Via del Grande Archivio 8, Naples Historical Centre, 80100 Naples, Italy
#50 of 202 hotels in Naples
Guests' ChoiceBased on 421 hotel reviews
8.5Cleanliness
9.0
Comfort
9.0
Location
9.1
Facilities
8.5
Staff
9.1
Value for money
8.2
Free WiFi
7.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 22 May 2024
Stephen
United KingdomN/A
Superb position for visiting Centro Storico and neighbouring areas. Clean, large room. Adequate breakfast. Excellent base for a Naples City break !
Stayed in May 2024
Reviewed: 21 May 2024
Fred
United KingdomDid not dislike anything although the WiFi could have been.stronger in some of the rooms.
Location was great. Staff were helpful. Rooms were clean and big enough. Nice balcony.
Stayed in May 2024
Reviewed: 17 May 2024
Barbara
United StatesThe breakfast was excellent and I love having it available on property. Location was also axcellent - very centrally located to Centro Storico and an easy walk to major sites.
Stayed in May 2024
Reviewed: 17 May 2024
Gerard
IrelandWifi was non-existent
Great location easy to walk to all the attractions in Naples. Lovely room with high ceilings & very comfortable. Staff were very helpful & efficient.
Stayed in May 2024
Reviewed: 13 May 2024
Essi
FinlandThe hotel is in a great location for exploring the city by walking. There are also several nice restaurants close by.
Stayed in May 2024
Reviewed: 9 May 2024
Katie
United KingdomAmazing staff who gave great recommendations on what to do and where to eat. Also the breakfast was lovely! The location was perfect, very happy to have stayed in the old town and to be such good proximity to the station and the coast
Stayed in May 2024
Reviewed: 4 May 2024
Jennie
United StatesNo coffee/tea available at hotel except at breakfast. This area of the neighborhood seemed a bit shabby and dirty. Small plaza just in front of the hotel had pigeons and some garbage.
Very clean, comfortable bed, helpful staff, good breakfast included, near to shops and restaurants in historic area if the city, near to subway.
Stayed in May 2024
Reviewed: 25 April 2024
Marie
CanadaOur had no view but it did not matter to us as we were there only for one night.
Right next to the action in the historical centre but still very quiet.
Stayed in April 2024
Reviewed: 13 April 2024
Kamil
TurkeyInternet was really bad. Even you have good signal in the room all the time, connection is not stable. Communication stops at all devices for 1 minute in every 10 minutes. It was disturbing. And cell phone signal is also week in the location. So you just get disconnected and wait for a while.
Location is great. Every touristic spot is just couple of minutes away. Very clean room. Nice staff.
Stayed in April 2024
Reviewed: 10 April 2024
Aloma
United KingdomNo tea / coffee facilities and no complimentary water provided in the rooms. A small bottle of water was 2 Euro
Staff were very helpful and polite. Room was clean and tidy and ready upon our arrival. Breakfast was good with a good choice of hot and cold choices.
Stayed in April 2024
Reviewed: 8 April 2024
Catherine
United KingdomThe room was very hot so we tried to use the aircon to cool it down but it did not work so we complained but were told to just open a window. This was an issue because of the location which is pretty noisy. I think for the cost of the hotel the aircon should have been available. If it was broken then we should have been offered a discount.
Lovely great big room, really well decorated and great facilities. The location, close to the Centro Storico main sites was also good. Breakfast was delicious too.
Stayed in April 2024
Reviewed: 8 April 2024
Paola
United KingdomCould increase the number of sockets in the rooms, especially close to the beds and could add a “don’t disturb/don’t need to clean the room” sign to be attached to the doorknob. Not things I didn’t like though, just suggestions. It was a lovely stay!
Incredibly well-located, really helpful and quick staff, super clean, comfortable, felt safe, good wifi, big room, amazing breakfast (def recommend, I loved it) and would absolutely stay there again!
Stayed in March 2024
Reviewed: 3 January 2024
Clarissa
ItalyBreakfast is a little poor in veggies and fruit.
As a person travelling alone during festivities it was very important to find a nice and safe environment.
Stayed in January 2024
Reviewed: 21 November 2023
Pippa
United KingdomPalazzo Decumani is in the most fantastic location. The staff are wonderful. The room is very clean. The bed was very comfortable but the room was a little crowded with chests of drawers! Rather than being a hotel, I would describe the Palazzo Decumani as a large B&B with pleasant bedrooms and a breakfast room. The Breakfast was very good with a wide choice of food, good coffee and good tea. This is a great place to stay to explore Naples.
Stayed in November 2023
Reviewed: 4 November 2023
Royce
CanadaAir conditioning was off despite hot weather
Location Excellent front desk staff Good breakfast
Stayed in October 2023
Reviewed: 2 November 2023
Eleanor
United StatesThe room was large, comfortable and clean. It had a nice balcony. The only downside was that the twin beds were a little soft and uneven.
The breakfast was was plentiful and a nice assortment of foods and coffee/tea. The staff in the breakfast room were attentive and efficient.
Stayed in October 2023
Reviewed: 30 October 2023
Linda
United StatesThis hotel is very central to the shopping and restaurants. It is not on a quiet street but you do not hear a lot of noice in the room. The bath and shower worked very well. The breakfast was excellent with a lot of choices to start your day. The service was very good.
Stayed in October 2023
Reviewed: 28 October 2023
Alison
AustraliaWanted to stay longer
Breakfast was wonderful, room was large and quiet. Great location and fabulous staff
Stayed in October 2023
Reviewed: 27 October 2023
Bruno
AustraliaLocation
Stayed in October 2023
Reviewed: 25 October 2023
Sonya
United StatesThe lobby, common areas and dining room are small and dark. Windows don’t let in much light due to surrounding buildings. The temperature settings for the air conditioner in the room is actually controlled by a computer at the front desk, or so we think. When we asked to have our ac serviced because the temp wouldn’t lower past 24 Celsius, the front desk guy started typing on the computer and asked what temperature we wanted to lower it to. I replied 19-20 Celsius. He said ok done. We were hopeful, but the room never felt cooler. Thermostat was 23 the rest of our stay. Never got down to 20!
Proximity to the historic center of Naples is a plus! We walked everywhere! Rooms are spacious. Loved having a sofa to recline on. There’s a smart tv to stream apps.
Stayed in October 2023
Reviewed: 24 October 2023
Cynthia
United Statesbeautifully set in a cave.
Stayed in October 2023
Reviewed: 23 October 2023
Karen
AustraliaNo kettle in room! Love my cuppa. So I had to get reception to get me or water each day! Wasn’t a major problem but annoying.
The location was perfect. Around corner from main streets which was full of shops & cafes! Also a supermarket near.
Stayed in October 2023
Reviewed: 18 October 2023
Bobbycw
United StatesTons of public garbage
The spacious room and staff were great. Very good breakfast. Location of hotel is challenging. Even though it's directly in the middle of the historic center, being too near to too many people too much of the time can prove stressful. Glad to say I've visited Naples.
Stayed in October 2023
Reviewed: 17 October 2023
Mary
United StatesWe have no complaints.
Beautiful hotel. Comfy room, quiet. Delicious breakfast. Staff very helpful.
Stayed in October 2023
Ravenscar, UK
Fiss, Austria
Beijing, China
Balatonalmádi, Hungary
Cosenza, Italy
Beausoleil, France
Florence, Italy
Jackson, USA
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content