The maintenance should’ve fixed the shower in a more timely matter. Other than that I had no complaints.

The entire property was beautiful and exactly what I was expecting for my short vacation. It had a private beach and I felt very secure with round the clock security. The room was beautiful and clean however on my last day there was a problem with the plumbing so the shower wouldn’t fully turn off and the bathroom in general had an awful smell. I was out of the room so I didn’t have to deal with it too much but the cleaning lady said she would let maintenance know but by the time I returned it was still not resolved. Not a big deal because it was my last night but still inconvenient whenever I had to use the bathroom/brush teeth etc. the restaurant staff was lovely and the pools were amazing and relaxing. Overall I thoroughly enjoyed my stay!

Stayed in April 2024

Rooms need a little update, but clean.

Grounds well maintained, security, all the pools and location.

Stayed in May 2024

Pillows

Very well mantained

Stayed in April 2024

room was not as shown in pictures. as upgraded room from studio

the ground s an locatoon

Stayed in April 2024

Beautiful grounds and loved our lanai. Super close to beach. Would stay here again.

Stayed in February 2024

Good location , beautiful place.

Stayed in March 2024

Our room was small, but that was my fault. Next time I will book a bigger room.

The property is absolutely stunning.

Stayed in March 2024

Are pull out couch bed kept falling down

The location is great close to everything we do. Super nice staff relaxing

Stayed in March 2024

Nothing

Beach and pool were excellent. Location perfect. Grounds beautiful. Helpful and welcoming staff. A great place.

Stayed in February 2024

I don't think there is anything in particular that I did not like. It was an excellent place.

Beautiful green property, lots of pools, staff was friendly and helpful. The restaurant was excellent as well. Internet was good enough, although occasionally unstable.

Stayed in February 2024

Nothing.

Beachfront, lovely gardens. Had a nice ocean view. Swimming pools are great. On-site resto has nice food and drinks. Room was comfortable. Big king bed, AC, fan etc. Fridge and coffee maker. Nice balcony. Easy ride to town by bus close by.

Stayed in January 2024

Patio doors don’t lock from the outside. A minor inconvenience but walking around the entire building coming from the pool or beach was a minor inconvenience. First world problems, I know. Also the patios are not private. Our patio mates were great but we felt a little self conscious . Over all still a wonderful vacation.

Great location. Walking distance to grocery, convenience store, local restaurants. Bus stop directly across the street for cheap ride to Zona Romantica. On one side of the building the trees are filled with iguanas and turtles. The garden is so beautiful and lush, felt very well maintained. Staff came promptly to help with the safe and wifi connections.

Stayed in January 2024

Wish there were more restaurants

Super clean and comfortable

Stayed in January 2024

i just wish the description of rooms can be done better. we booked an apartment for 5, which comes with ocean view as a part of it. the one we had was on the ground floor, tugged inside, with a puny sight of ocean between buildings in front of us, in distance. at least that's not my idea of ocean view. it's a big compound with many buildings, a map indicating the locations of rooms will definitely help. if you want that "ocean front" ocean view or "overlooking the ocean" one, you need to ask many questions before you book.

located in the hotel zone, the beach by the hotel is not as busy, which is great for us a shopping mall across the street from the hotel with all the necessities nice hotel grounds with several pools and a restaurant, kids can get noisy late in the afternoon

Stayed in January 2024

We have been coming to Los Tules for 8 years now. We love the green space, quiet vibes, near in location and access to everything. We plan to keep coming back!

Stayed in December 2023

The property could use some upgrades

The grounds were exceptional

Stayed in November 2023

A little far from romántica zone but hotel could call a cab for you to bring you there.

Multiple pools and our villa was beachfront. Large 3 bedroom villas. Came with filtered drinking water jugs in kitchen, which was awesome for refilling waters before leaving for the day. Beach isn’t crowded. Has a decent restaurant on property that was a nice place to have a peaceful breakfast with the kids.

Stayed in November 2023

Restaurant was a little pricy, market onsite was limited, but there was a large supermarket across the road.

Apartment was great, clean and plenty big for all of us. Location was lovely. Quiet but also an easy uber to everything. Pools were all super kids friendly

Stayed in August 2023

Ocean view and the beach

Stayed in July 2023

The property is old which I usually don’t mind but it needs lots of work and maintenance. The steps to our building was missing one that we had to jump over to next step each time we go in and out of the building after few days they put blocks instead of the missing step. The hand rail to hold while stepping up and down was broken. There were lots if digging around the property which looks like they are changing the pipes but all left open also some holes here and there covered with wood boards so these really affect the property shape. The beach is full with stones that was hard to walk on it without shoes. Also the waves were always strong and hard to swim in it. There were lots of mosquitoes once we open the room door they get in , we had to use Raid .

This hotel consists of several buildings each with 3 floors ( no elevator for upper ones. We had a studio good size for two people. The room has a comfortable king bed , closet with safe and iron with board but no hair dryer. There is sitting area and kitchen that has fridge, stove, toaster, microwave, coffee maker with filter, blender , lots of pans, plates , cups and utensils. The property is big and nice but needs lots of work snd maintenance . There are 6 swimming pools and 3 entrances to the beach .The location of the hotel is close to everything . There is plaza caracol across the street where you can find restaurants and soriana grocery shop. Also bus stop to go to the marina or to the centre of the city. The staff were friendly and helpfull.

Stayed in June 2023

everything is so far and the restaurant is super small

big rooms and close to the beach

Stayed in June 2023

Nothing

all

Stayed in May 2023

I was not told we have a breakfast

Stayed in May 2023

the dryer in our room didn’t work, which was disappointing. instructions for the in-room safe could have been better, it took us multiple tries to figure it out. would really have liked some umbrellas around the pools for shade. would have benefited from some info on how to find things in the area around the property.

the grounds are stunning and the property is very peaceful. lots of privacy. very much appreciated having a one bedroom apartment with a kitchen.

Stayed in April 2023