José Meliá, s/n, 29600 Marbella, Spain
#20 of 59 hotels in Marbella
Guests' ChoiceBased on 320 hotel reviews
8.8Cleanliness
9.1
Comfort
9.2
Location
9.5
Facilities
8.9
Staff
9.3
Value for money
7.9
Free WiFi
8.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 13 May 2024
Henry
United KingdomThe executive lounge was ok have been in much better.
Good location and beautiful grounds.
Stayed in May 2024
Reviewed: 5 May 2024
Helen
JerseyNothing really but would suggest putting a chain on the door or a spy hole on the door as we had our doorbell rung in the middle of the night and I wasn’t comfortable opening the door as couldn’t see who was behind it. For security I would recommend this.
We stayed at Red Level which I would recommend as exceptional service everywhere you went. Breakfast was incredible and the two restaurants in the evening served lovely food too. Couldn’t fault it at all and will book again
Stayed in May 2024
Reviewed: 26 April 2024
Jonathan
United KingdomNothing
Liked the room 625
Stayed in April 2024
Reviewed: 26 April 2024
Liz
United KingdomNOTHING
EVERTHING WAS EXCELLENT
Stayed in April 2024
Reviewed: 20 April 2024
Ivars
LatviaMany good restaurants in place. Sea waves all the day. VIP lounge better the in other hotels.
Stayed in March 2024
Reviewed: 18 April 2024
John
United KingdomNothing
Everything
Stayed in April 2024
Reviewed: 30 March 2024
John
United KingdomWe paid for the red level but it was more like a kindergarten. It surely must be adults only because paying adult guests will not return if it remains the same
Good location
Stayed in March 2024
Reviewed: 14 March 2024
Charleen
SpainThe tv wasn’t English and it wasn’t interactive but I called down and the sent a technician to bring a cable so I could get my Netflix off my phone on the tv! The guy was helpful but a hotel of this calibra should have more updated tv. Breakfast was only ok! Not to the rest if the standard of the hotel
Lovely room, very helpful and polite staff, great room service menu,
Stayed in March 2024
Reviewed: 27 February 2024
Mark
United KingdomMeal in the bar was poor quality. Not a great selection.
Great location. Very clean. Well maintained. Friendly staff. Excellent breakfast.
Stayed in February 2024
Reviewed: 19 February 2024
Anna
SwitzerlandVery poor food in lobby restaurant. Also rooms were old, especially our toilet door was uncomfortable when my spouse came in and I was there, all corridor could see me sitting there.
Location and great, helpful staff and super breakfast
Stayed in February 2024
Reviewed: 1 February 2024
Amanda
United KingdomThere was a conference on and some facilities were not available- I think they should let you know about this before you check in. WE have stayed at the hotel numerous times and we are always asked if this is our first time- I would think the systems must recognise phone numbers and emails - just something little but can be changed without much effort.
Beautiful hotel in an amazing location with great staff
Stayed in January 2024
Reviewed: 28 January 2024
Salman
KuwaitNone
This type of hotels we can call it a resort with nice decorations and plants all around the place as Marbella vibes, with walking distance to the pavilion and old town. Room was very spacious and comfy with a nice sea view.
Stayed in January 2024
Reviewed: 26 January 2024
Luis
SpainDated
Location
Stayed in January 2024
Reviewed: 7 January 2024
Christian
United KingdomBetter gym facilities
Location , staff , comfort
Stayed in January 2024
Reviewed: 27 December 2023
Lady
United KingdomThere is nothing I don’t like about the property
Everything about the hotel is absolutely beautiful and the food is amazing
Stayed in October 2023
Reviewed: 21 December 2023
Mohammed
QatarLocation
Car parking and staff
Stayed in December 2023
Reviewed: 18 October 2023
David
United KingdomNothing
Location and quality of facilities
Stayed in September 2023
Reviewed: 9 October 2023
Belinda
United KingdomWe were very lucky to receive an up graded room on arrival. The hotel is beautiful and set in lovely grounds beside the sea. All food taken was excellent, breakfast was a buffet with a good choice of food. The bedroom and throughout the hotel was very clean. Great products in the bathroom and towels could be changed twice daily if required. The bed was very comfortable and the room had plenty of strage. The hotel is in a really good postion and you can easily walk into Marbella town. We found the staff friendly, efficient and very helpful throughout the hotel especially the pool staff and Isobel.
Stayed in October 2023
Reviewed: 5 October 2023
Wail
IrelandLovely Hotel facing the beach. Very professional and helpful staff, they went above and beyond to ensure my stay was perfect. Short walk to the beach was a bonus. Effortless check in and check out.
Stayed in September 2023
Reviewed: 2 October 2023
Christian
United KingdomNothing
Such a friendly place
Stayed in September 2023
Reviewed: 1 October 2023
Glyn
United Kingdomthere was and event OK But did limit some options as we were only there for those nights.
breakfast exceptional variety and staff and atmosphere. location is almost perfect.
Stayed in September 2023
Reviewed: 26 September 2023
Shane
IrelandThere’s no value in the Mountain View rooms - we upgraded after 2 nights and the sea view rooms vs mountain rooms are chalk and cheese. The prices around the property are a bit wild, the poolside restaurant is nice but hard to justify going to with the prices vs what you can get 300 metres away. The tennis courts were open one day so we walked in to take a few shots and next thing I was signing my name being charged €22 😂 Those kinda things seem unnecessary but what do I know. It seems to go alright…
Beautiful hotel in an ideal location. Just a well oiled machine - breakfast is amazing, rooms are amazing, staff are so nice and helpful. It’s pricey but all those small touches of class add up.
Stayed in September 2023
Reviewed: 21 September 2023
Sharon
United KingdomApp wasn’t working for hotel services Limited hot breakfast selection
The staff were amazing. The location excellent
Stayed in September 2023
Reviewed: 19 September 2023
Jeanette
United KingdomSpa booking experience was poor and I was unable to book anything and spa reception experience was poor
Location and most facilities
Stayed in September 2023
Seminyak, Indonesia
Gold Coast, Australia
San Pedro Sula, Honduras
Prague, Czech Republic
Šibenik, Croatia
Rome, Italy
Prestatyn, UK
Seminyak, Indonesia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content