Nothing. Everything was very good.

Everything was very good. Location, employees at the reception, room size and large terrace, cleanliness, breakfast. We would return to this hotel again.

Stayed in May 2024

Nothing

Friendly and attentive staff. Good location. Reasonable room size. We drove an electric car and need charging. The receptionist provide options to solve our problem. She also helped us also with other personalised request.

Stayed in April 2024

Great location, view for the valley, cleanness, very kindly and professional staff.

Stayed in April 2024

That Jacuzzy closes at 8 pm. should be open till 12 midnight

Excellent Service and Room

Stayed in April 2024

In order to have coffee at breakfast you have to wait for the staff to bring it and they are slow. Very slow.

The room was big ,clean and very comfortable. We could go out to the terrace from our room which was very nice. The hot tub is great.

Stayed in April 2024

It was too hot in the room (28C).

Nice rooms and perfect location. The staff was very welcoming and accommodating too.

Stayed in March 2024

The third bed in room 301 could be a bit better and more steady. Maybe also with a bedside table next to it. Otherwise, all was good.

Excellent breakfast. Lovely and helpful staff. Room comfortable.

Stayed in January 2024

I am not lowering my rating for this, but their breakfast is a bit scant for a 4 star hotel, and one kind of sliced meats was not fresh and smelled like sour milk. This is just a little teaspoon of tar in the huge barrel of honey in order to be objective. But this did not spoil the overall impression at all. This is by far the best of the four hotels I stayed in Italy on this trip.

I do not read reviews with a rating of 10 myself thinking those were written by people who always love everything everywhere and describe things as gorgeous and fantastic. Well, this time, it is me. - Staff - cannot be better. The girl that checked us in and organized a transfer for us from the train station in another village and the guy from Sicily on the reception are the best. I wanted to take them home. The person who runs their HR office is doing a very good job. I am a titanium member of Marriott Bonvoy - this is just to say that I know what good service is. - Location cannot be better. The old town is 3 min away. The grocery store is 5 min away. (I am saying the, because it looks like it is the only one in town - check its schedule before going, it has weird opening hours) - We had a corner room with a balcony with a view of some old building and the valley. It was in November, but the weather was very good, VERY quite, the birds singing. PARADISE! - They have two jacuzzi tubs on the terrace, and will switch them on for you upon request. We did not take our bathing suits so we did not use that option.

Stayed in November 2023

Very kind staff, good locación and very comfortable beds. Fabolous breakfast also with very good free-gluten food.

Stayed in November 2023

very relaxing and comfortable. Great breakfast. super staff.

Stayed in September 2023

Beautiful hotel just couple of minutes from all the beautiful views and attractions of Pienza. Great room with a balcony, very comfortable bed, fantastic breakfast and very very helpful concierge and receptionist. Wish I could stay for longer.

Stayed in September 2023

Nice hotel at the heart of Pienza, new and clean rooms, spacious and convenient. Kind and helpful staff at the reception. Breakfast was rich and delicious. There are several parking spots for the hotel guests and if there is any uncertainty the staff help and direct. A good position to reach other towns and villages around. We really enjoyed this lovely hotel in lovely Pienza for 4 nights.

Stayed in September 2023

Difficult to get an evening drink at the hotel before venturing into Pienza for dinner.

Location is ideal for visiting Pienza which is only minutes walk away. Our bedroom led into the area where the hot tubs are located which was ideal.

Stayed in August 2023

Wonderful location in minutes walk to Pienza. Quiet and clean. Great breakfast. Friendly staff.

Stayed in August 2023

Nothing

Excellent breakfast, great location and great staff

Stayed in August 2023

Check out at 11:00.

Location, lovely and helpful staff, good breakfast, safe area. Comfortable bed. Very clean room. Staff were very helpful in securing a place in the underground parking.

Stayed in August 2023

Clean and spacious, very good breakfast.

Stayed in August 2023

Elegant, relaxing - in a perfect position to visit Pienza

Stayed in August 2023

The breakfast offers everything you need, but it could be more extensive and fresh for 4 stars.

Nice hotel very close to the center of Pienza. On foot you are there in 3 minutes and also a supermarket can be reached in 5 minutes. Sun terrace with the Jacuzzis invites you to relax.

Stayed in July 2023

Wonderful balcony view.

Stayed in July 2023

the suite was spacious and had a homey feel. good bathroom. breakfast was good and the staff helpful and responsive. it was nicely located and a short walk to the scenic old town.

Stayed in June 2023

We were given a smaller room from what we had previously agreed to. We mentioned it to reception staff who had agreed to change us but we decided to leave it as too much hassle to change at that stage. Also, a lot of flies around the all the food at breakfast time which in itself is a health hazard. We would have preferred that all food was covered. Otherwise we had a lovely stay.

Excellent location and staff polite, friendly and helpful. Hotel bright, cool and relaxing.

Stayed in June 2023

One of the cleanest hotels I’ve ever stayed. fantastic staff, facilities and breakfast. Perfect location for exploring the town.

Stayed in June 2023

The kindness and readi ness to help of the staff Helping with parking and advising where to go

Stayed in June 2023