Proximity to the station. Rooms were quiet

Stayed in June 2024

Basement room was very small , dark and cramped . Didn’t feel like the ´deluxe single ‘ I thought I had booked . Great staff made up for it . Next time I’d ask for a room on higher floor

Staff were great , friendly and efficient . Breakfast was good , plenty of choice . Bed was comfortable . Good shower , all very clean . Room well equipped with everything needed . Location was great . Close to Paddington Station but in quiet street

Stayed in June 2024

The staff they are brilliant Plus food is amazing

Stayed in May 2024

Room small and breakfast area cramped

Location very good

Stayed in May 2024

A wider variety of bread had been appreciated. The bed could have been slightly bigger. Otherwise I was completely happy with your very nice hotel.

Stayed in May 2024

Room size and semi basement location

Location

Stayed in May 2024

they gave us rooms in separate locations one was at -1 floor and the other in 2ed floor, although the booking was made under the same reservation number. it’s not mentioned that there is a possibility to have a room in -1 floor with basement view :@, it should be in a lesser price than the regular one. The basement room had 2 spiders in it at the first day. It was clean but there were spiders

The location is amazing, friendly staff .

Stayed in June 2024

Breakfast was disappointing , not much selection and not replenished when things were running out

Really good location close to Paddington station so easy access to transport Bed was comfortable and shower was good 👌

Stayed in June 2024

Location Friendly staff Breakfast Room comfort

Stayed in June 2024

During our stay, there was water interruption. They posted it in the reception area and lift. What they could have done is call the guests per room to advise them. Imagine waking up late to take a shower only to find out there is no water. That is really unacceptable. The only reason why I am not giving lower rating on this review is because the reception guy (Indian accent) who unfortunately received my rant when I called them, called me back to inform me that the water was back. This goes to show that he remembered me and took his time to call me when the water was back.

Very good location. Near Paddington Station. Also near bus stop. Lots of restos nearby. Room is clean.

Stayed in May 2024

Room was a little small but that could be normal for London.

Staff were friendly. Breakfast was tasty. Ok site restaurant food was excellent

Stayed in May 2024

Window could not open because curtain box blocked it.

Comfortable, friendly, nice breakfast, acvomodating staff

Stayed in May 2024

Room very small, dusty., had to ask for toilet roll, only got some the next day.. Towels were more what you would use to dry the dog!.

Proximity to the station.

Stayed in May 2024

TV directly on wall at bottom of the bed (almost part of bed) far to large for size of room and blinding when on, therefore unwatchable. No other space in room to watch it.

Staff were excellent made you feel very welcome. Breakfast was good and plentiful. Room was small but well equipped. Bathroom had an excellent shower

Stayed in May 2024

We were first given a room in the basement until we made it clear that we wanted something in an upper floor. The bedding was not large enough for the queen size bed so we weren’t able to pull the covers right up. First time we e ever had that experience in a hotel.

The bathroom and toiletries were exceptional. Especially loved the heated floor. Staff were super helpful.

Stayed in May 2024

Beds and pillows are very uncomfortable and really let the hotel down

Clean and nicely decorated. The majority of staff were extremely helpful and restaurant was perfect

Stayed in May 2024

Breakfast was great. Location was great.

Stayed in May 2024

Bedroom is tight

We are have a good sleeping and have a enjoy the breakfast

Stayed in May 2024

Tiny room, broken water draining, minibar in the room was unstable and falls all the time

Great location. 2 minutes walk from Paddington railway and tube stations

Stayed in May 2024

The room size was too small, could have been better

The staff and location was perfect.

Stayed in May 2024

The room I had was fine except there were a lot of steps up and down which I wasn't expecting. I have bad knees so it took a bit of navigating.

I liked the location just around the corner from Paddington station. The breakfast had plenty of choice. The staff were very helpful and I could leave my luggage on the final checkout morning to collect later that day which was invaluable.

Stayed in May 2024

I don't believe that the service and quality of the hotel is at a 5 star level. Rooms lack sound proofing - too much noise and shouting in the corridors.

Very close to station and great connectivity to city.

Stayed in May 2024

Very close to Paddington station

Stayed in May 2024

My only complaint was that we were on the ground floor and our window was not in a very discreet spot. If the curtains were open, people could see us. So we had to have the curtains down which made the room a bit dark. Other than that I did not really have any complaints.

The hotel is in a fantastic location. Few minutes away from the tube station and surrounded by lovely restaurants. We were also close to Hyde Park. Additionally, the staff were super helpful and allowed us to check in early. The beds were also super comfy - much needed after a long day of exploring the city.

Stayed in May 2024