361 Calle San Francisco , Old San Juan, 00957 San Juan, Puerto Rico
Based on 52 apartment reviews
9.1Cleanliness
9.4
Comfort
9.3
Location
9.7
Facilities
9.4
Staff
9.5
Value for money
9.2
Free WiFi
10.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 24 May 2024
Sonia
United StatesNo complaints for us. We applied mosquito repellent on at night. Just to be safe because balcony doors are open. Noises at night is expected due to location. Sunday night was the most quiet night
Breakfast was local on same street. Get my local coffee for less than $3 Room very clean and bed comfortable. The hostess was great.
Stayed in May 2024
Reviewed: 30 April 2024
Kate
United StatesBeautiful and very fun, unique place with lovely balcony in the city. Such a cool place- we loved all the little touches! The decor was so pretty and wish we would have had longer here. Would stay here again.
Stayed in April 2024
Reviewed: 28 April 2024
Luanne
United StatesMultiple codes to get in.
Location was excellent for getting around old San Juan, and prime pick up location next to plaza de colon for tour pick ups!
Stayed in April 2024
Reviewed: 8 April 2024
Aja
United StatesThe elevator was a little scary but it did the job
Everything was neat and clean. Great location!
Stayed in April 2024
Reviewed: 3 April 2024
Kerry
United StatesBathroom shower and bathroom wall opening to the stairwell. That was awkward. Street noise - bothered some of us- otherwise did not mind the festive city vibe.
Location was perfect! La O restaurant next door was excellent- great bar too. Apartment was comfortable and clean.
Stayed in March 2024
Reviewed: 16 March 2024
Angela
United StatesWe loved everything! Location is central to walk everywhere! Property is historic and beautiful! People are so nice!
This is just a great place to stay! We stayed in The Crystal Apartment! Beautiful crystal everywhere! So pretty! And not only a balcony, but 3 balconies! Overlooking the beautiful street where something is happening all the time! A nice grocery store and a nightclub below! Lots of fun on the weekend! Music, food, just a great city! And the owners- phenomenal! Great family who just made us feel right at home! We loved everything about Old San Juan and her amazing inhabitants!
Stayed in March 2024
Reviewed: 13 December 2023
Laverne
United StatesThe size of our room was huge. Liked the separate shower room from toilet room. The kitchen was big and clean.
Stayed in December 2023
Reviewed: 6 November 2023
Blackwell
United StatesIt did not have TVs in bedrooms. But not a deal breaker because we had cell phones with Wi-Fi given to guess.
Location and in the middle of everything.
Stayed in November 2023
Reviewed: 24 October 2023
Albert
United StatesIf you have balcony suite, it can be a little noisy friday and sat nights. Other nights are fine.
Excellent location and facility. Every thing you need.
Stayed in October 2023
Reviewed: 30 September 2023
Hunter
United StatesThe apartment is charming, and location is perfect for exploring Old San Juan.
Stayed in September 2023
Reviewed: 27 July 2023
Louis
United Statesenglish speaking staff very helpful always answer phone, felt comfortable
Stayed in July 2023
Reviewed: 25 July 2023
Grace
United StatesNice host
The apt was clean and convenient to everywhere
Stayed in July 2023
Reviewed: 7 July 2023
Iris
United StatesLocation was excellent and the views of Old San Juan were great.
Stayed in July 2023
Reviewed: 11 June 2023
Harald
US Virgin IslandsThere was nothing NOT to like about this place.
The property is located right in Old San Juan...can't get any closer to great restaurants and bars - all in walking distance. After a disappointing 3 day stay at one of the larger $$ hotels it was a pleasure to find this hidden gem in the heart of the old city. The charm of staying in an older building right on Francisco Street was even enhanced by the sheer size of the accommodations - Three balconies overlooking the street were allowing great photo opportunities at different times of the day/night. Super clean and the host was great to communicate with and also accommodated our early check in request with no problem. This place is real!! No false pretense and you find everything just as promised and advertised. We need to return to San Juan in a couple of weeks and look forward to staying at the Crystal Apartment again. Living on St. Thomas - I definitely will recommend this place to friends who are looking for a nice place to stay on their next San Juan visit or weekend getaway!
Stayed in June 2023
Reviewed: 5 June 2023
Anna
United StatesGreat place! Within walking distance of everything in Old San Juan. Next to some great restaurants that served vegan and gluten free food too. Loved the balcony.
Stayed in May 2023
Reviewed: 2 June 2023
Andrew
United StatesVery accommodating staff, very clean room.
Stayed in May 2023
Reviewed: 30 April 2023
Nelson
United StatesMaybe a little loud because we were on the main strip but that was OK
Historical,
Stayed in April 2023
Reviewed: 30 April 2023
Fiona
GibraltarNothing
Right in the heart of Old San Juan. Nearby parking: Las Puntillas. Have breakfast at La Mallorca and supper at Jibarito. Both a few minutes away walking.
Stayed in April 2023
Reviewed: 15 April 2023
Nitzary
Puerto RicoI like the location, close to everything.
Stayed in March 2023
Reviewed: 19 March 2023
Gerardo
United StatesA little street noise at night, but hey it’s Puerto Rico during spring break! Enjoy the atmosphere!
Location was excellent. Very clean and comfortable. Host was responsive via messages. would definitely stay again.
Stayed in March 2023
Reviewed: 19 February 2023
Mary
United StatesIt was noisy at night. There was a lot of street noise and from nearby bars.
Outstanding location just a few steps from the Plaza and close to everything. It was nice to find a place with an elevator.
Stayed in February 2023
Reviewed: 10 February 2023
Marie
United Statesno coffee at least for the first morning
location
Stayed in February 2023
Reviewed: 6 February 2023
Alicia
United StatesThe location was great right in the center, balconies were a great feature.
Stayed in February 2023
Reviewed: 10 October 2022
Rosangela
United StatesThe only thing I dislike was the people in the streets were so loud on a normal Saturday night till 3am. I can’t imagine what it can be during a festive weekend, you would have to be awake in a party till 3 for you to be so tired that you could pass out
Property is great, near the parkings and has a pharmacy/market right next to the building which is great for last minute errands if staying for the night
Stayed in October 2022
Reviewed: 10 September 2022
Maria
United StatesThe apartment and the facilities are excellent, good control and security . The only think is located near a bar for young people and is noisy. Its safe its only noisy you have to adapt for sleep.
Stayed in September 2022
Showing 1 – 25
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content