The food in restaurant

Good

Stayed in April 2024

Rooms could have been a little cleaner ,saw some dust spots .but overall stay was good

Nice stay good food in restaurants and breakfast was also great

Stayed in May 2024

Internet

Everything except net

Stayed in May 2024

WiFi

It’s clean, the staff very helpful, in general the stay is good

Stayed in May 2024

Overall, it’s a good hotel, clean, with good food and options where to have a nice meal and coffee.

Good location, staff is extremely helpful and nice to guests

Stayed in May 2024

Cleanliness. Location Breakfast. Staff

Stayed in April 2024

- windows were not sealed and I could hear the 4 am call for prayer - noisy people on the floor who will talk and shout till 3 am in the corridor - smoking in the restaurant - smoking in the corridor and dropped buds, even a vomit on the carpet (they cleaned it next morning) - the day I arrived they gave me a room at the end of the corridor on the 6 floor, facing the back - a brick wall and dilapidated neighboring buildings just 10 meters away, no view (although I paid pool view), no wi-fi, the air was stale and horrible smell, small bathroom 1x 1 meter . I had to ask to be moved immediately and they did without mush fuss. n m Beware and never talk personally to "security people" in the front door. Last day we were waiting our taxi and one of the security guys asked what we are waiting. I said - our taxi. 17 May at 7 pm 5 minutes later i am waiting outside, out of nowhere a bulky guy who came out from inside approaches me and asked my name correctly?!!. How does he know? I confirmed and he said - come with me, here is the taxi. I asked if he is Omar (the guy I was waiting to come). He did not answer and asked me to go to his car. Then in the same moment our guy Omar comes with his car, right at the exact moment, luckily! They started arguments. Who knows where we would have been driven by this one. I suppose that the security is playing games with the taxi drivers and he told him my name. Be careful. I think the management has to review the "security" man integrity.

The room was spacious, clean, as described, serviced daily, water provided, good internet for free too Breakfast was tasty and good quality People are polite

Stayed in May 2024

One Pool including Pool Bar was closed. Other Pool Not accessible during all 4 days. And the Gym was under renovation as I was Told.

Hotel staff was very friendly and helpful. I felt Welcome all the time.

Stayed in May 2024

The original suite we got was not cleaned and maintained properly so our first night was really bad but they immediately changed when I complained tthe next day

First time we got a terrible room that didnt even have hot water in the bathroom but when I complained I immediately got another room that was fantastic. Everyone was super king and helpful, the breakfast was better than any other 5star hotel, the beds were comfortable, hotel staff was super kind and helpful and made our days better with their kindness and smile. I also enjoyed the restaurant, they offer amazing food. I haven’t tried the swimming pool. I really want to emphasize that the staff in the hotel is unbelievably professional and kind and our experience was sooo amazing mainly because of them, thank you!

Stayed in April 2024

The internet on the hotel is very poor especially around the rooms area I stayed at room 205 the connection is very poor around that place I've to be coming down to the lobby to use the connection properly

The hotel is very comfortable and the location is excellent

Stayed in April 2024

Nothing

Cleaning and comfort

Stayed in April 2024

We had a very good stay for exploring Gizah and Cairo. We especially liked the many Egypt specialties from the breakfast buffet.

Stayed in March 2024

There was a strong smell of cigarettes in the corridors and in one of our rooms, so we had to change. The public areas of the hotel could be cleaner, like the carpet needed a good hoover.

The food, especially the breakfast, was excellent. The beds were comfortable. The rooms were spacious with plenty of storage.

Stayed in April 2024

Staffs were very nice, and check-in was very quick.

Stayed in April 2024

Location could be slightly better. Closer to the new city

Grand, clean and many rooms

Stayed in April 2024

Contradicted information by reception staff.

Hospitality

Stayed in April 2024

Be careful with the scam at reception. There is a counter that provides guided tours. They are very expensive and if want to bargain with them, they offer you out of the office service. Once you get that offer that looks great offer, you are trapped and you will pay way more than the first official offer. Go online and get a well known companies that provide guided tours specially Booking.com. Restaurant was a bit over charged but the food on room service was ok.

Clean and staff was great

Stayed in March 2024

Bad WiFi Smoking smell in the rooms Outdated hotel Shabby old curtains n carpets

Location is perfect Restaurants and supermarkets around Heart of the city Decent breakfast Starbucks in the lobby

Stayed in April 2024

WiFi and electricity issues throughout the stay Dated building In need of renovations Dusty curtains n carpets Smoking stinks in all the rooms Really old hotel

Well located.. near supermarket.. restaurants pharmacies Buzzing place.. suites are spacious, rooms are tiny Breakfast was decent Starbucks in the lobby

Stayed in April 2024

Staff was very helpful, and I had wonderful experience in Cairo

Stayed in April 2024

The WiFi only worked well on the lobby. Despite good signal strength on my 9th floor, I was only able to get connection for a few minutes, and never again. Property maintenance is sub-par. Hooks in the bathroom fall off (not broken, just need tightening), glass shower curtain rattles - again, just needs fixing. Vent holes in the hall are open, like someone started work and never finished. Bathroom mirror is chipped, and so on.

We had a spacious two-bed suite for the whole family, with good beds and lots of storage. Breakfast was good. All the staff were nice and helpful. Hotel location is central only a few minutes ride from Tahrir Square.

Stayed in April 2024

Improving the mattress to pocket spring one

Very friendly environment and good and smily staff. Mr Ahmed Miss Merna and very polite door man’s. Thanks for supports and also giving late check out .

Stayed in April 2024

Clean and very friendly staff.

Stayed in April 2024

Improving the breakfast and swimming pool working hour

Clean and friendly staff. They gave us early check in and very nice room Thanks to all staff particularly mr Ahmed and miss Merna .

Stayed in April 2024