Via Dei Banchi 2, Santa Maria Novella, 50123 Florence, Italy
#236 of 380 hotels in Florence
Guests' ChoiceBased on 657 hotel reviews
8.1Cleanliness
8.5
Comfort
8.4
Location
9.7
Facilities
7.9
Staff
9.2
Value for money
8.1
Free WiFi
8.5
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End of dialog contentReviewed: 27 May 2024
Diana
AustraliaNothing
Friendly staff close to the Duomo, lovely rooms, a very happy stay
Stayed in May 2024
Reviewed: 27 May 2024
Maria
United StatesShower box.
Location.
Stayed in May 2024
Reviewed: 27 May 2024
Ulla
United StatesBed was too narrow and a little uncomfortable. I got all bitten up by either bed bugs or mosquitos. Location was very noisy. I usually fell asleep after the bar across the street closed.
Staff were very helpful. I appreciated the concierge-type approach. It was my Florence and their assistance made my stay more enjoyable. The view of the duomo was excellent.
Stayed in May 2024
Reviewed: 25 May 2024
Catherine
United KingdomBathroom wasn’t very clean
Very central, 3 minute walk to the Duomo, Nice selection for breakfast with tea, coffee and biscuits available free of charge throughout the day and evening. All the staff were friendly and helpful
Stayed in May 2024
Reviewed: 12 May 2024
Joyce
United StatesUnfortunately, they turn off the heat on May 1st. We were there the first full week of May in quite chilly weather; the room and bath were uncomfortably cold. They sent up a portable heater after the second night which helped a good bit. The last of the week was sunny and warm.
The lobby staff was very friendly, very helpful. The centuries old buildings were charming. The location was perfect for walking to major sites. The buffet breakfast was varied and tasty.
Stayed in May 2024
Reviewed: 7 May 2024
Alun
United KingdomNothing at all.
Breakfast room & adjoining terrace.
Stayed in May 2024
Reviewed: 2 May 2024
Kim
United StatesThe bed was extremely uncomfortable
Stayed in April 2024
Reviewed: 23 April 2024
Sarah
United KingdomThe decor was very tired and dusty. This is an old palace I get it - but a bit of investment in new curtains & repainting would help.
The location is brilliant. The Duomo is 5 mins walk. The staff were helpful. The breakfast was good. The room was simply furnished. The bed was comfy. The room price was fair. 10 mins from main station by foot.
Stayed in April 2024
Reviewed: 11 April 2024
Donald
United StatesUnfortunately the air conditioning was not working for the 3 days we were there. The room got uncomfortably warm and the windows do not open (they are nailed shut for safety reasons I assume). I checked with the front desk and they said they were “hoping” an electrician would come “today” but that was the story each day. They were apologetic and I asked if they had any fans and they brought up 2 oscillating fans. That helped with moving the warm air around but was barely tolerable. Since our stay was short and we were outside looking at sites we just sucked it up and did not make a stink. It would be a nice gesture to receive some sort of small compensation.
We picked a large suite for the extra room and were please with the huge room. My wife enjoyed the tub to soak in at night. Location is very convenient to train station and local attractions. Breakfast selection was nice and plentiful.
Stayed in April 2024
Reviewed: 7 April 2024
Adam
IrelandSuperb location, a short walking distance to the Duomo as well as the train station. I had a nice big room. Very helpful staff who held my luggage while I explored Florence before my room was ready at 2pm, they also offered use of the dining area for free coffee. Nice Florentine toiletries.
Stayed in March 2024
Reviewed: 7 April 2024
Yaqthan
CanadaAccess to rooms, some rooms lift doesent reach them, you have to go by stairs.
Location excellent Breakfast was reasonably good Room service was reasonable
Stayed in March 2024
Reviewed: 4 April 2024
Pamela
United KingdomOnly one thing wrong the shower sometimes did not run hot water even when I ran it for 10 minutes.. so had a couple of cold showers not pleasant.. I reported it and they were most helpful and it seemed OK after that..
Breakfast was lovely and more than adequate.. bed was very comfortable and the maid was lovely and kept the room very clean. The staff at the front desk were lovely and very helpful..
Stayed in April 2024
Reviewed: 26 March 2024
Anne
United StatesThe stairs
Loved that it was a historic building and it was located perfectly in the city.
Stayed in March 2024
Reviewed: 24 March 2024
Dennis
United StatesBreakfast was excellent, room was clean and quiet. Slept very well
Stayed in March 2024
Reviewed: 23 March 2024
Macefield
United KingdomThe only negative from ourselves was that the bed was uncomfortable, though this is understandably a personal thing & may suit other guests.
The Hotel location suited us very well as it was both close to the train station (we travelled in by train from Rome & also planned to travel on by train to Venice) & also to the town, allowing us to walk everywhere we wanted to go. The hotel staff were very helpful. The room was a good size with all the features that we required, including a bath. The breakfast selection was very good.
Stayed in March 2024
Reviewed: 13 March 2024
G
United KingdomWe should have requested a room not overlooking the street as was noisy at night. Also would like a bed with a headboard so could sit up in bed to read/watch TV. No English news channels. Very few progs converted to English.
Location was great. Centre of Florence. Staff very friendly.
Stayed in March 2024
Reviewed: 11 March 2024
Savannah
CanadaThere were some sewage problems, so the bathroom smelled even when clean :/
Clean and close to sites
Stayed in March 2024
Reviewed: 5 March 2024
Irina
RussiaThe hotel is perfectly located in the city center, within a walking distance from the Santa Maria del Fiore, and just some steps from the Santa Maria Novella square and the train station. Although our rooms did not have the painted ceilings and bed canopies that I saw in the pictures, they were comfortable and spacious and had everything needed, including the bathrobes. The interiors of the public spaces redeemed it all, making us feel like the old Palazzo habitants, especially the ceiling of the dining room - btw, the space was accessible even after the breakfast time for a cup of coffee/tea! Special thanks for letting us leave our luggage after the checkout, letting us enjoy the city for several hours before getting on the train.
Stayed in February 2024
Reviewed: 4 March 2024
Catherine
IrelandThe lifts did not match the floors due to the age of the building
The location was great and the historic building was beautiful
Stayed in March 2024
Reviewed: 18 February 2024
Zoe
GreeceThe lift was a bit old and confusing. The breakfast staff was a bit rude and not very willing to help. Also breakfast wasn’t refilling from 09:00 although it’s supposed to run until 10:00.
The location was exceptional, the cleaning service and the reception polite and of very good service.
Stayed in February 2024
Reviewed: 18 February 2024
Nicola
United KingdomBit too tired in parts.
Old world charm and excellent staff. Restaurant opposite is excellent, too.
Stayed in February 2024
Reviewed: 16 February 2024
Jean
United KingdomThe Location was perfect for a visit to Florence. It was walking distance from the train station and all the cities main attractions. Perfect location for exploring all that Florence has to offer. Bars and restaurants a plenty just minutes away. Our bed was extremely comfortable and we slept very well after long days exploring. Also, the tea and coffee machines were available all day and evening so you could pop back to relax anytime.
Stayed in February 2024
Reviewed: 3 February 2024
Julian
United KingdomLocation Friendly staff
Stayed in February 2024
Reviewed: 2 February 2024
Carole
United KingdomGreat location and helpful, friendly staff. The hotel was everything that we needed.
Stayed in February 2024
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