Unprofessional staff members Staff eating with the guests! Not accurate in process asking for extend the cancel your card Room not as desired in booking.com

Stayed in May 2024

1 uopn C/ in Bill Man ziad was not helpful 2 housekeeping sometimes forget to but things in the room ( we were 3 and all the stay 2 towels only)

It was a nice vacation for me and my family I would like to thank 1 Mr. saied abdulmegeed frontoffice manager because he was very helpful 2 Mr hany from reception 3 Mrs Madonna from guest relations she was very kind 4Mostafa from the recreation team, he is very helpful. He tried to help my son and give him instructions while my son is swimming and my son Bassam was very happy and there was another one from the recreation team at the same shift with mostafa but i dont remember his name 5. The staff who are working at Lobby Bar are very good and are always smiling 6 animation team, especially those who are responsible for the kids

Stayed in May 2024

The room AC was not working they came and did something but still it was not working 😭

The hotel and the services in the hotel were amazing

Stayed in May 2024

Reception staff ..

Food was good .. Aqua park

Stayed in April 2024

The waste by some people on the holiday was astounding. I was shocked at how much people would take and then throw away.

All very good. It would be good to be able to pay a little extra to have table service for basic breakfast, e.g. juice, coffee, eggs on toast.

Stayed in April 2024

Mosquitoes

Staff

Stayed in April 2024

Despite the majority of cultured Ukrainian and European tourists, unfortunately, there are wild and aggressive russian tourists who constantly drink alcohol and scare children with their behavior. I was also surprised by the Hotel, including russian aggressive music at evening children's programs (especially noticeable with the participation of a russian blonde animator, see photo). Also, negative russian music was constantly played during lunch on the coral beach. Please remove this music, it is associated with war, terrorism and violence, which is unacceptable on the resort.

The hotel left a good impression. The food is at the highest level. The staff is friendly and helpful in resolving issues. The Aquapark works and gives a good impression.

Stayed in March 2024

Near to downtown and outing needs

All Staff are so friendly and helpful, Very nice and variety food

Stayed in March 2024

You have to supervise your employees. Especially Engy was in guest department. She is a scammer and tries to defraud tourists by inviting them to go out in the evening.

Clear pool nice food good location

Stayed in February 2024

The food was repetitive and lacking flavour. There also wasn't much variety. The speciality restaurants eg. Italian were really good though.

Most of the staff were great and facilities were good. Our maid was amazing too. The waterpark was an added bonus.

Stayed in January 2024

Rooms are very old and need renovation.

The staff was amazing and very helpful.

Stayed in January 2024

The other two pools were cold. It wasn’t particularly clean. It was incredibly difficult to contact the hotel before the actual stay. They barely replied to my messages and never picked up the phone. On arrival I wasn’t given any information regarding booking the beach shuttle, what time dinner was, etc. there are not enough matresses for the sunbeds. The coral beach was great

The aqua park

Stayed in January 2024

Bathroom hot water turned yellow and AC malfunctioned and had to change the room Main bed leg cracked and had to be fixed Lots of flying insects at the restaurant during meals

Swimming pools are good Variety of food The beach is good but it's always challenging to sit at the first row

Stayed in January 2024

nothing

more or less regular not changes repeated every day

Stayed in January 2024

room

location

Stayed in December 2023

The food

Stayed in December 2023

bit more work needs to be done on the room we had otherwise, all very good

staff were great, food choice was very good

Stayed in December 2023

I have to book and take a bus to go to the Beach, and I didn't go because of this. There was a variety of food, however, very few things was my taste.

Staff were amazing and very helpful

Stayed in November 2023

The food

All the time was good But the food wasn't really a 5 stars hotel

Stayed in October 2023

I didn't like the entertainment. It was very accommodating to Russians! As an Aussi, we enjoy going to countries to embrace their culture. So would have liked to see more Egyptian culture not Russian! When we checked out, my cousin came to pick us up and the security didn't allow him to enter the complex to get us. The receptionist called security twice to tell them to allow him to come in. They insisted that we should walk outside the hotel. After 15 minutes we got fed up and walked with all our luggage and two children in the heat. This was not acceptable and an extremely disappointing end to our stay.

The reception staff were lovely. George at reception was helpful and always had a smile on his face. Staff at the aqua park were great and the slides were great. The food was also good.

Stayed in October 2023

- the resort needs some refurbishments its not the newest, rooms are average the dinning area needs some work as well. The chairs at the aqua park are super old. The Animation team also need to step up not much for the kids in regards to entertainment. Beach needs to be booked the day before The strip of shops also needs a car ride

The staff are super friendly in all areas, the pools and aqua park are great

Stayed in October 2023

The restaurant and the pool

My stay was wonderful and I enjoyed in this hotel and engy guest relations was great that was supported, followed us upon check in and during the stay and upon check out she is credit this hotel

Stayed in September 2023

Premier rooms and suits are extremely outdated. the original suite we had had a flooded/leaky bathroom. 2nd one too. there was a raw sewage smell for a couple of days cups used across resort were so small and cheap specialty coffee and basic cupachino drinks not included bathrooms were rusting and tubs are dirty and not clean pool water was not clean nor clear food was ok. cheese variety very limited. at best a 3 star hotel ice at bars is very scarce

staff are amazing, polite and professional. Monica was amazing and just willing to do anything to make our stay better. parkland seems to be better in quality than premier. aquapark rides are nice and staff are amazing. going early is the best.

Stayed in September 2023

Nothing

Cleaning

Stayed in August 2023