The towels and the sheets and breakfast wasn’t like before I have been at palms

All over was a good choice

Stayed in May 2024

Nothing negative.

Everything was perfect.

Stayed in May 2024

Every thing was perfect

Everything was excellent And perfect

Stayed in May 2024

No enough towels, we had to request one more, the sunbeds had foam mattresses and these were very worn and torn. You had to wait for a while for someone to get you a towel, there seem to be no system. The pool area was certainly very understaffed, no waiters available and when you managed to get one, the poor guys were overcome with orders and you had to wait a long while for your order.

Room was spacious, bed was comfortable, breakfast was very good. Plenty of sunbeds. Staff were helpful.

Stayed in May 2024

Just the ac not cold

Thax alot for Sara in reception so apperciate her help she's the super staff

Stayed in May 2024

Very minor more towels on the pool, needs a bit of modernization

Pools, access to the sea and especially rooftop breakfast and dinner. The variety and every day new menu, so tasty! Also amazing fresh juices from Pool Bar, we loved strawberry and pineapple a lot. Even pizza was amazing. Felt like on vacation without leaving the country 🙌🏼👍🏼🔥

Stayed in May 2024

Parking

Location

Stayed in May 2024

ممتاز

ممتاز

Stayed in May 2024

love the staff for ever exceptions farhanah and sarah on the reception

Stayed in May 2024

I hope there is natural orange juice .

Michal in the reception 👍

Stayed in May 2024

The price

The facilities, the bedroom and the restaurant

Stayed in April 2024

NA

Everything met our expectations.

Stayed in May 2024

I didn’t like that the waterfall in the kidney pool was shut off… I have been looking forward to swim and stay under the falling water… plus, the huts / cabins that sell the snacks & drinks weren’t open all times… would’ve added nicer vibes to the place… the wristbands for the pool tend to be sharp… I’ve been cut several times because of them… please consider using rubber ones 🔥

The Palms is my favorite Hotel for a quick family local getaway 😘✌🏻 the staff are amazing, very friendly and welcoming… shout out to Basha & Michelle… see you soon!!

Stayed in April 2024

the staff on pool party tell me you they cant bring my food to the table The opposite of what happens with someone else who has membership on the holtel they bring his food to his table this suitation with guests is not profisional from them side.

Stayed in April 2024

No thing

Nice location

Stayed in May 2024

Few times Late to response to requests

Staff, swimming pools, price

Stayed in May 2024

Parking problem always busy

The room and stuff

Stayed in May 2024

Othing

Everything. Service, installation and wassim is the best

Stayed in April 2024

I would like to thank wassim the night manager and sara for their hospitality.

Stayed in April 2024

Nothing

Everything was good

Stayed in April 2024

Beach was small and quite dirty. Swimming pool and sun beds should be renoved. Smoking people everywhere.

Very good food, specious room and friendly staff. Early check-in.

Stayed in April 2024

Some little things such as: Our bath door (the glass one in the bathroom) makes a noise whilst opening and closing. The soap. Did you find them in the desert? :) They are dry. Children's playground must be renewed. Maybe with a sunshade. Coffee with milk free at breakfast and extra at dinner? Seriously? :)) A supermarket would be great for us to buy for example potato chips, different ice creams, some regional food and stuff. So we wouldn't have to go outside to find one and you could have made some more cash. Have a jet ski and banana and create more fun at sea.

Staff is very kind and everybody looks like they like their job. Thats very important. They clean everything, everyday. Not only your room but literally everywhere. Pools, kids fun room are cleaned every morning. Even the corridors are cleaned everyday. Hot pool is a life-saver. Big pool (kidney-shaped, also called like that) and kids pool are hot. Kids swam (in the kidney shaped) for HOURS, never getting cold (we visited in April). They provide towels the moment you arrive at the pool, even they spread the towels on your sunbeds. There is a lifeguard by the pool (but not by the sea). Sea is shallow for 20-30 meters. And you will experience an interesting tide (study in advance to explain to your kids :)) because it's intriguingly interesting. Food was very good and enough. We understood that Arabic cusine loves meat very much. So if you're vegan, consider bringing your own lettuce :) About drinks, it is funny that black coffee is free but when milk is added, it's charged extra "at dinner". Coffee with milk is free in the breakfast :) Also don't take the tea-coffee-guy's surly face personal, he is the only guy who doesn't smile :) Even 1 Kuwait Dinar = 3,25 USD, extra fees for ice cream, drinks etc. is not expensive considering staying in a hotel. There is no alcohol in the whole "country" :/ Room was quite. The windows kept the noise outside. Furniture was new. Air condition system is new and works well. Wifi is good, you can use it even by the pool. There was no balcony in our room so smoker idiots like us had to go to the corridor (open corridor where you can smoke). But wifi is poor there. Netflix etc. would be a good choice at least for kids while waiting for their parents to get ready (IDK, if it's not banned in Kuwait) Curtains are so thick, you can't understand it's morning (which is good). There are type-G type sockets.

Stayed in April 2024

pool was so crowded

welcoming

Stayed in April 2024

It was not always easy, during this period of Ramadam, to get the same "service" of food and beverages, but, we are absolutely happy how we could blend in with the staff, the routines of the hotel in this period of time.

We have had the pleasure of a most welcoming staff and a really chill holidays, even if it was for us adapting to the schedule of Ramadam. The hotel explained very well the adherence to culture and we were not at all obstructed by it. OF course, as an international guest, some adaptation is necessary, but, it is good for my children and myself to also understand that culture is important. It had enriched our stay.

Stayed in April 2024