Jose Maria Morelos sin numero Fraccionamiento Bugambilia, 51900 Ixtapan de la Sal, Mexico
#7 of 14 hotels in Ixtapan de la Sal
Guests' ChoiceBased on 75 hotel reviews
8.1Cleanliness
8.3
Comfort
8.4
Location
8.8
Facilities
7.8
Staff
8.4
Value for money
7.3
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Showing 1 – 25
Reviewed: 26 May 2024
Felipe
MexicoNeeds a lot of PIP works (property improvement plan). More cleaning, a cockroach appeared at our room.
Location
Stayed in May 2024
Reviewed: 18 December 2023
Juan
MexicoThe building is old and it could have a better clean up and maintenance
Quick check in and confortable room and space. Perfecto place to rest.
Stayed in December 2023
Reviewed: 25 September 2023
Gustavo
United StatesAwful restaurant. Loud music.
Ample. Very nice staff.
Stayed in September 2023
Reviewed: 17 August 2023
Monica
MexicoToo many kids screaming. Huge hotel.
Very nice staff.
Stayed in August 2023
Reviewed: 3 August 2023
Jenny
United StatesThe installations are a bit run down.
Pool, kids activities and cleanliness
Stayed in July 2023
Reviewed: 19 July 2023
Marbella
United StatesWhen I checked in I was told by the front staff my reservation wasn’t paid for but it was previously paid and it was a hassle to have to wait even longer to get a room.
Stayed in July 2023
Reviewed: 6 June 2023
Tania
United StatesNothing
Reataurant, lobby coffee
Stayed in May 2023
Reviewed: 29 April 2023
Joseph
United StatesAs a vegetarian, the food was mediocre.. Sometimes, finding a quiet place to sit became a bit of a struggle. The towels were a little more scratchy than I am accustomed to.
We attended a destination wedding and the facility was exactly what was needed. The very interesting layout of the premises and the views from any room were phenomenal, The staff was always helpful and friendly. Our room was HUGE!
Stayed in March 2023
Reviewed: 20 April 2023
Miguel
MexicoOk
Restaurante
Stayed in April 2023
Reviewed: 17 April 2023
Ana
MexicoThe entire hotel, except for the newly refurbished lobby, feels very outdated. It is in desperate need of some attention, new coat of paint, the pool needs work (lots of missing tiles which can cut your feet!) and the restaurant also needs renovation. Overall it was ok but I wouldn't pay the same price to stay at this hotel again.
The staff were nice, the rooms were spacious and clean. The breakfast buffet was quite good.
Stayed in April 2023
Reviewed: 27 December 2022
Luz
MexicoStill working on the maintenance after the pandemia. It has beautiful gardens and lots of outdoor areas worthed to help them restore them.
The staff is really kind and tries to make you feel speciall. Love the way they have to salute you, with their hand in the heart. A nice place for families, speacilly with children.
Stayed in December 2022
Reviewed: 26 November 2022
Fred
United Statesindoor pool needs maintenance and towels should be right there, not 3 floor down by the outdoor pool Buffet is expensive, we (6) went to eat outside in Downtown and it was excellent and half price!!
very nice Hotel
Stayed in November 2022
Reviewed: 27 September 2022
Moritz
GermanyPool area was not so clean and in generals the pool water was turbid and did not smell nice in the inside pool.
Really nice and big room, with a big bathroom and a really nice shower. Many different pools to swim in. Very friendly and helpful staff. Tasty included breakfast (but we had to remember them, that it should be included as written at the booking side).
Stayed in September 2022
Reviewed: 15 September 2022
Alexander
Mexicolovely gardens and bar area
Stayed in September 2022
Reviewed: 14 August 2022
Takayuki
JapanSome of the areas need to be updated
The amenities, the facilities the hotel has, the friendly staff and the great fun nights at el pueblito for kids
Stayed in August 2022
Reviewed: 30 July 2022
Ana
MexicoNoisy hotel, if you are looking for a relax time probably this hotel is not going to be the best option.
The hotel gardens are amazing, with a wonderful view, and the facilities really good.
Stayed in July 2022
Reviewed: 15 June 2022
Lcosio
United KingdomFood was not very tasty and a bit overpriced
Beautiful hotel and rooms are very confortable
Stayed in May 2022
Reviewed: 13 May 2022
Jctrvl
MexicoTerrible buffet Pool facilites
Rooms Good bakery and deserts Location
Stayed in April 2022
Reviewed: 21 April 2022
Mike
United StatesStaff at the front desk was very slow. The electrionic keys were horrible and since the hotel is very spreed out and on many levels discovering the keys didn't work became frustrating. The hotel is in Mexico but the restaurant prices were from Los Angeles. As such I was amazed at how many people ate at the restaurants/buffets. We ate at the breakfast buffet and the food was so-so. For the same price as one at the buffet the next day I fed a family of 3 at local restaurant with better food.
Facilities were very good, generally. I was comfortable and felt safe.
Stayed in April 2022
Reviewed: 11 April 2022
Ludivina
MexicoThe facility needs some renovation at rooms. They look old
The location is great
Stayed in April 2022
Reviewed: 14 December 2021
Leticia
MexicoThere are looking distances from one place to another. Can get confusing.
The facilities were very comfortable. The food was good as well.
Stayed in November 2021
Reviewed: 11 October 2021
Salvador
MexicoThe facilities need major maintenance
Overall staff attitude is great.
Stayed in October 2021
Reviewed: 13 August 2021
Anthony
IsraelA bit overpriced for what it offers
Lobby space, facilities, restaurant.
Stayed in July 2021
Reviewed: 28 June 2021
Mercedes
MexicoThe climate was extreme. There was a tropical storm.
I think that was so good.
Stayed in June 2021
Showing 1 – 25
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