Hotel is still under construction - they didn't mention this before arrival. Limited place to park right next to the hotel.

Logical and easy access with the pin code. Breakfast was various and delicous. Rooms are okay - not great. Close to the city center!

Stayed in May 2024

Unfortunately, my experience was not as pleasant as I had hoped. Despite receiving several messages from the hotel before my arrival, none of them mentioned the ongoing construction. The construction site in front of the building started work around 8 AM, waking us up each morning. Additionally, the hotel's lobby and several rooms were under construction, further contributing to the inconvenience. This crucial information could have been easily communicated in the pre-arrival messages. Another minor issue was that the television did not work, which added to the overall disappointment.

The rooms themselves looked okay and will probably be quite nice once the construction is completed. Despite the issues, a notable positive aspect was the fast response from the staff. When I sent a message to refresh the towels, which were not replaced on the first day, the staff responded quickly and provided prompt service.

Stayed in May 2024

Could not talk to a live person.

There is no person in a reception to talk to. It was a very nice hotel but do not try to get in before checkin time. It was raining and cold..my code would not open until 3pm. There is no one to talk too. There is no coffee available either in room. Close to tour buses though.

Stayed in May 2024

Work in progress in the building and around so can be noisy during the day. But not a problem if you are visiting the capital since it’s still quiet after 6pm

Great location. Breakfast included is pretty good. Room is ok for the price

Stayed in May 2024

However, I didn't expect the hotel to be renovated on the first floor, with all the noise, stranger workers, dust, and inconvenience. Also, construction was going on across the street every day from 7 a.m., which made my time at the hotel much worse.

I liked the hotel itself and the location. There was a lot of space in the room, a comfortable bed. The breakfasts were okay, but nothing super special.

Stayed in May 2024

Lobby was renovated. Basic breakfast, eg none warm menu. The bathroom needs to be renovated so it has at least the same quality level as the room

Stayed in May 2024

First, they sent too many e-mails before arrival. Even to follow them in social media! Then, I received an e-mail with the room information, which was wrong. Everything is done by messages, no human contact. The code machine in the entrance is not easy, you have to press multiple times the code to finally work. Most importantly, they changed the room without notifying. I was trying to enter another room and then called them to help with this. Moreover, the new room was not the room I had booked. I wanted a double bed, and I got two single ones. When I mentioned this on the phone to the staff that helped with giving me the right room number, she said that this was an upgrade! She said it was because I had booked the budget double room, and this one was bigger, but I wanted a double bed, therefore this is not considered an upgrade. Last but not least, they kept mentioning in the e-mails the super friendly and helpful staff, but in the hotel there was no one. The reception was being renovated, and instead of having someone somewhere else temporarily, there was no one to be found.

The room was very clean. Fast response on the phone and polite and helpful assistance by phone. 15-min walk to downtown. Clear instructions about parking in the area. Good breakfast.

Stayed in May 2024

There was no tv, carpet, nor kettle. Additionally, hotel was under renovation and there was no information about that

Bathroom

Stayed in May 2024

Small shower and sink

Close to downtown and waterfront

Stayed in May 2024

The property was under renovation and with no staff around to assist. It seemed quite messy and left careless.

The self check-in is a great solution. We’ve been given the code to open the room doors the day before so not to wait or queue. Breakfast was good and various.

Stayed in April 2024

I think having a front desk would be nice. We could have used help from someone to let us know where all to go sight-seeing, etc. But other than that it was really great! We loved it!

The breakfast was delicious. The room was very well kept. The location was really nice, 5-min walk from the main REK street for tourists with lots of shops and restaurants. We really enjoyed our stay. I would love to come here again. It was great!

Stayed in April 2024

Clogged shower drain. Other than cleaning staff, there was no else there. Apparently, the breakfast/food staff were contracted and were unable to answer any questions.

The cleaning staff were really helpful and nice. Room also nice and even better once lowered heat. The breakfast: Delicious!

Stayed in April 2024

I was given the wrong room number to start with, which was inconvenient trying to open the wrong room. No reception at this hotel so I had to phone the emergency number to sort out the room number, which was eventually sorted. The hairdryer was very dangerous, making a very bad noise and burning hot which overheated and cut out. I showed the house keeping lady and she took out away. There were no tea/coffee making facilities in the room. Overall, a pretty good stay.

Very comfortable bed, clean room. Breakfast room was lovely, food selection was excellent.

Stayed in April 2024

The room was very hot when we first arrived and was still very warm even after changing the radiator temperature and opening the window. Strangely there were no tea or coffee making facilities in the room (not sure if this in an Iceland 'thing' or just this hotel but I'm used to even a budget hotel having a kettle and a cup in the room), it seemed a long way to stumble downstairs in the morning for a coffee and the stuff from the machine was pretty awful.

Check in was straightforward. Breakfast was good, plenty of choice and variety. The shower was very good, water a good temperature and very powerful. Bed was comfortable with plenty of bedding. Location is okay - a bit of a walk into the centre but not too far. Hotel and surrounding streets were quiet.

Stayed in April 2024

The TV in our room didn’t work, no signal. We didn’t really need the TV anyway so didn’t try and resolve it. The hotel was lacking in facilities information. For example, there was no information on who/how to contact anyone if we needed too or information regarding breakfast.l, how to access laundry/dry cleaning etc. It would be great to have a leaflet of information. Under facilities, there was some misinformation *it states docket next to bed, however this was not the case. *it states there is a wardrobe or closet, again there was none in the room I had. I don’t think the pictures reflected the room that I had. The room was quite dark and the windows were high so couldn’t see outside.

The information before check in, was perfect. Great information regarding parking, along with a video to look. Auto check in was great and so easy. Very handy location and makes the route to the city centre is great. WIFI was great in our room. We only ate breakfast and this was ok. Nothing special really but it was good to have this included. Shower was very powerful. I think it will look great after the refurb.

Stayed in April 2024

The hotel seems to be freshly opened and not fully ready yet. They keep the entrance door open at all times, making the lobby pretty cold. There is no fridge available for the guests. On my first night there was no hot water in my shower, but after reporting this through Booking I got a reply within 10 minutes and they fixed it the next day. On my last day I wanted to use the luggage room but my access code wasn’t working; I called their hotline and it was fixed within a few minutes. There was no place in the room to hang a jacket.

Free breakfast (good but nothing special, just bread and cereals), automated check-in/out (you just receive a message with a code to your room), luggage room that you can use before check-in and after check-out.

Stayed in April 2024

I missed having at least a fridge and a water boiler for a tea by the room.

Auto-check-in was easy, the room was big and had an interesting view of the lake. The breakfast was very good.

Stayed in March 2024

Parking is a problem Contacting management is very very difficult

Hot cooked eggd would be great

Stayed in April 2024

Did not know it was self check -in Did not get the email Call and was helped directly!

Great breakfast Very kind cleaning people Clean and comfortable Booked for 3 ( 1 adult + 2 teenagers) … missed a bed but they solves it directly

Stayed in April 2024

The construction

:)

Stayed in February 2024

Breakfast was not very good

Friendly support hotline, but no physical staff. Currently under construction and no receptionist

Stayed in April 2024

not really， it's normal

Stayed in February 2024

Limited free parking

Seamless check in,great breakfast!

Stayed in March 2024

Even though I turn on the heater for the max I was still cold during the night.

Stayed in March 2024