Rua Hintze Ribeiro, 61-77, 9500-049 Ponta Delgada, Portugal
#33 of 52 hotels in Ponta Delgada
Guests' ChoiceBased on 405 hotel reviews
8.5Cleanliness
9.0
Comfort
8.7
Location
9.5
Facilities
8.5
Staff
9.4
Value for money
8.8
Free WiFi
8.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 3 June 2024
Tsai
TaiwanGreat location. Within walking distance of everything. Staff are nice. Could use more variety for the breakfast.
Stayed in May 2024
Reviewed: 2 June 2024
Oliver
GermanyThe staff at reception could be more welcoming and willing to help. We booked a table at the restaurant for the evening through their website, but unfortunately nobody checks those messages. The receptionist had us know this matter-of-factly, quickly checked the bookings and told us they were fully booked. No further attempt was made to check if there was something else she could do for us. I did that myself and at the restaurant they were able to come up with a solution. We also encountered other guests struggling to get information. The furniture in the room looks a bit dated. A fridge would have been appreciated.
Very central location in downtown Ponta Delgada. The room was spacious enough and quite comfortable, albeit warm. Breakfast was not exceptional, but absolutely fine for what we needed. The restaurant was great for dinner, tasty food and very fair prices. The staff were very friendly and helpful! We can highly recommend having dinner there. The hotel is a nice, affordable accommodation option in central Ponta Delgada for a short stay, e.g. to catch a flight the next day, but certainly wouldn’t be our choice for a prolonged stay in São Miguel.
Stayed in June 2024
Reviewed: 2 June 2024
Jodi
United StatesGreat location and even the sounds from the street were less than I expected. It is a basic hotel but was clean and comfortable
Stayed in May 2024
Reviewed: 30 May 2024
Willer
United StatesThey had gluten-free option available for breakfast.
Stayed in May 2024
Reviewed: 28 May 2024
Michelle
CanadaIt could be noisy
The location is central and within walking distance to almost everything!
Stayed in May 2024
Reviewed: 27 May 2024
Michael
United StatesParking is not onsite, we had to walk a few blocks with our bags. Beds were exceedingly firm for us.
Staff was very helpful and courteous. Check in was quick. Hotel location allows easy walking access to many areas along the port/harbour areas. Several good restaurants to choose from.
Stayed in May 2024
Reviewed: 24 May 2024
Stephanie
CanadaThe room had a bit of a musty smell, and I figured out the hard way that you had to really pull the room door hard to get it to close properly behind you.
Great location, nice modern rooms, friendly staff, delicious breakfast (and restaurant for dinner), they even packed a to-go breakfast bag for my early departure flight. Good AC, comfortable bed.
Stayed in May 2024
Reviewed: 20 May 2024
Evgenii
PortugalIt can be less smelly after cleaning, smell of detergent :)
Location in the center, great. Very clean. Good breakfast . Amazing service and hotel people. Hotel provided an early check-in.
Stayed in May 2024
Reviewed: 19 May 2024
Ned
United StatesBreakfast was borderline exceptional. Possible qualification are the scrambled eggs; this could be changed to omelets or fried eggs once in a while.
Stayed in May 2024
Reviewed: 19 May 2024
Anna
CanadaEven though overall room and the whole facility seemed very clean I had a concern with the sheets. There were two beds in my room and I was planning to sleep on one, but it wasn’t unpleasantly surprised to unfold and see that the sheets were stained and there were black hairs under the blanket. Second bed was ok so I slept on it. The walls are very thin. I could hear person snoring in the neighbour room at night. Not a deal breaker for me but good to be aware of for some sensitive sleepers
Great location Very polite and welcoming receptionists Room is spacious enough Amazing breakfast, and having breakfast in the hotel was very convenient if you are leaving early for a hike as all the coffee shops around are closed until 9 am Have elevator so you don’t need to carry your luggage upstairs
Stayed in May 2024
Reviewed: 19 May 2024
Joanne
United StatesAttentive staff, and excellent breakfast, big rooms.
Stayed in May 2024
Reviewed: 10 May 2024
Andrzej
United KingdomIt was quite tricky to get to/find power socket to charge the phone
Reception is open 24 hours which is really handy if you are arriving late or have a delay. I was leaving before breakfast serving time but I was still allowed to come in earlier which was very nice!
Stayed in May 2024
Reviewed: 5 May 2024
Suzanna
PortugalNothing
Very solid, authentic, spacious room, old fashioned sturdy comfortable beds, super restaurant, staff remember how you like your morning coffee and make it before you ask, impeccable service, calm and efficient, and non fancy great quality dinners. Reception super helpful with all types of requests and questions. Great location in old center. Loved it, reluctant to recommand because I do not want it fully booked when I want to go again!
Stayed in May 2024
Reviewed: 3 May 2024
Antoaneta
BulgariaWe felt very comfortable at Alcides hotel. Nothing to complain about.
Excellent location in the centre of Ponta Delgada near restaurants. The staff was helpful and polite. The lady at the reception informed us about free parkings near the hotel, around 5-7 min of walking. The breakfast was really good, with tasty local food like fresh cheese, bread and options to make yourself a fresh orange juice.
Stayed in April 2024
Reviewed: 28 April 2024
Chelsea
United StatesNothing!
Amazing location, delicious restaurant in the hotel, super helpful and sweet staff and the room was so clean and had all we needed. And the breakfast was delicious! Will recommend to anyone staying in Punta Delgada and will stay here when I’m back. So glad to have found this place!
Stayed in April 2024
Reviewed: 28 April 2024
Angelica
CanadaVery clean Good sized room Very quiet Good location
Stayed in April 2024
Reviewed: 28 April 2024
Edgar
PortugalNada a comentar
Os quartos e o restaurante e a simpatia do staff!
Stayed in April 2024
Reviewed: 17 April 2024
Kevin
United KingdomNo working air conditioning
Close to everything
Stayed in April 2024
Reviewed: 17 April 2024
Anthony
United KingdomDinner in the restaurant was excellent for our first evening. After that, there were problems of items on the menu shown outside, on the street, turned out not to be on the menu displayed in the hotel lobby for that day. The second time we had dinner there it turned out there were two of the items we wanted had run out. There may be problems with the chef, because the waiting staff were very efficient and attentive.
Everything except as below. Catarina on Reception was outstandingly helpful and patient throughout our stay.
Stayed in April 2024
Reviewed: 14 April 2024
Monica
SwitzerlandJust the strange noise from the corridor.
The room was nice but there was a noise in the corridor I couldn't pinpoint. Maybe it was the elevator or the heating, I don't know. Breakfast was very good. They even served fresh orange juice. The location is ideal being right in the center of the historical part of Ponta Delgada. To the hotel belongs also a quite well know restaurant. I didn't have time to eat there so I can't tell anything about the food.
Stayed in April 2024
Reviewed: 3 April 2024
Larisa
IsraelComfortable rooms,clean.
Very clean.big room,excellent facility. Good breakfast
Stayed in April 2024
Reviewed: 1 April 2024
Iker
SpainVery well located and comfortable hotel.
Stayed in March 2024
Reviewed: 31 March 2024
Beverley
CanadaNothing...it was all good.
The location was perfect and within walking distance to the main city gate, all the shops, cafes and the water. You are right in the centre of it all. The staff were wonderful, especially the lady making sure the breakfast was up and running and well stocked. Always smiling and very pleasant. A real joy. The young girls at the front desk were lovely, especially the one with long wavy dark hair. She was smiling and very helpful. The cleaning staff were also lovely.
Stayed in March 2024
Reviewed: 27 March 2024
Garry
CanadaNothing
The location was great, the staff were friendly and very helpful, the room was spacious, comfortable and clean.
Stayed in March 2024
Rab, Croatia
Aveiro, Portugal
Neo Klima, Greece
Imerovigli, Greece
Rovinj, Croatia
Bath, USA
Wilsonville, USA
Siracusa, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content