-I don’t like reception stuff they weren’t friendly -about programs and shows at night may be more and various kinds of shows are needed to be involved

I like everything about the property and facilities

Stayed in May 2024

prioritisation of Russian speaking people.

All the staff was just brilliant.

Stayed in May 2024

The sand is not fine however the sunbeds are comfortable. The coffee and cappuccino they provide with an unknown machine is bad but if you want a real good coffee, they could do it with a good machine and a good coffee blend but they ask 2 euro because it is not included in the all-inclusive package. That's not honest.

I liked the quality of the food in the main restaurant, the beach area and the pool is very big and with an amazing view. Very nice the animators such as Nurlan. The gym has an amazing sea view but the glass window is not transparent and I expected more equipments.

Stayed in April 2024

it's a bit far from the center but absolutely ok staff need further training on systematic work (but still doing their best)

overall, hotel is a great value for money.. very cozy and comfy.. staff are so welcoming and friendly.. amenities are excellent for the price.. amazing food, creative dishes, and wide variety everyday... beach is amazing and the only sandy beach vs neighbouring hotels

Stayed in February 2024

Beautiful place amazing view and sandy beach

Stayed in December 2023

Location is facing North so it was airy in hot days which made it comfortable to stay outdoors.

Stayed in September 2023

Crowded restaurants somtimes when regular meals are served, in addition to the bathroom's design which was not very efficient and had some drawbacks.

Mostly the view and the cleanliness of the beach, even with crowded mornings

Stayed in July 2023

The food was tasteless in all meals , furniture should be renovated . A five star hotel should have proper " parking " area

The staff was friendly , great location ., Great a la cart beach restaurant ( only ) . Good internet . As for the private pool it is a great experience .

Stayed in July 2023

staff were a bit rude. receptionists were amazingly friendly but all other staff were very rude to us Egyptians for absolutely no reason. also pillows weren’t very nice. very stiff and high. taxi booth in the hotel was incredibly impolite and yelled at me for being late even though he had the time mixed up and hung up the phone on me as if i worked for him.

location and cleanliness and food were good!

Stayed in May 2023

Some of the exterior features of the property could be renovated.

The hotel staff are warm and welcoming especially Mr Ibrahim and Mr Abdulrahman. The beach was really nice.

Stayed in May 2023

Only small niggles (you get what you pay for, so it really is amazing for the price). The heating for the kids' pool was switched off mid-way through our stay, which meant it was too cold for our toddler and baby in the second week. Other little things: there's quite loud pumping music by the pool a lot of the day (and always the same songs) - but it's great if you want entertainment! On less windy days the sun loungers on the beach were all claimed (with a towel on) by 7.30am - shame they don't have enough for everyone. The air con in the rooms is a bit old & noisy and can't be adjusted (it's just either on or off) but it did the job. The alternative restaurant didn't seem to be open - it would have been nice to have a change of scene one or 2 evenings. As others said, it is a shame that if you sit on your balcony you can't actually see out - and there was only one seat so you can't sit together on the balcony. Finally - they REALLY need to get a new CD for the restaurant - the same 6 or so lift-music versions of Whitney and Brian Adams at every meal nearly sent me crazy!!

For the price this place is incredible! The beach is amazing - a beautiful coral reef straight off the beach that you can snorkel in and spectacular views. Lovely pool area and big rooms with great views. Every member of staff was super friendly & helpful - they even catered specially for my daughter's allergies, making her bespoke meals daily, and left me a birthday cake in my room on my birthday! Fab that there's a dive centre on site - my husband did a few dives with great instructors and we hired a private boat for an afternoon trip to Ras Mohamed for a very reasonable price. The massage ladies in the spa are lovely and did a really fantastic massage too. The food in the restaurant was tasty and varied - loads of choice and always an option of freshly cooked pasta/ fish, meat or seafood/ pizza/ omelette etc. If I wasn't travelling with 2 small children I'd have loved to take advantage of the daily yoga/ stretching & zumba.

Stayed in April 2023

- Car parking is small, close to Shops center and far away from the reception - No aqua toys in children pool , my 6 years child was disappointed 😞.

- location is great , view is magnificent and beach is few steps away from rooms and main building. - Sandy beach . - Room size and style of decorating the furniture in . - Food is tasty mith tens of varieties in each buffet, they serve 3 salads buffets, 4 deserts buffets, chiken, meat, fish , pizza… .etc in the same meal, taste of all is extraordinary. - Staff is very friendly and helpful. - The heated pool for children Being a resident in Sharm for 22 years working in the tourism field since 1998 with 6 years child insisting to spend his weekly school day off in a new hotel every friday ! I can tell that Parcelo will be on top of my favorited hotels to stay back in .

Stayed in March 2023

Staffs speaks more than required. I know you want to create a bondage but this does not mean that you keep talking whatever you feel like. They must to know where to stop

The room size , pool and beach The housekeeping attendant was very good and professional

Stayed in October 2022

Just location of hotel is very far

Hotel is amazing Incredible beautiful sandy beach New experience of swimming beside small colorful fish Staff are very cooperative Animation team are very active and good Food is good quality

Stayed in July 2022

Swimming sea area is pretty limited. Regarding services : it was good , but the staff is too visible for 5-star hotel. Aldo sales people are approaching you at every single step on the beach and swiming area.

It was a good location, beautiful room with an amazing view.

Stayed in July 2022

The rooms are cleaned each 48 hours while the normal to do this is on daily bases, accordingly. We were not getting water / bathroom clean towles - shampoo - showergill at the room on the day they are passing in cleaning.. We were getting our needs only when calling house keeping.. The total trip was great but cleaning rooms / mentioned above issues were not good at all

The sea location

Stayed in May 2022

The hotel is dated, you can see it has been there for a number of years, the food hall is so crowded and the food is quite tasteless, with all the crowd and the number of people around the food it did not make it so appealing. The beds were basic single beds and the balcony had a gorgeous view if you stood up, however if you are sat in the chairs you will not see the view as there is a film across the windows which stops you seeing anything which was really annoying.

The view from the room was incredible and the location along with the staff.

Stayed in February 2022

The shower pressure was intermittent (but the water was always hot, so this was just a minor issue). Most of the cold food was very bland and even simple things like hummus and flatbreads were really disappointing. The healthier options were not appetising at all, like a pile of steamed cauliflower. There was a ridiculous amount of single-use plastic, all under the guise of protecting people from Covid. They would serve all drinks in plastic cups and if you wanted a refill, get another plastic cup! In the room even a small spoon to stir your coffee was plastic, wrapped in plastic. Even the cutlery in the restaurant was packaged up in plastic. It's wasteful, and environmentally destructive, especially in a country where recycling isn't an option. I know this is likely to be due to Government directives, but as a client I find it hard to accept. There should be water dispensers all over the hotel and people allowed to reuse their plastic items. In this day and age, failure to do this is not sustainable. I had to boil up water in my room and leave it to cool to try to avoid opening more plastic bottles all the time.

The hotel kindly upgraded us from a garden view room to a partial sea view room, which was appreciated. Our bed was large and comfortable and our room was cleaned very well every day. It was quiet and peaceful, which was just what we had hoped for. There were always a lot of hot food options available in the restaurant, and many different kinds of desserts. The staff were really kind and helpful, and the service was excellent. The gym was fairly well equipped and well maintained.

Stayed in November 2021

Unclean beach

theater programs

Stayed in September 2021

The food quality is not good but it’s OK

The stuff overall is amazing room service is amazing everybody there is very nice very polite amazing they offer a good service

Stayed in August 2021

Staff

Private pool and near circulation

Stayed in July 2021

Animation team was very perfect, food is delicious and the stuff was friendly!

Stayed in July 2021

Lunch and dinner

Bars, breakfast was nice

Stayed in June 2021

I stayed 6 days and I didn’t ever see any life guard on the main pool area, my daughter fell down in the pool and there is one to rescue her. I am the one who did that and even after i saved her no one came to check on us. When I complained to the administration they told us we r sorry and we are inviting your family to the dinner in the a la cart Resturant!!

The room, the restaurant staff are very helpful and friendly specially the pasta chef, the sweet corner chef and the chef of the fruits corner

Stayed in June 2021