10 Pepys Street, City of London, London, EC3N 2NR, United Kingdom
#160 of 1,012 hotels in London
Guests' ChoiceBased on 2432 hotel reviews
8.6Cleanliness
8.9
Comfort
8.9
Location
9.4
Facilities
8.7
Staff
9.1
Value for money
8.2
Free WiFi
8.7
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End of dialog contentReviewed: 20 May 2024
Lukáš
Czech RepublicHotel located very close to the Tower Bridge and underground station. Professional staff, hotel restaurant (Keepers) very good, room comfortable and well equipped. Excellent breakfast selection. Fast check-in and check-out.
Stayed in May 2024
Reviewed: 16 May 2024
Morgan
United Kingdomamazing location - great breakfast comfy rooms - can't go wrong
Stayed in May 2024
Reviewed: 11 May 2024
Nathan
United KingdomThe room only had a mirror in the bathroom, not in the actual room
Staff were lovely and friendly. The location is perfect
Stayed in May 2024
Reviewed: 7 May 2024
Tunde
NigeriaThere is no intercom in the room which is a big minus as you can't easily communicate with the receptionist.
The experience at the hotel was great. The room was clean and comfortable
Stayed in May 2024
Reviewed: 7 May 2024
Lesley
United KingdomSlightly too dark in bathroom but not a major issue.
Great hotel in a good location 2 min walk to tube and 5 minute walk to river
Stayed in May 2024
Reviewed: 4 May 2024
Andy
NetherlandsThe room was warm and hard to cool down.
Great location, clean, comfy, good amenities
Stayed in April 2024
Reviewed: 2 May 2024
Lauren
United KingdomOnly thing I would say bad is the room was slightly too hot, the air on didn’t seem to work.
Location was great, rooms very clean and they went above a beyond for my boyfriend’s birthday. Thank you
Stayed in April 2024
Reviewed: 30 April 2024
Hannah
United KingdomClean, spacious and friendly staff. Great location with both underground and DLR 5mins walk away.
Stayed in April 2024
Reviewed: 26 April 2024
John
IrelandHad requested a room with a view but was told it wasn't possible to ore book this
I was there for the London Marathon and they provided an excellent breakfast choice the morning of the race. The regular breakfast was plentiful and varied plus it was really good.
Stayed in April 2024
Reviewed: 25 April 2024
Joanne
United KingdomN/a
Convenient
Stayed in April 2024
Reviewed: 24 April 2024
Margaret
United KingdomThe location the staff catering to evry need so clean everything great hotel
The hotel is definitely 5 star so clean great staff great location definitely recommended and will definitely book again
Stayed in April 2024
Reviewed: 23 April 2024
Debbie
United KingdomEarly check in was excellent location was good room was spacious
Stayed in April 2024
Reviewed: 19 April 2024
Pablo
ArgentinaClean. Conveniently located.
Stayed in April 2024
Reviewed: 17 April 2024
Fatin
United KingdomWould have loved to have a better view
Fantastic location , friendly and helpful staff , clean and quiet environment.
Stayed in April 2024
Reviewed: 16 April 2024
Steven
BrazilNothing
How comfortable the bed was The cleanliness of the room
Stayed in April 2024
Reviewed: 10 April 2024
Peter
CanadaNothing
Great breakfast
Stayed in April 2024
Reviewed: 9 April 2024
Paul
United KingdomRoom for 4 of us was a bit tight but we expected this
great location
Stayed in April 2024
Reviewed: 8 April 2024
Robert
NetherlandsLocation is very useful as its around the corner from my office. The facilities and staff make this an attractive place to stay and the bar associated with the hotel is excellent
Stayed in February 2024
Reviewed: 3 April 2024
Brankicaie
IrelandIt was a family room with 1 double and 2 single beds conjoined, so apart from one chair, there wasn't a sitting area in the room, you had to sit on the beds.
Amazing location, when you exit hotel in close proximity is Metro station Tower Hill and also main atractions, London Bridge and London Tower. There are many restaurants and coffee shops nearby. Breakfast had good choices, with standard continental offerings, it was plenty to choose from, would give it a 4.5 stars. We left our buggage in the hotel, before we checked in, as we arrived early to London, to the storage facilities located behind reception, this was great help so we didn't carry it around. Room was quiet.
Stayed in March 2024
Reviewed: 1 April 2024
Dominique
NetherlandsMy 8yo son couldn’t really eat well. We are non-pork eaters so some dishes for kids fell off unfortunately. The kids fish was fat and tasteless so only the chicken breast was left, which had a barbecue kind of burned grill to it which I love myself but not all kids appreciate that (yet).
Kind people. Great location. Decently looking hotel.
Stayed in April 2024
Reviewed: 31 March 2024
Rosina
United KingdomPricey,
Location and good food and drink
Stayed in March 2024
Reviewed: 25 March 2024
Corporation
United KingdomTea and coffee in the room was a little basic. No snacks or decaf tea, but the restaurant is on lower floor serving great coffee.
Reception and restaurant staff were very helpful and attentive / professional.
Stayed in February 2024
Reviewed: 24 March 2024
Judith
AustraliaI wanted a taxi and receptionist suggested I used Uber, I did make a mistake however could not rectify it. Had to reorder on Uber in lobby, taxi did not come, receptionists did their best to sort but Uber did not show up. Ended up using a taxi parked across the road. Cost to me 48 pounds and should of been only 18 pounds and because of this missed my train.
All was good, bed comfortable, shower good. Breakfast good, coffee not hot and very average in flavour.
Stayed in March 2024
Reviewed: 16 March 2024
Colleen
AustraliaGreat location and helpful staff
Stayed in February 2024
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