The cleanliness could have been slightly better.

Excellent location and lovely hotel and large room!

Stayed in May 2024

Despite the great amenities, the restaurants and room service/kitchen close very early. Therefore if you arrive late in the evening/night there's no food available and the 7/11 downstairs is not that great.

The location is excellent, with good access to public transport. However, there are no coffees/restaurants near, and the ones in the hotel close super early.

Stayed in June 2024

None

Very convenient and clean

Stayed in May 2024

Building need renovation

NA

Stayed in May 2024

There was no escalator or elevator from the train station to the hotel, which would be useful for those carrying luggage.

We had a view of Shinjuku Chuo Park which was pleasant. Location above Tochomae station was also convenient, and is a short train journey to Shinjuku and other attractions. Also useful that the Airport Limousine has a scheduled stop at the hotel which is one of the advantages of staying here

Stayed in May 2024

Club room was spacious, clean and very comfortable. Even woke up to view of mount Fuji from bedroom window one morning (very clear day!) Great location, easy access to Tochomae station. Breakfast and drinks / snacks in club lounge great and never felt too busy. Great service.

Stayed in May 2024

All was perfect. Can only recommend.

Amazing hotel which exceeded our expectations! Staff was super friendly and helpful, hotel is very close to several Metro/Subway/Bus stations and all reachable within less than 5min by foot, Shinjuku Station can also be reached by foot, 7/11 right underneath the hotel, everything you need is close by. Rooms are quite spacious and very clean. We had a super nice view on Mount Fuji on clear days.

Stayed in May 2024

House keeping does the bare minimum. They don’t clean or organise the room at all. They only do the bed, bins and replace the water and coffee etc. They ought to at least organise a messy room by folding thrown clothes or remove dirty glasses and things that have fallen. Hotel guests are often in a rush and rarely find time to organise the room themselves which is why there’s housekeeping. It’s in the name. It was odd. For example if a sweater or shirt fell on the floor they’d leave it on the floor. If there was a sweater thrown on the bed they would make the bed and just throw the sweater back on there. Very weird. And we are paying very high prices. No room service past 10pm. No pool atm either.

Breakfast, room facilities and beds were pretty good and staff service was prompt enough.

Stayed in May 2024

The staff loves to remind you that the breakfast buffet closes at 10:30. Expect this to happen when you first arrive, then again about every 10 minutes starting around 9:45. Don't be fooled - Shinjuku Station is not "close." Getting to and from the Hyatt Regency to Shinjuku Station involves a solid 20 minute hike down the street and through a long corridor. Although, there is a subway stop basically right underneath the hotel that you can use to hop onto the Toei line to Shinjuku Station that is much quicker and less walking (especially with luggage). Finally, we were shocked at how early the restaurants in the area closed. Many close at 7p. Most close at 8p. Thank goodness for the Chinese restaurant at the hotel.

The view was amazing (paid extra for it). Restaurants nearby. 7-11 nearby. Family Mart nearby. Subway stations nearby. Professional, full service staff that speak multiple languages. Buffet breakfast was a full spread and worth every penny. Surprisingly quiet for being in the middle of Tokyo Shinjuku. Fantastic Chinese restaurant at the hotel that stays open until 10p.

Stayed in May 2024

Basic Facility like concierge was not present. Room service closes at 8 pm which was inconvenient for us since out flight was late. So we had to get sandwich for dinner at Sevenwleven.

Location. Its very near station and hence very convenient.

Stayed in May 2024

The rooms are tiny, cramped and dated. Beware if you order a room for 2 adults and 2 children you will only be given 2 beds, one similar to a double bed, the other a fold out single bed.

The breakfast buffet was superb

Stayed in May 2024

The sofa bed need a new mattress If possible try to fix a price for an included breakfast so that it will please the clients and attract more visitors easily

Spacious Good services

Stayed in May 2024

Nothing.

The view was beautiful , the room was very comfortable and the location was very quiet and peaceful yet very close to subway and the busy shinjuku station area.

Stayed in May 2024

Swimming pool was out of order and closed

Great breakfast buffet, awesome hotel.

Stayed in May 2024

Location,size of rooms

Stayed in April 2024

One small drawback was the size of the room. Given the price I had hoped it would be slightly larger, but overall it is still quite large when compared to many typical Japanese hotels. The lobby itself was also a little bit of a challenge to find coming from the nearby train station, and getting luggage to it without using stairs was a bit tricky, so I suppose better signage from all train stations could help.

The room was very modern and I like the design of the shower glass next to the bed. It may not be to everyone's taste and may not be the best for a family, but I like the modern aesthetic. The view from my room was decent and the hotel lobby was large and elegant. I only stayed here one night so unfortunately I didn't get to see everything the hotel had to offer, but the staff was very friendly and accommodating. All staff I interacted with spoke excellent English and I was always met with a smile. Very polite, courteous staff overall.

Stayed in April 2024

Location is a little out of main town

Cleanliness n value

Stayed in April 2024

I believe there could be better information for tourists with English speaking assistance at the desk. Sometimes it was rather difficult to understand what they meant. We are from Australia and do not have much communication with Japanese people where we live.

The Location was further out of the city than I imagined. We were not able to take the underground so I had to take taxis everywhere we needed to go.

Stayed in April 2024

The bed was so firm

The location

Stayed in April 2024

Our room was comfortable and clean but in need of some refurbishment.

Good location for the subway. The staff were very friendly and helpful. We had a lovely dinner in the Caffe restaurant

Stayed in April 2024

It’s little pricey because the hotel is really old and should be less expensive for the atmosphere

Location was good near to everything you need , And room was so comfortable really excellent to choice for those who spent a long flight time

Stayed in April 2024

Nothing in particular but the hotel is a little dated in respect of decor and the top floors are not all utilised where the best views are ~ the bar should move up there!

Service was splendid. The buffet breakfast was one of the best! Rooms are one of the spacious in Tokyo, v good for three of us with ample luggage. We stayed at the start and end of a trip and were able to store our luggage at the hotel as well as have a package delivered and received by the hotel before our return.

Stayed in April 2024

Restaurant service was slow and the cafe lunch and dinner choices limited

All the front desk personnel were extremely helpful. The room was very nice and roomy. The towels were fluffy and The bathroom had many amenities

Stayed in April 2024

Restaurant

Very clean, great location, staff were very helpful

Stayed in April 2024