The Wifi connection was very slow or sometimes it simply wouldn't load pages despite being connected with full signal. The Mexican restaurant was horrible and the Japanese Restaurant was also not great.

The beach was clean. The hotel has a huge territory with a mangrove park on it's center and lots of peacocks and other birds walking around. There are lots of options for bars and restaurants and the food and drink quality was great.

Stayed in May 2024

Staff is rude and not willing to help, my wife had an accident at one of their restaurants and staff was not helpful or emphatic

Great location! Fantastic beaches

Stayed in May 2024

Cleanliness of the room. It was not really good. Also, it smelled wet in the room, the bed, etc. The rooms look old and when they go and clean it does not look like a good cleaning

Beach, the Cappuccino Café place is amazing, also meals at the food trucks were awesome

Stayed in May 2024

The room smelled like mildew. We didn’t notice it at first but the next day when we woke up we noticed that we had a slight headache and the room had a distinct smell. They tried to relocate us but each room smelled worse than the one we had.

The property was beautiful. The staff was always working to maintain a clean environment. The private beach and pool with the wildlife was a major plus.

Stayed in April 2024

Maybe the water in the shower needs a bit of pressure, but seriously, nothing bad to say.

Been traveling around the world, but 1st time in an all-inclusive resort, and seriously I don't understand the bad reviews here. It's very clean, well maintained, good variety of food, the rooms are big and comfortable, the beach is clean and beautiful, the staff very polite. I recommend it

Stayed in May 2024

I'd suggest the facility to create smoking areas.

The food is outstanding, the beach is well kept. We felt safe at all times.

Stayed in May 2024

The room was filled with mosquitoes the whole time, it looks like they did not use an appropriate spray to send them away

The multiple activities and restaurants to go to

Stayed in May 2024

Our toilet kept messing up

I like the goft cart trains that take you around since the resort is huge

Stayed in April 2024

the sit down restaurant where you need reservations, the food was at its lowest quality.

clean and well maintained

Stayed in May 2024

Mosquitoes and too many people in the pool drinking a leaving the glasses on the pool

green areas

Stayed in May 2024

Need improvement with the maintenance of the room and the hotel (not the workers or the cleaning group).

Dinner

Stayed in May 2024

The only thing we didn’t love is that our room was overrun by mosquitoes there seemed to be more mosquitoes in our room than even outside

Breakfast was delicious every day i loved all the options we had

Stayed in April 2024

Too much pork or food mixed with pork. Not too many options for those who don’t eat pork and shelf sea food.

Stayed in May 2024

Unfortunately it rained a lot and we had to change rooms , we realized that our first room wasn't complete.. we didn't have half of the amenities and also we didn't have the bottles of alcohol that are included in the platinum. The shower was really flimsy and if you have curly or coily hair you can't get it wet. On Booking they mention the payment is to be done in dollars but when you get there they say that it is actually in Dominican pesos, which we were not ready for. Also, take your own body wash because theirs sucks. We had food poisoning from going to the teppanyaki restaurant and if you really like Italian food don't go to il tartufo they let us wait for our food for around 1 hour to end up tasting really awful 😞

We spent almost all the time on the platinum beach side and the bar team was amazing, the food at the P.G.B, Gaucho and Soho was really tasty.. all the steaks were really good

Stayed in May 2024

Food is terrible, drinks are just good.

Great location and great staff, relaxing pool is the best choice if you wanna be chilling with some drinks.

Stayed in May 2024

The restaurant a la carte, food was not hot, and tasted just like the buffet, noting extraordinary about it The room did not felt clean and water was not really hot for showering Th quantity of water in the surroundings that generated mosquitos Most of the employees were not with servicing attitudes, they were respectful but trying to just get you out of the way.

The beach was beautiful, the room layout, the animals and how everyone respected them. The Hispaniola buffet was good, the ice cream truck, the relaxing pool was very good and also the Pub 24/7 The live bands were very good

Stayed in May 2024

The restaurants NEED to have better options for the guest. And the waiters push you to eat quick. I don’t like to be rushed

Everything is accesible, the food in the buffet is really good.

Stayed in May 2024

The food was terrible

The room and facilities were nice

Stayed in April 2024

The food needed more variety and the hotel needed more night life.

I LOVED how clean it was and so beautiful… I really really loveeddd the staff… the room was effective use of the space it had I loveeddd it and the reading lamps? Perfecto.

Stayed in May 2024

Noisy, especially the cleaning people but also the ever ongoing traffic on the internal roads. The apartments were not really clear and there was absolutely no consistency between days on when and what got cleaned, it felt they just did something (lack of good management and structure). Also annoying that every single day (the whole day) they kept the dirty cleaning car next to our entrance of the apartment. Lastly the inconsistency between the drinks in all the bars. Nothing was ever the same.

Close to the beautify beach

Stayed in April 2024

Different events for the adults in the evenings.

I loved the beaches, pools and food.

Stayed in May 2024

I was not offered any upgrades nor aware of the platinum stay.

Stayed in March 2024

Food

Stayed in April 2024

The food was most definitely my least favorite. Specifically after going to multiple hotels in Punta Cana this hotel’s quite disappointed me.

How clean everything was and the dedication of the all the staff.

Stayed in April 2024