NO WIFI in the rooms, NO WIFI by the pool. After many complaints, I got the favor to get access to the reception WIFI… The rooms are outdated. Need to pay for a day fee for the safe which is too small by the way.

The property is clean with wide spaces. Management is effective and reactive.

Stayed in May 2024

The staff was extremely nice and helpful. The hotel is huge with a nice pool.

Stayed in April 2024

The property needs to provide more accessible walk in bathrooms and raise up toilet seats with guests with disabilities.

The property was great

Stayed in May 2024

terrible customer service. they hang up on me 4x, when I asked to see if they have my bank card that I left in the room. when I complained about them hanging up they start speaking passive aggressive. in the beginning they just kept transferring me around. I speak French and English and a bit of Arabic so language might of been an issue but no reason to transfer me 5x

good location

Stayed in May 2024

The WiFi was really bad - very poor to no network available in the rooms. There was no tea making facilities or tissues in the rooms. Was more like 3* hotel rooms and facilities . We had asked for rooms with twin beds which they had agreed to - however we did not all get.

The location was very good and staff were really friendly and helpful especially Azeeza and Aisha in the kitchen and Ali in the restaurant. The rooms were basic but clean. The food choice was great especially as we had booked all inclusive. Lot of taxis outside.

Stayed in May 2024

Old-fashioned style of the hotel. Some renovation is needed.

Location.

Stayed in May 2024

Hotel was very big, room was very far from reception , 5 minute walk

Stuff and location was good

Stayed in May 2024

Wi-Fi not working. Entertainment was good but repetitive in the bar.

Location, space and very clean. Great staff

Stayed in May 2024

Facilities are a bit outdated. Bath tub was clogged partially. Air conditioning was not very good.

Convenient location Good breakfast. Helpful staff.

Stayed in May 2024

The facility has to be renovated

The location

Stayed in May 2024

Additional extra costs No iron meant paying $2 per item to be ironed by staff. Had to pay a pool deposit and was given a single post it note as a placeholder which was lost after being thrown away during rook cleaning (maybe my fault for not securing) but they should have kept a better note at reception. Was stopped bringing food in the hotel even during hours where all restaurants within the hotel were closed. Wasn't initially given a balcony room (paid for) meaning I spent around an hour moving Within the hotel to a suitable room. Late night Hotel entertainment at the cocktail bar was a little "aged" but depends on what you're into...

Breakfast was great. Lost of variety and super tasty Good facilities, pool was big and had a great feel to it with the pool side bar etc Restaurants within the hotel had great options and the staff were very hospitable Rooms cleaned well everyday and were spotless. Rooms were very big too with modern and good sized bathrooms

Stayed in April 2024

Air-conditioning WiFi in places in the room Flush was not working properly

Location is very good

Stayed in April 2024

Good location, comfort bed and nice staff

Stayed in April 2024

There were 40 steps each way from the room to the pool/restuarant level with no lifts. The buffet restuarant choice seemed limited with only one evening in seven when one piece of cheese was offered. The price of the buffet was high at Euro 25 pp and also a small glass of wine Euro 5 a half bottle of wine Euro 10 to 18. So a buffet meal for two Euro 68. The hotel looked a bit tired in places and the wifi was unreliable. Booking.Com offered a taxi but didn't deliver so we asked the hotel to use their shuttle instead the hotel organised a taxi which cost us Euro 30 each way which seems expensive.

The pool was heated which was very welcome because it meant we could swim everyday. The day time air temperature was about 26c, overnight a chilly 20c, but it was April so quite good really. Always blue skies. The room was good the balcony was small but we had a sea view which was excellent. The bed was made and the towels changed each day. The "entertainers" Fab and Toto were very good and attentive. The entertainment in the bar was mainly a very good singer but also some simple but entertaining shows.

Stayed in April 2024

It was a little tired but the staff were excellent

It had a very good swimming pool.

Stayed in April 2024

Excellent Customer Service

Stayed in April 2024

Cleanliness upon arrival and a little dated.

Location, great proximity to the beach and restaurants and now far from many of the attractions in the city.

Stayed in April 2024

Lack of wifi in bedrooms and most of the hotel apart from reception and the pool. No tea or coffee making facilities in the bedrooms.

Lovely beach property with friendly staff. From reception to cleaning staff to ground staff, everyone was friendly and helpful. I loved the activities like yoga and aqua fit. Jaguar in particular was excellent. Very friendly and warm to everyone young and old. Very close to 4 fabulous restaurants if you’re not all inclusive. Breakfast is included in your stay and was delicious and fresh and tasty. Clean beds. Great showers.

Stayed in April 2024

Dated property and some of the bar staff kept asking quiet openenly for "service".

Old but comforable. Fridge in room and good shower. Lots of storage and beds where large

Stayed in April 2024

An increased variety of vegetarian options at the hotel's restaurants would have made the stay perfect!

The staff were amazing, activities were really fun and the hotel has a perfect location with the beach right there and loads of restaurants around!

Stayed in April 2024

Some of the decor needs updating

Food, staff attentiveness by the pool and at reception. Location to the beach

Stayed in April 2024

Not working fridge , air-conditioning no chairs to sit on the taras, cockroaches

Location

Stayed in April 2024

Receptionist could not print boarding pass as unable to change printer setting on computer which created stress over 24 hours before leaving. No coffee or tea making in room. Very limited tv only 3 channels including news.

Pool and Animation Crew were great. Food excellent and pool bar staff very attentive.

Stayed in April 2024

Cleaning wasn't good enough, quite bad honestly. I should have complained, but we got to the hotel more than 2 h 30 min late, and with my daughter not feeling well, so I let it go. The room was very dated and didn't look at all as the ones at the Booking website. I don't know who is to blame about that. The toiletries they gave us were always just for one person, although we were two people, so we ended up asking for more and vat the end buying shampoo.

I loved the location and direct access to the beach, the nice and friendly staff that always go beyond your expectations, helping you in every possible way. The gorgeous architecture of the main building. The variety of restaurants and bars within the hotel. Comfortable beds and quiet.

Stayed in April 2024