Bridgewood Roundabout, Walderslade Woods, Chatham, ME5 9AX, United Kingdom
#11 of 34 hotels in Chatham
Guests' ChoiceBased on 2040 hotel reviews
7.6Cleanliness
8.2
Comfort
8.3
Location
8.2
Facilities
7.9
Staff
8.5
Value for money
7.6
Free WiFi
8.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 4 June 2024
Sarah
United KingdomRooms need updated old brown furniture, to much in the room, could make the rooms bigger with less. Also the beds move could slip? More plug sockets none I could find next to bed? Some of the carpet was up in the eating area trip Hassard? .
The swimming pool, staff food and ladies' toilets were spotless .beds were comfy and clean
Stayed in June 2024
Reviewed: 3 June 2024
Jessica
United KingdomWalls very thin- can hear whenever next door flush toilet or turn on light switch. They could probably hear every time I got in or out of bed as it was very loud and squeaky bed. I wish there wasn’t a shower curtain, out dated and annoying
Quick and easy check in. Had use of hair dryer which was nice touch
Stayed in June 2024
Reviewed: 1 June 2024
Jacqueline
United KingdomConflicting advice given for times re childrens swimming
Good location
Stayed in May 2024
Reviewed: 31 May 2024
Wayne
United KingdomClean & Comfortable
Stayed in May 2024
Reviewed: 30 May 2024
Debra
United KingdomSwimming lesson in spa not being mentioned on website
Stayed in May 2024
Reviewed: 29 May 2024
Michael
United KingdomThe bed was hard
Stayed in May 2024
Reviewed: 28 May 2024
Drstu
United KingdomCar park was congested from the start, the spa / pool was tiny and overrun with kids and teenagers. Not somewhere that you could go to relax! Also, there was a conference being held there and this made everything very busy. It really wasn't the relaxing get away that I had expected / paid for. A real shame because the property has potential.
The hotel was clean, spacious and the room was much the same. Bed was comfortable but it was very standard issue, and nothing really stood out. Breakfast was good, and plenty of options for everyone.
Stayed in May 2024
Reviewed: 26 May 2024
Valentino
United Kingdomrestaurant
good money for value
Stayed in May 2024
Reviewed: 23 May 2024
Coveney
United KingdomThat the swimming pool was closed
That was a spa
Stayed in May 2024
Reviewed: 20 May 2024
Rosemarie
United KingdomChecking in was chaotic with lots of miscommunication. I asked for a shower and my friend wanted a bath but we were told that I could not have a walk-in shower. My friend got given one when she wanted a bath so we had to swap rooms. When we went in the restaurant for dinner, there were no staff visible for 5 minutes. There were large puddles of water in the spa and I nearly fell twice.
Liked that the pool was accessible and the water was warm. The bedrooms were lovely and a good size.
Stayed in April 2024
Reviewed: 20 May 2024
Rosemarie
United KingdomLack of sraff lon several occasions in reception.
Breakfast choice ok but porridge and scrambled eggs needed a chainsaw not a spoon. Left too long very unappetising.Room nice spa very average.great idea regards green initiative
Stayed in April 2024
Reviewed: 19 May 2024
Gifty
United KingdomIt was impressive how housekeeping had set up the room to welcome me for my birthday.
Stayed in April 2024
Reviewed: 12 May 2024
Alexandra
United KingdomIt was very noisy in the room, even with closed windows and bedroom door, you could hear everything from outside and from the hallways. Reception does have a notice saying that during parties or events there will be noise. The booking of the rooms is a bit confusing.. I realised the next day of my staying that I received a different type of room than my original booking. Not complaining, just an advice to set the rooms “names/types” updated on the booking.com. The bedsheets and towels had an odd smell, I believe the washer or drier needs a filter cleaning.
Hotel is located in a great location (close to Asda, KFC, etc), easy to access it and with plenty of parking spaces. At the reception it was straightforward, no issues. Food is good, the restaurant has a la carte, a set 3 course and bar menu. Breakfast is very varied with plenty of choices from pastries, fruit, yogurt, cereals and traditional English breakfast. Room was clean, spacious and equipped with complimentary mini bar, coffee/tea, iron and ironing board, hair drier, full toiletries and towels.
Stayed in May 2024
Reviewed: 10 May 2024
Carolyn
United KingdomI thought the room service food was a bit lacklustre and overpriced for what it was
Good value for the room including a swim in the pool and breakfast
Stayed in May 2024
Reviewed: 9 May 2024
Brian
United KingdomRoom was fine, bed comfortable and breakfast was good.
Stayed in May 2024
Reviewed: 5 May 2024
Alan
United KingdomNo hot tub in spa area. Rushed us to finish breakfast both mornings!! Had to ask for loo roll as none replaced.
Nice overall. Stayed before and would stay again.
Stayed in May 2024
Reviewed: 29 April 2024
Jennifer
United KingdomThey ran out of cider on the pump in the bar and the only alternative was fruit flavoured bottled cider.
Room was nice, comfy beds and it had an ironing board, iron and trouser press in the room.
Stayed in April 2024
Reviewed: 29 April 2024
Leanne
United Kingdombreakfast good only eat in the bar of an evening
Stayed in April 2024
Reviewed: 28 April 2024
Ian
United Kingdom4 events on so noise levels very high and returned to find the Police in attendance after some sort of kicking off resulting in one of the glass main entrance doors being broken in.
Staff were excellent - really helpful and attentive!
Stayed in April 2024
Reviewed: 28 April 2024
Catorina
FranceI didn't like the fact that some people came to breakfast wearing pyjamas! In a hotel where the areas are common with other people especially eating I think a rule about correct attire should be in place.
I like this hotel as it's convenient and friendly.
Stayed in April 2024
Reviewed: 27 April 2024
Adeola
United KingdomN/A
The bed was comfortable, and the room was clean. The bathroom was spotless. The breakfast was a good choice. The staff were friendly.
Stayed in April 2024
Reviewed: 26 April 2024
Kay
United KingdomBreakfast they didn't have any porridge and ask if they had anymore and waitress said no then no eggs had to ask again waited about 15mins for the eggs and I wasn't the only one waiting so didn't get any as my breakfast was getting cold but then I observed and they came out filling up the trays for a large table the last day for breakfast was good the staff were on the ball there just wasn't any management to keep things running which was a shame as the staff could only do so much. We also booked the 3 course meal for 4 ppl as it was a special birthday starters was fine but then had to wait over 3 quarters of an hour for mains the staff was very embarrassed as everyone was asking where there dinner was and there wasn't a lot of people in there again didn't see management then again waited ages for our deserts so not sure what the chef was playing at so hopefully when we return near Christmas everything should be good and the girl who's name was summer you were extremely good and helpful little elf
The house keepers was excellent and thank you to Jan,Jackie and Sarah with all your help nothing was to much trouble reception was good aswell and hotel was clean we try to have the same room which so far they have honoured 😀 the bar was ok
Stayed in April 2024
Reviewed: 26 April 2024
Claire
United KingdomBreakfast is a little expensive (though the choice is excellent), and both the rooms and the pool and spa area could do with updating - they don't look like they've been refurbished in a while and a number of the showers at the pool don't work.
The staff here are excellent, super polite, friendly and helpful. The hotel is generally very good value for the price. Rooms were clean.
Stayed in April 2024
Reviewed: 23 April 2024
Kaye
United KingdomThe room seemed to be laid out in a back to front way. Bathroom very modern and nice,bedroom a bit dated Food a little overpriced for what it was but nice
Very helpful, friendly staff. Clean room Easy to find
Stayed in March 2024
Bran, Romania
Boqueron, Puerto Rico
Saint Cloud, USA
Petoskey, USA
Siena, Italy
Kep, Cambodia
Bangalore, India
Canali, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content