28 Gloucester Terrace, Westminster Borough, London, W2 3DA, United Kingdom
#402 of 1,017 hotels in London
Guests' ChoiceBased on 1487 hotel reviews
8.1Cleanliness
8.6
Comfort
8.7
Location
9.2
Facilities
8.0
Staff
8.8
Value for money
7.9
Free WiFi
8.4
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End of dialog contentReviewed: 27 May 2024
Maria
CanadaNo elevator, no breakfast
Location and cleanliness
Stayed in May 2024
Reviewed: 26 May 2024
Stephen
United KingdomCard entry to door didn't work first time. But will be fixed with new battery.
Friendly staff, easy after hours entry and good location.
Stayed in May 2024
Reviewed: 26 May 2024
Kerrie
AustraliaThe bed was a little hard, however I like a soft mattress.
The hotel was in a amazing location close to shops and Paddington station to arrive from the Heathrow express. The hotel is modern and clean. The room is quite small but that is to be expected in Central London. The shower had good water pressure and we had a balcony and the roomed lots of natural light. The hotel stored our luggage for us after we checked out which was really convenient.
Stayed in May 2024
Reviewed: 25 May 2024
Cady
United StatesThe location
The room was clean
Stayed in May 2024
Reviewed: 22 May 2024
Kian
MalaysiaBasement room
Clean
Stayed in May 2024
Reviewed: 21 May 2024
Molly
United StatesCould use a little TLC touch up. Walls were scuffed and smudged, the desk surface was burnt and peeling. Pillows were rock-hard.
Great, convenient location on a decently quiet street, but still close to Paddington, which is what we needed. Convenient markets and restaurants nearby.
Stayed in May 2024
Reviewed: 20 May 2024
Rebecca
United KingdomGreat location. Exceptionally clean and bed comfortable. Staff were very helpful.
Stayed in May 2024
Reviewed: 18 May 2024
Tim
United KingdomBasin a bit small. Cold water pressure a bit low. Shower door left a gap which meant water sprayed onto floor.
Pleasant staff. Clean bathroom. Comfortable room.
Stayed in May 2024
Reviewed: 17 May 2024
Alp
TurkeyGreat location. About 5-6 mins walk from the Paddington and Lancaster Gate tube stations, which makes it very convenient to travel around London. Hyde Park is also 5 mins away on foot. There are also many restaurants and cafe around so you have many options to choose from. My room was big enough for one person, but this is the typical room size in London. It was very quiet during the night so you definitely get a good nights sleep. the staff were always helpful and friendly.
Stayed in May 2024
Reviewed: 16 May 2024
Rook
United KingdomConfusing on leaving you need key card to exit but asked to put key card in box on unmanned reception which isn’t near the door.
Clean. Good location.
Stayed in May 2024
Reviewed: 16 May 2024
Lynne
United KingdomPlease note no breakfast or evening meal provided but lots of places nearby to go to eat.
The hotel and the room were freshly painted and clean. Was on the third floor so very quiet. Will stay here again as close to Paddington and good restaurants.
Stayed in May 2024
Reviewed: 14 May 2024
Linda
AustraliaBathroom was a little small.
The hotel was easily accessible from Paddington station. The room was clean and comfortable. The staff were pleasant and helpful.
Stayed in May 2024
Reviewed: 11 May 2024
Cecily
GreeceSuper small room
Stayed in May 2024
Reviewed: 11 May 2024
Susan
CanadaThe steep stairs (we were on the top floor) & no elevator.
Location-could literally walk everywhere.
Stayed in April 2024
Reviewed: 11 May 2024
Robertfreyr
IcelandThe bathroom was a bit small. When comparing to the pictures before arrival I was surprised at how small it was. There was hardly any room in the bathroom for toiletries and the shower was tiny.
Nice and spacious room. A short distance from the tube and everything was very clean. Excellent service and I really enjoyed my stay there. Would definitely book again. The room was also quiet and the bed was really nice.
Stayed in May 2024
Reviewed: 2 May 2024
Ana
PortugalNo lift. Leakage in the ceiling. I stayed two nights and in the second night it started to rain after a week with almost no rain. Suddenly I was waken by a big water leakage from the ceiling into my bed. It was next to electric circuitry, and therefore, apart from the discomfort, there was also fear of an electric shock. I had to pack and be moved to another hotel in the same street in the middle of the night, under constant rain. The staff was very helpful. The issue is that there was already visible damage in the ceiling before it started to rain, and I understood later on that the hotel knew this was a risk and still rented the room. I asked for a full refund of only this night where I couldn’t rest, and unfortunately they refused it and offered a partial refund instead. It was before an early flight l, so I couldn’t rest which was the purpose of the stay. I find it’s regrettable that they didn’t assume full responsibility for a major issue like this.
Location close to Hyde park. Tube and bus stopes around.
Stayed in April 2024
Reviewed: 1 May 2024
Kelli
United StatesWe weren't aware our room was designed for accessibility. This made the bathroom situation tricky/not ideal. One of the reasons we chose this hotel was for its front desk feature. The front desk was unlike any we have encountered in a large city, so a learning experience for us. It was our first visit to London and we had hoped to receive some direction from the front desk. They had no map of the city and provided no interaction of any kind. Our room key opened the front door to the hotel and once we checked in we saw no staff on duty. Apparently once we checked in they were across the street at a different hotel? It just felt a little wierd to have no one at the desk and no staff on site. But, as mentioned before, we were able to check in early, and that was nice.
We checked in early to store our luggage, and our room was ready for us. We were able to put our luggage in our room and get organized. This was a nice surprise. We appreciated the bottled water in the room.
Stayed in April 2024
Reviewed: 1 May 2024
James
United KingdomRoom was very cramped but hey its London! The desk was not comfortable working
Location was great. For a comfortable night and just a bed this hotel is perfect Easy access to Paddington / tubes and local shops/restaurants
Stayed in March 2024
Reviewed: 30 April 2024
Natalie
United StatesNo elevator!!! We had to drag our heavy bags up 7 flights of stairs. If you gave light luggage it’s great, but like many London hotels, not having an elevator is ridiculous! If you are handicapped, nit a good place to stay.
The location was great. A few blocks from Paddington station. The room is on the top floor and is really nice and comfortable and a good size. Staff were friendly and welcoming.
Stayed in April 2024
Reviewed: 30 April 2024
Adam
IsraelThere is no elevator, which made it a challenge, but we were only on the first floor.
The location was an easy ten minute walk to Paddington, and it had loads of restaurants and shopping nearby.
Stayed in April 2024
Reviewed: 27 April 2024
K
United KingdomThere is no breakfast offering. It is a bit difficult to reach some of the floors with suitcases as there is no lift. However, during daytime the hotel has staff helping out with that. Check-out time was quite early.
Friendly staff and very comfortable bed. Decent room, nothing too extravagant.
Stayed in April 2024
Reviewed: 26 April 2024
Timo
NetherlandsMold in the bathroom, no elevator
Good location
Stayed in April 2024
Reviewed: 26 April 2024
Olumide
United KingdomNo lift although, you're told this. No warning about room location, was right a the top (I did book last minute).
Very clean room and ideal location, perfect for a small stay. The staff were nice and very accomodating, needed to warm up some food and they helped me out.
Stayed in March 2024
Reviewed: 21 April 2024
Giacomo
United StatesRoom size. Not for two people. Double bed with no side room and rough sheets if you toss and turn. . The bathroom is too small. Had difficulty shaving in the tiniest vanity. Smaller than a standard pedestal. No elevator. They offered help with the luggage but had to wait for assistance from sister hotel across the street. No 24 hour desk. Make sure you do not lose your card which taps you in after 20:00. Otherwise you need to go across the street for help. I would request two cards. As a fyi, the tube with bank card is a tap in and out. Make sure you register an exit tap out otherwise it's a full fare day charge. If we were carrying smaller bags the room might be ok but bathroom is just too small.
Location near Paddington Stations. A few good cafes and italian reaturants within 5 minutes walking. Staff were great.
Stayed in April 2024
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