile
The only thing I would recommend is getting more shadow places (umbrella‘s, plants,&&&) around the pool.
We spend 5 amazing days in this hotel. We did chose to upgrade our room on our arrival (junior suite to residency suite). BEST CHOICE EVER. We did get the room 3902 (on the 39th floor) which is located at one of the corners of the hotel. The room had a balcony and an amazing view on the sea side but we also had the view of the bay(bedroom window). Definitely the best room. We had breakfast and a little snack (free drinks and snacks from 16h-18h) in the afternoon included. The infinity pool on the 14th floor was definitely our favorite spot. From here you have an amazing view of the sunset. The food in the hotel is really good too. Special thanks to Fernanda who daily served us with drinks and food. A special thanks also to Mayra from the reception, who helped us to choose the right excursions. We were allowed to keep our room on check out day until 15h. Which allowed us to enjoy fully the whole morning. As our flight was really late in the afternoon, we were allowed to stay at the pool and use the special lockers with showers to enjoy some more hours in the sun. Special feature is the drying machine for swimsuit in these locker. The location of the hotel was also great. In front is a big beach and the old town is like a 15 min walk. Next to the hotel is also a big shopping mall. I definitely recommend this hotel! Thanks to the whole Hyatt team!
Stayed in April 2024
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Reviewed: 25 April 2024
Latoyon
United States6 reviews1 helpful vote10“N/A”- • Leisure trip
- • Couple
- • King Room with Ocean View
- • Stayed 4 nights
- • Submitted via mobile
N/A
N/A
Stayed in February 2024
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Reviewed: 19 April 2024
Dirkfoch
France44 reviews3 helpful votes9.0“Pleasant stay at modern high-rise overlooking the ocean, old-town Cartagena and the bay.”- • Leisure trip
- • Couple
- • Double Room with Two Double Beds and Ocean View - Club Access
- • Stayed 5 nights
When we arrived the windows were completely covered in dirt and staff were in the process of cleaning all the ocean side windows, a pretty herculean effort. Upon returning on our first night we realised they hadn't actually cleaned our windows although they said they would so we were eventually moved to a different lower floor room.
The Hyatt serves an excellent buffet breakfast, and staff make every effort to make you feel welcome. Our room had a great view of the ocean and the Bocagrande strip.
Stayed in April 2024
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Reviewed: 17 April 2024
Jeannette
United States5 reviews10“Perfect”- • Leisure trip
- • People with friends
- • Double Room with Two Double Beds and Ocean View
- • Stayed 1 night
- • Submitted via mobile
Nothings
The front desk staff was very welcoming. Next morning the restaurant staff was very accommodating. Enjoyed the entire stay. Breakfasts was very nice
Stayed in March 2024
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Reviewed: 15 April 2024
Herney
Colombia1 review9.0“Very well”- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 3 nights
- • Submitted via mobile
All
Stayed in April 2024
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Reviewed: 14 April 2024
Pamela
United States1 review10“Decent price for a great hotel!”- • Leisure trip
- • Group
- • Double Room with Two Double Beds and Ocean View
- • Stayed 1 night
The service in the restaurant could have been quicker. Otherwise, everything was great!
The room was beautiful, updated, spacious, and even included a tub. I mostly saw beautiful views. I stayed in the room with 2 double beds alone, but it could have easily been comfortable enough for 3 people. The food and drinks we had in the hotel restaurant were great! There's a market/pharmacy right around the block (1 min walk) that was helpful. The hotel is only 15 min away from the airport.
Stayed in April 2024
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Reviewed: 13 April 2024
Farah
United States2 reviews10“Amazing time”- • Leisure trip
- • Group
- • Double Room with Two Double Beds and Bay View - Club Access
- • Stayed 5 nights
- • Submitted via mobile
The smell in the my room from the construction. The rooms could have been a little bit more cleaner the carpet was old and had spots
Everything, all the options for breakfast
Stayed in March 2024
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Reviewed: 9 April 2024
Ana
Colombia14 reviews1 helpful vote9.0“Love Hyatt”- • Leisure trip
- • People with friends
- • Double Room with Two Double Beds and Ocean View
- • Stayed 7 nights
- • Submitted via mobile
Restaurants under remodeling , old uncomfortable furniture at breakfast terrace lobby floor , adult pool lounge chairs uncomfortable
Love Hyatt , this specific location has a few details to improve on
Stayed in March 2024
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Reviewed: 9 April 2024
Jennifer
United States1 review9.0“Great stay, will stay there again.”- • Leisure trip
- • Family with young children
- • Two-Bedroom Residence
- • Stayed 4 nights
- • Submitted via mobile
I had to wait past check in for my room. Everything else was fine.
The views, from the room and pool were great. The room size was great.
Stayed in March 2024
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Reviewed: 8 April 2024
Geert
Belgium21 reviews2 helpful votes10“perfect accommodation.”- • Business trip
- • Solo traveller
- • King Room with Ocean View
- • Stayed 3 nights
perfecte service in general
Stayed in April 2024
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Reviewed: 1 April 2024
Robert
United States6 reviews8.0Very good- • Leisure trip
- • Couple
- • King Room with Ocean View
- • Stayed 2 nights
- • Submitted via mobile
Overpriced. $35 for an average buffet for breakfast
Stayed in March 2024
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Reviewed: 31 March 2024
Holkovic
Slovakia35 reviews4 helpful votes10Exceptional- • Leisure trip
- • Group
- • Double Room with Two Double Beds and Bay View
- • Stayed 2 nights
Windows in the room are not clean enough to see the sea well
Good breakfest,variety.They let you eat in relaxed way how long you need,even after a closure time. very large room, with great disposicion. Clean.Top bed and materaces.
Stayed in March 2024
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Reviewed: 31 March 2024
Andrej
United States21 reviews9.0“Good hotel for relaxing”- • Leisure trip
- • Couple
- • King Room with Ocean View
- • Stayed 5 nights
- • Submitted via mobile
The towels at the pool were often empty.
The breakfast was very good for Columbia. The stuff was also very kindly and attentive. The pool is the best in the town.
Stayed in March 2024
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Reviewed: 29 March 2024
John
Australia5 reviews10“Amazing time in a great location”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted via mobile
No comment
Great location on the Bocagrande
Stayed in March 2024
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Reviewed: 24 March 2024
Sims
United States1 review10Exceptional- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds and Ocean View
- • Stayed 1 night
- • Submitted via mobile
Double beds not large
Location. Brunch. Pools
Stayed in March 2024
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Reviewed: 22 March 2024
Prince
United States1 review9.0“I really enjoy the staff and the location”- • Leisure trip
- • Couple
- • Suite with Ocean View
- • Stayed 7 nights
There was some on going construction that we were not aware of prior to coming in.
24 hour room service was convenient.
Stayed in March 2024
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Reviewed: 11 March 2024
Sorin
Canada25 reviews2 helpful votes10“Good hotel, great name but nothing special.”- • Leisure trip
- • Couple
- • King Room with Ocean View
- • Stayed 5 nights
- • Submitted via mobile
The check out took to long. The desk personnel was arguing with me if I drink a coke or not! Very unprofessional!!! Also he has the CC on file so no need for keeping me there! I left and my wife finished the checkout . They have to improve at their mentality.
The infinite Swimmingpools
Stayed in February 2024
