Needs renovation

Needs renovation!

Stayed in April 2024

Basic breakfast for a five star hotel. If it is important spa and a swimming pool are from 90s’ but clean. Heater didn’t work upon arrival but I am sure that it was a local problem. Solved.

Huge and comfortable rooms with a good facilities. Not so far from everything.

Stayed in February 2024

Cleaning

Food and swimming pool

Stayed in January 2024

Poor breakfast, trash under the bed

Room size, spa

Stayed in January 2024

jacuzzi did not work, rooms & furniture need refreshment.

Location, the revolving restaurant, the swimming pool, breakfast choices were excellent, Shanti spa was also excellent

Stayed in October 2023

The room looked outdated. One day my room wasn’t cleaned at all despite I put the sign «clean the room». For breakfast, one has to come earlier - as after 9 am there was no much choice of food left & they didn’t provide more.

The location of hotel was great. The view from breakfast place on the 23rd floor was also great. The room was spacious and quiet. The reception was great, the staff always helpful!

Stayed in October 2023

Actually liked the bed, but not sure if it's good for the back or bad.

Very nice hotel and the staff are friendly and polite. Beds are a bit tough but very good hotel in a good location with many dining options and the city center park just around the corner.

Stayed in September 2023

Some choices at breakfast ran out too quickly. Some facilities in the pool shower spa were not working (the steam room for example was out of order the four days we were there) or finished. The bill for the Hotelbar could not be charged to the room.

The location is great. Breakfast was good. Had dinner in the restaurant and it was quite good. The pool was very nice, my son loved all three, the main pool the kiddy pool and the jacuzzi. The staff was very helpful.

Stayed in July 2023

Too noisy

Comfortable

Stayed in August 2023

Due to my great time there, I totally forgot a situation. I don't know if there are different ladies attending the restaurant in the afternoons, because the one in the morning is just amazing. But one day I wanted to go to the bar and I got confused in the 23 floor where is the restaurant. There is always someone receiving you (hostess). First of all, she doesn't speak English. second she swiped me with the sight guessing why I was there (very rude and impolite). Third, it seems like she was criticizing me with her colleague. I recommend you to invest in a course of customer service to your people (not everyone, cause as I said, you have magnificent people working with you). It is pretty sad, those days your are classified because of your clothes or your look. When actually, you can afford Hotels like yours. Please, take it on mind. And this one the only thing and I am sorry for not giving you a big score for staff and value, that is something I consider, I mean, staff is also a value to the hotel.

The building itself it is amazing!! the view was exceptional, and the location was great! I spent a really great time there. Thank you very much, and I hope I can visit Astana and staying again at the hotel very soon. the kindness of the 97% of your staff.

Stayed in September 2023

Interesting and picturesque hotel

Stayed in August 2023

Service in the restaurant is a bit slow, waiting for a bill could take a lot of time. Also, in the restaurant you need to connect to a different WiFi network.

Nice hotel in a beautiful Chinese design in the city center. Good facilities, spacious and clean rooms. Most attractions are in 5 km radius from there. Nice pool and spa!

Stayed in August 2023

The beds are too hard. We had two rooms, and the beds were hard indeed in both

Breakfast was good, and the location is great indeed with exceptional view of the city

Stayed in July 2023

Windows of my room were facing some rooftop with 3 meter walls. Basically, all i could see was sky. No minibar although it was listed on booking. Big problem with water leaking from shower. Very hard beds. It feels like you are sleeping on a bench

Good hotel which wants to be like other top hotels. Very big and good shower set

Stayed in June 2023

Some rules are a bit "Soviet" style - like thay make you use a douche cap for swimming, you ahve you wait for them to check the room before check-out. not something you typically get at 5* hotels

Good spa / swimming pool

Stayed in June 2023

The breakfast restaurant was small

Everything was good, even the price.

Stayed in June 2023

Clean, all the necessary things are available in the room. Breakfast is not bad, with an amazing view. Not too many neighbours so slept well.

Stayed in May 2023

The room was very warm and the bed was very hard. This is great for those preferring this style of mattress but it was quite uncomfortable for us. The attitude of the staff in the bar lounge on floor 25 was a little rude and dismissive - like they didn't really want you to be there.

The great views and the buildings decor inside and out. The bedroom size and facilities, including the large number of complimentary toiletries - perfect for any stay. The restaurant on the 23rd floor is great, especially for dinner when it is revolving but also lovely for a breakfast with a view!

Stayed in May 2023

Probably it used to be 5 star hotel in the past but now needs renovation.

Nice looking hotel. Room was big. Breakfast at the roof with nice view

Stayed in December 2022

Everything

Nothing

Stayed in May 2024

the bathroom facilities in rooms and spa need replacement. it’s a pity such big hotel with premium location is so outdated. Chinese food is very mediocre which is surprising.

location, more or less affordable price. housekeeping and room service operated quite fast.

Stayed in February 2024

Needs renovation

Elevators

Stayed in January 2024

затрак

Stayed in September 2023

Bed is very hard. Staff not really helpful and dont speak english well. Facilities were poor and the hotel was very old including the rooms. Need a refurbishment.

Location is good.

Stayed in October 2023