Piazza Santa Maria Novella 24, Santa Maria Novella, 50123 Florence, Italy
#48 of 380 hotels in Florence
Guests' ChoiceBased on 331 hotel reviews
9.1Cleanliness
9.5
Comfort
9.5
Location
9.8
Facilities
9.2
Staff
9.3
Value for money
8.8
Free WiFi
8.0
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End of dialog contentReviewed: 23 May 2024
Meshari
KuwaitThe breakfast need little improvement
Stayed in May 2024
Reviewed: 18 May 2024
Timothy
United KingdomBreakfast arrangement. Not enough tables and staff didn’t really know what they were doing. Minor complaint.
Not enough tables to sit everybody down and staff very nice but a bit hopeless !
Stayed in April 2024
Reviewed: 7 May 2024
Crystal
United StatesThe bed was not very comfortable.
This is a beautiful hotel in an excellent location. Easy and safe to walk all around the area. The staff were incredible. Helpful, positive, professional. They were truly a delight to interact with. I would recommend and return in a heartbeat!
Stayed in April 2024
Reviewed: 7 May 2024
Sammy
United KingdomI couldn’t adjust the shower!
A quiet hotel in a great location. Check staff ‘Davide’ was very efficient
Stayed in May 2024
Reviewed: 5 May 2024
Gertrude
MaltaThe light in the room was low and our room was sort of overlooking a shaft, though the curtains helped.
Loved this hotel location and friendly and helpful staff. Service was impeccable and the breakfast with a view too. Will surely book again next time in Florence.
Stayed in May 2024
Reviewed: 24 April 2024
Shabnam
United StatesNone
Excellent location , very clean and neat room , excellent breakfast with nice view, loved everything about this hotel, very friendly staff. Highly recommended it.
Stayed in April 2024
Reviewed: 14 April 2024
Lucy
United KingdomGreat location, lovely room and bathroom. Good breakfast and friendly staff.
Stayed in April 2024
Reviewed: 12 April 2024
Neta-lee
IsraelNothing. Everything was perfect.
I like everything! The location is superb, the stuff was super friendly and helpful, breakfast was great, the room was clean, quiet and comfortable. The design is very authentic. I strongly recommend.
Stayed in April 2024
Reviewed: 9 April 2024
Mandy
United StatesRooms were very warm…junior suite only had vents in the front room, not the room with the beds. The shower had no shelf for soap, shampoo etc. so everything had to be on the floor of the shower
Staff was excellent
Stayed in April 2024
Reviewed: 30 March 2024
Louise
United StatesLocation so close to train but on Piazza & so very clean and nice !
Stayed in March 2024
Reviewed: 27 March 2024
Carl
United StatesThe hotel is comfortable with a nice breakfast in the morning. Location was perfect. Everything was within walking distance.
Stayed in March 2024
Reviewed: 25 March 2024
Inna
United StatesLoved it!
The hotel is in a very good location. Clean, beautiful decor, very good breakfast, comfortable beds, large bathroom, complimentary water, lots of restaurants around. Would stay there again.
Stayed in March 2024
Reviewed: 24 March 2024
Roberte
NetherlandsI can't think of anything that could better; this hotel fully meets my expectations for a pleasant stay as a tourist and for work.
the location great in the center; walking distance of different parts of the center. The hotel has a very friendly and helpful staff.
Stayed in March 2024
Reviewed: 20 March 2024
Boaz
IsraelIt seems trivial perhaps but the pillows are a little too soft for our taste. Nevertheless this is a great hotel.
The location is excellent. The staff are very helpful and friendly. The breakfast is great and the hotel is just beautiful - an oasis of elegant calm in a busy city. I would definitely return to this hotel and recommend it to my friends.
Stayed in March 2024
Reviewed: 4 March 2024
Jon
United KingdomLift has a tendency to break down! Fortunately there is more than one lift!
Excellent location within easy reach of the tram and historic centre. Great staff. Comfortable rooms. Great view from the breakfast room.
Stayed in February 2024
Reviewed: 15 February 2024
Joel
CanadaWe purposely booked the facility because of the Duomo view on the rooftop restaurant, however during our stay it was not accessible. There was no notification on the email that it was not going to be accessible. There was not enough space in the bistro where they direct us to have breakfast. There were four of us that ended up sitting on a small table intended for 2. We asked if we can get a discount, but the receptionist just ignored us.
Clean and well kept facility. Close to the train station and point of interests. We enjoyed our stay in Florence having a comfortable bed to sleep after a tiring day.
Stayed in February 2024
Reviewed: 7 February 2024
Erick
MexicoNA
What you get for what you pay
Stayed in February 2024
Reviewed: 24 January 2024
Tarkan
United KingdomN/A
Absolutely amazing location with wonderful staff additionally excellent breakfast. We could reach all part of the city very easy. Really helpful staff perfect example of sterling service hospitality, Super super clean rooms. Highly recommended accommodation
Stayed in January 2024
Reviewed: 22 January 2024
Penny
United StatesNothing
Everything was amazing. Every luxury imaginable was fulfilled without even asking from the comfortable bed to the excellent toiletries provided. We could not have been more spoiled.
Stayed in January 2024
Reviewed: 5 January 2024
Hannes
South AfricaAlthough breakfast is good and the staff really helpful the venue is too small to accommodate many hotel residents at once and we had to wait a few mornings for a table to become available Sometimes there was a very bad sewer smell hanging in the lobby and bar area, but we found this in other shops as well. Also, because it is a pet friendly hotel ,you are sure to have the smell of dog urine around the hotel and the whole Tuscany to be honest.
The hotel is in a great location on the Santa Maria Novella Square with the Florence Duomo, David sculpture and Ponte Vecchio within walking distance.
Stayed in December 2023
Reviewed: 28 December 2023
Peter
United StatesLocation, breakfast included, luggage storage
Stayed in December 2023
Reviewed: 26 December 2023
Arnab
United StatesNothing, all good.
Spacious and clean rooms, excellent bathrooms, very convenient location.
Stayed in December 2023
Reviewed: 21 December 2023
Krystle
AustraliaWhat a luxurious stay! From the rooms, the beautiful marble bathroom and the common areas, we had the most wonderful time. The service can not be faulted. Looking out on the square and so close to everything we could want or need.
Stayed in December 2023
Reviewed: 26 November 2023
Shaikha
United Arab EmiratesThe price “after 2019 became higher :)
Locataion .friendly stuff..and id like to thank monica from the resturant she was so kind and tge cheif as well ..also max .
Stayed in November 2023
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