Small details such as -only one toilet roll supplied at any given time. Insufficient space for toiletries in the bathroom . The seal around the shower was falling off. Unpleasant plumbing odour in the bathroom.

The hotel has a beautiful interior and is in close proximity to all the sights.

Stayed in June 2023

I was there only for one night - so can't really tell what exactly I didn't like.

Rooms are very clean. Location is also great. Price is fair for what you get.

Stayed in June 2023

everything its really was wonderful stay there strat from staff welcomed us and the room everything was amazing

Stayed in May 2023

On second day of our trip we decided to eat breakfast at the hotel restaurant . at the reception we has been informed how much it will cost. We didn’t pre-book it and we were charged a lot extra for having it . I think it is disappointing and unpleasant to charged hotel guests extra for using their services .

Beautiful place , nice size room and bathroom . Friendly and very helpful staff .

Stayed in April 2023

the lift was out of order

location

Stayed in June 2023

not sure why breakfast was in the kitchen when there was an unused dining room with a pretty terrace

lovely modern facilities in a beautiful old Palazzo. Staff very welcoming and helpful.

Stayed in June 2023

great location and the beds were so comfortable

Stayed in May 2023

Room size as i mentioned above

Breakfast is good location is perfect but rooms bit small

Stayed in May 2023

Nothing in particular ! All good.

The location is ideal and nice. Calm and yet very central. The staff was always avauilable and super nice. The bathroom overlooking the roofs of Verona was a real delight.

Stayed in May 2023

nothing

Everything was good

Stayed in March 2023

central to the town, quiet & spacious rooms and bathroom

staff very helpful and friendly, clean, food at breakfast and dinner excellent. service in the bar and restaurant was excellent. just good friendly staff

Stayed in May 2023

No table or chair in the bathroom for our soap bags.

Beautiful hotel. Very comfortable room and bed.

Stayed in May 2023

we had an issue with a cancelled flight for my son. it was a great concern, however, Sylviia in reception was absolutely fabulous. Diego in the breakfast room was lovely, a warm welcome.

Stayed in May 2023

great location, gorgeous room, fab bed; for the price of the room would have expected complimentary cold water & nibbles with my complimentary drink, not enough hooks in the bathroom, great shower, watch out for the stupid step from the bathroom to the room that can be very dangerous especially in the dark

Stayed in May 2023

it was an old building, beautiful for reception etc, bathrooms. a little compromised but overall very good

great location. Super friendly and helpful staff.

Stayed in May 2023

The bar lacked soul. It was usually empty and not managed mostly.

The location of the hotel is excellent. The comfort of the beds is fabulous. Shower facilities excellent. Staff at front reception were extremely friendly and helpful.

Stayed in April 2023

Room temperature is weirdly high and thermostat does not seem to do much. Bed comfort is ok, not great.

Location. Right in the middle of the historic district.

Stayed in May 2023

Excellent location . Staff. Building

Stayed in May 2023

nothing

Everything is fantastic

Stayed in May 2023

no parking and no gym no spa

quite and room

Stayed in April 2023

the room wasn’t quite what we expected but pretty good overall.

central location and very friendly and helpful staff

Stayed in April 2023

Breakfast way too overpriced (74 euro for 2 people per day). Air conditioning is set to a fixed temperature for all rooms, you are only able to move it on 3 degrees up or down, which we still found a bit cold (but it got kindly switched off totally for our room when we asked for it). Please make sure you have money on your card a few days before your trip, as the hotel took a whole amount from our card few days in advance even though payment should have only been taken on arrival as stated on booking website.

Amazing clean hotel, friendly helpful staff going extra mile for you, excellent location in the historic part of the city. A city map with the recommendations given by reception upon arrival was very helpful. Special thank you to Paloma. Complimentary waters and wine were appreciated and a really nice gesture. Hotel smells so nice and have hanging giant blooming orchids around. We really enjoyed our stay in this hotel and in Verona.

Stayed in April 2023

Room was small but normal for city hotels, didn’t change towels or accessories every day which was only negative

Location perfect, the staff were amazing very helpful and spoke brilliant English

Stayed in April 2023

The only negative was the room service food. It was terrible; the portion was too small, the taste was bland, presented badly and expensive to the point it was offensive. This was particularly bad and comparable because the food in Verona and Italy is always so good! I did not get the chance to try the breakfast downstairs, and it may have been better, but I cannot comment without trying it.

Customer service was the standout point for this hotel. Please don't change your friendly welcome and willingness to help guests. The staff were very helpful every time I had a question or needed help, even before checking in. The hotel itself is tucked away but in the city centre. You get the best of both worlds in being in a central location, but it is also quiet as it's on a quiet street off the main road. The hotel is beautiful, clean and modern.

Stayed in April 2023

Considering the price point, a small gym would be very nice. Also - I know that its common practice but for a five star hotel 50 euros a day for parking is just taking away from the overall experience.

The hotel is very nice, the staff is super friendly and the location could not be better. Also the beds are super comfortable and the rooms have a great size. The staff at reception were very friendly and helpful.

Stayed in April 2023