It is a bit further from the center of town than we realized. You can walk it but it takes a full half hour. But there are taxis. And kind of nice to be a little more secluded.

Beautiful property, wonderful place to relax. Beautiful courtyards and pool. Huge, spacious room and luxe bathroom. Truly first-rate!

Stayed in April 2024

The location is a bit out of the centre but it’s a quick and cheap uber ride.

The property is very smart, with comfortable rooms, excellent facilities and lots of places to relax

Stayed in February 2024

Atmosphere, friendly workers, large comfortable room/ bathroom.

Stayed in November 2023

Beautiful hotel, great staff, super room

Stayed in August 2023

The twin room is not worth the price

The king bed suite is perfect, but twin beds suite is so so… If you come as couple this is the best experience in Guanajuato

Stayed in October 2023

Air conditioning in room was somewhat noisy.

Stayed in July 2023

noisey floor boards but nothing to worry about just being picky

everything was top notch and 5 stars i will come back 100%

Stayed in April 2023

th views is exceptional

staff was really good

Stayed in February 2023

Everything 10/10

Stayed in April 2023

it was far from the centro and no view

beautiful rooms and grounds and service was excellent.

Stayed in March 2023

As I mentioned 10/10, but the lady which was working the reception on late shifts 17. + 18.02., should definitely work on her attitude. This could really destroy the great vibe the hotel has, for some guests. On 17.02. when she was receiving us, she did not give us a warm welcome, she was snappy and going super fast through her check-in list. On 18.02. we returned to the hotel in the evening, after doping the room key at the reception in the morning. She told us that the key is not there and we must have lost it. She made us check our bag again, despite us being sure that we droppend it before leaving. They gave us a spare key and found the original key later at reception. This can happen, but the last thing should be to blame the guest first hand. The rest of the staff was great and welcoming. For us this didn't kill our experience, this is why I still give full rating, but for others it could and that's so sad when everything besides that is so beautiful!

What a great hotel, it exceeded our expectations! Looks even better in real life than in the pictures! Awesome facilities and super well maintained, great and big SPA area! Beautiful gardens. The Hotel is quite big but doesn't feel as big, because it is widely spread. We will definitely come back! Walking distance to the center is about 10 - 15 minutes, they have free valet parking which worked out great! The staff was great besides one lady.

Stayed in February 2023

Nothing

Amazing hotel, very clean and comfortable.

Stayed in February 2023

Nothing

Everything was perfect. Friendly staff, beautiful facilities and great service

Stayed in January 2023

nothing

This hotel took our breath away it was top quality from the front door to our room, the staff were brilliant and the spar was a great relief after a long day walking around this amazing city.

Stayed in January 2023

The room lacked rugs, and the couch was very low, so it wasn't a comfy, cozy place to hang out. The shower was kind of terrible--lots of water pressure, but it was weirdly a wide spray, which made it uncomfortable and hard to rinse shampoo from my hair. And there is some kind of dog kennel or something nearby, and dogs bark around the clock. Definitely bring ear plugs!! Also, just FYI, the water in sinks / showers is not filtered.

Even though this is a bit of a hike from the historic center of town, we loved how peaceful it was compared to the chaotic city! The property is really a beautiful oasis. Staff was really nice and helpful. We loved the heated outdoor pool, as well as the thermal pool / spa inside. The bed was comfy and the sheets were soft. And we really appreciated that there was an on-site restaurant, though it's very expensive! (There are some great places to eat very close to the hotel, which are a better alternative.)

Stayed in January 2023

nothing

quiet and beautifull hotel. Very nice and relaxing spa area and pool

Stayed in September 2022

beautiful facilities. excellent rooms. all very high quality.

Stayed in July 2022

The internet service was very poor. They need to improve the wifi connectivity. They also need to upgrade the Televisions. The TVs were very small in size!

Excellent location and great service! We loved the property! Breakfast was very good too.

Stayed in July 2022

We loved this hotel so much and we will come back and enjoy the amenities that this gem has to offer. The hotel is around a 25 minute walk from downtown. It is very quiet and calm. The restaurant Teresita is delicious and the servers are friendly and professional. The bed was so comfortable, the shower was amazing, and the room was very clean. This hotel has little details that make you feel appreciated and at home. We would stay here just to enjoy the spa, indoor and outdoor swimming pool. It even has a movie theater. We absolutely recommend this clean, calm, and beautiful hotel.

Stayed in July 2022

not much really. I guess the furniture in the rooms was no too my taste but I’m picking at straws.

an excellent little hotel. hard not to like. staff, facilities…tranquil location 15 min walk out of the busy noisy centre is a plus.

Stayed in May 2022

Gym could use a little work.

The property was exceptional. Well kept, beautiful. Staff did an amazing job.

Stayed in April 2022

nothing- it’s a little far from the centre of town- but for us the walk was enjoyable

The hotel is absolutely beautiful and very peaceful. Lovely views and very professional and nice staff.

Stayed in March 2022

The view from our room overlooking the pool was amazing. The beds, bath tub and staff exceptional and well beyond our expectations.

Stayed in April 2022

We had trouble with the internet. It was very spotty. We requested to use the hot tub but realized that we needed to give much longer notice than 1 hour because it was not really hot.

This hotel is beautiful! The rooms are large, clean and quiet. The food and staff were excellent. The property is exceptional. The sauna and pool were awesome!

Stayed in February 2022