the shower was difficult to figure out. there was a spider in our bed the first night!! the carpet and paint looks a little "tired" but we were told there is a big renovation in the works, so hopefully that will spruce it up

liked the breakfast options, bottled water/coffee in room. great location and the staff were awesome. we liked having the extra sitting area to relax after walking 20,000 steps!

Stayed in May 2024

Managed to book this last minute for a poorly planned London marathon weekend for a group of 4. They were very accommodating with breakfast request, needed an early one as had to cross London for start line early , they provided an excellent pre packed brekkie the night before Would stay again for a London trip

Stayed in April 2024

Lovely cosy feel about the place, real character. The breakfast was superb. The staff were all very friendly and chatty

Stayed in May 2024

It’s pretty dated and needs redecorating. The bed is basic

Location was so convenient, staff are amazing

Stayed in May 2024

No elevator Small and hot room Room condition Breakfast free (no buffet)

Clean, Near the bus and metro Free water and beer and coffee/tea

Stayed in May 2024

Long, long wait for check in and check out. No elevator for luggage.

Great location for events at Olympia

Stayed in February 2024

Na

Location next to Olympia

Stayed in April 2024

The bathroom had black mould on the walls it wasn’t dirty it just seemed to need a good old scrub with some bleach and mould remover! The light in the bathroom was flickering constantly too. We also found a jumper in the wardrobe from the previous customers!

The staff were very friendly in check in and when we used the bar/restaurant.

Stayed in April 2024

Too loud in the bar area

Good old fashioned pub

Stayed in March 2024

There was no hot water. But other than that i do not have something bad to say. It was very nice!

First of all i have to talk about the people of the hotel who were A M A Z I N G. They were so ready to help in all situations!! Very friendly!! Also the breakfast was very nice! Simple but nice warm and enjoyable! The wifi was very good also! And even though there was the pub downstairs it wasn't loud! We liked the place!

Stayed in March 2024

Breakfast was great, and staff, especially David, was super nice and friendly!

Stayed in March 2024

No lift

Stayed in March 2024

?

Convenience for Olympia Friendly Staff & great breakfast

Stayed in March 2024

The downside of the location is that if you get a front facing room overlooking the station, be prepared to be disturbed by the noise from the trains and street below. I didn’t have earplugs with me so only got a few hours sleep. There was a bit of a humidity issue in my room since the A/C for the bathroom was off, when I turned it on I realised why, it made such a racket, and was covered in a thick layer of dust. There were a few stains here and there, kettle needed descaling, some black mould on the window cills, a bit starting to show up on the bath sealant, a fly squashed on the bathroom wall. I didn’t try the continental breakfast items because they were swarming with flies. I alerted staff to the fact one crawled into the fruit juice jug which had dead flies in it, they immediately changed it. They need to sort the A/C and fleas situation because come summer that could be a serious infestation.

The best thing about the room was the location directly opposite Kensington Olympia station, also very convenient for the exhibition centre. The bath tub was a decent size, it was nice to have a soak and the rain shower was good too. A variety of teas and coffees provided in the room plus mineral water and beer in the mini fridge. There was a Vegan option for the cooked breakfast. Reception held onto my travel bag post check-out so I could spend time in the area without being weighed down.

Stayed in January 2024

TV etc. yet no radio, speaking of naturally talented & empathic broadcasters, I was deeply saddened to hear of the passing of the late great broadcasting legend that presented an weekday afternoon slot on BBC Radio One back in the day, top broadcaster that I enjoyed listening to back then(I'm that old haha). Don't make genuinely caring broadcasters like that anymore(sounding like an grumpy old person every day).

Nice & comfortable enough accommodation for the price in Central London however this was not the "Luxury Double Room" that was advertised, pictured(photos of luxury double room at the H&F, London and advertised on this specific accommodation platform) that I was expecting at the time of booking(falsely advertised, having had the opportunity to experience the Fuller's hospitality experience via previous stays I foolishly assumed I would naturally receive & experience the "luxury double room" advertised here, see "luxury double room" photos). On a positive note a lovely female of the team here was amazing and undoubtedly a huge asset to Fuller's and the hospitality industry in general(it really takes a special people person to work in hospitality and the service industry, not everyone is suitable you know who you are, thank you I appreciate you). Shame as generally speaking this specific chain accommodation can't be faulted. Bit of a disappointment to say the least on this specific occasion.

Stayed in February 2024

No hash brown for breakfast and on menu and traffic outside

The gentleman who was on reception was lovely

Stayed in February 2024

The room was cold due to old single glaze windows. Wifi didn’t work all the time.

Stayed in January 2024

Staff were lovely and it is a lovely pub atmosphere. Very central for everything we wanted to do.

Stayed in December 2023

No complaints, would stay there again.

The staff were friendly and very helpful. The room was comfortable.

Stayed in January 2024

To people to that there is no lift so the hotel was not barrier-free for people with reduced mobility

Atmosphire. old victorian house with spirits.

Stayed in January 2024

The family room was an ideal choice for us since we planned to spend most of our time out and about with the kids, and so really just needed a comfortable room to sleep in and a quick and easy option for breakfast. It’s a lovely little pub in a great location (we walked from Kensington High St with kids in approx 10 mins) with pleasant staff. With breakfast included it was great value for money. We will definitely be back again!

Stayed in January 2024

Noisy, very tired, dated decor wall paper peeling of the wall, curtains ripped and hanging of their curtail pole, last night didn't get any tea coffee making stuff but to late to ask for more when we got in. I'm sure they would have given us more. Busy location. I think it was over priced for what we got to be honest.

Staff were excellent, lovely, friendly and made you feel welcome. Bed was a good size. Food was acceptable but average.

Stayed in December 2023

Perhaps the offer of an extra cup of coffee at breakfast would have been nice

Room larger than expected, good refreshment choice and bathroom bits and bobs , great breakfast, friendly staff happy to help,

Stayed in December 2023

Staff were all really lovely.

Stayed in December 2023