Östra Järnvägsgatan 33, Norrmalm, 101 26 Stockholm, Sweden
#93 of 190 hotels in Stockholm
Guests' ChoiceBased on 1379 hotel reviews
8.1Cleanliness
8.5
Comfort
8.6
Location
9.2
Facilities
8.4
Staff
8.9
Value for money
7.9
Free WiFi
8.6
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End of dialog contentReviewed: 3 June 2024
Nicolas-david
FrancePool is not really for swimming but more for relaxing and looking at the city which is great too
Very well located, Clean, practical, great breakfast, very polite and nice staff, pool and sauna available for extra fees
Stayed in May 2024
Reviewed: 2 June 2024
Vladimir
SerbiaSoft pillows
Great location
Stayed in May 2024
Reviewed: 31 May 2024
Germantraveller1
United KingdomVery good breakfast in lovely large setting
Stayed in May 2024
Reviewed: 30 May 2024
Mervyn
United KingdomBeautiful and modern. Great facilities.
Stayed in May 2024
Reviewed: 21 May 2024
Alison
United KingdomBusy breakfast,with limited seating at times
Excellent breakfast
Stayed in May 2024
Reviewed: 20 May 2024
Michele
PolandChildren can only stay in the pool for 3 hours from 9 am?!!! The pool itself was very interesting, i mean on the roof with spectacular view. Unfortunately, due to these strange rules, we did not use the swimming pool, spa or sauna, because we were traveling with children... who goes to the sauna in the morning at 9:00....???
The room with a view of the park was great, clean and well-kept. Bathroom - the fittings are not the most modern, but the cosmetics are amazing. The breakfast was rather standard, like in a 4* hotel, but there is one thing worth noting - a large selection of muesli, grains, etc. The coffee is not very good, but if you ask for an espresso at the bar, it was ok.
Stayed in May 2024
Reviewed: 20 May 2024
Barbara
AustraliaRoom a little larger with more storage and comfy chairs.
Breakfafst excellent. Staff very helpful and willing to please. Hotel well placed.
Stayed in May 2024
Reviewed: 17 May 2024
Gurdeep
IndiaLocation was perfect. View from Deluxe room was very nice facing the a huge public lawn and street outside. Breakfast menu is ELABORATE and worth it. Very nice staff at the reception too.
Stayed in May 2024
Reviewed: 16 May 2024
Yan
SwedenThe cleaning service in the room was really bad! Unbelievable dirty table we received, unemptied trash can, urine stains on the floor next to the toilet and condition replaced the hand lotion. So many horrible within the room at such 4 stars hotel.
breakfast is wonderful and the staffs are very warm and nice! They are so helpful and very professional with what they do! All of them in reception and concierge service impressed us!
Stayed in May 2024
Reviewed: 14 May 2024
Søren
DenmarkLarge and very nice room
Stayed in May 2024
Reviewed: 14 May 2024
Karen
BelgiumToo expensive to use the pool. Bathroom facilities outdated. A bit too expensive.
Good location, excellent breakfast, very friendly staff, cosy bar in the lobby
Stayed in May 2024
Reviewed: 14 May 2024
Lynn
United KingdomWanted a twin room, and would therefore have been good to be able to separate the beds. Nice to have access to spa included.
Staff were great, friendly and helpful. Breakfast excellent and Barbara’s pleasant.
Stayed in May 2024
Reviewed: 13 May 2024
Paul
United KingdomRoom is too basic. No TV
Location
Stayed in May 2024
Reviewed: 11 May 2024
Po-chu
Hong KongIt’s a bit bizarre for setting the coffee bar near the entrance of the toilet instead of next to the refrigerator. If there are some choices of Asian food like rice and noodles will be great for the Asians like us.
The location is just within a few minutes of walking distance from the train station and most of the sights as well. The room is spacious for 3, clean and comfortable. The breakfast is delicious and sufficient of choices. All the staff are nice and helpful.
Stayed in May 2024
Reviewed: 8 May 2024
Lia
FinlandThere’s nothing that I can think of
The room was nice and the location was very good. Also the breakfast was good. Staff was very nice and understanding.
Stayed in May 2024
Reviewed: 28 April 2024
Catharina
BelgiumGood sized room, well equipped, very clean Modern hotel Excellent location, two steps from Central Station and Arlanda line Very good breakfast
Stayed in April 2024
Reviewed: 28 April 2024
Joan
SpainNothing
All
Stayed in April 2024
Reviewed: 27 April 2024
Emmanuel
Sri LankaThe booking.com booking and payments weren't updated in the hotel system.
The design of the room we stayed in.
Stayed in April 2024
Reviewed: 26 April 2024
Ursula
United KingdomThe breakfast
Stayed in April 2024
Reviewed: 24 April 2024
Linda
SwedenNothing
The room, breakfast
Stayed in March 2024
Reviewed: 21 April 2024
Melissa
United KingdomThere are plenty of lifts but at peak times it can be hard to get in if you're on a middle floor. To access the pool as a hotel guest remains expensive despite the discount, however using it midweek in the winter, we found it beautifully quiet and still spent over 2 hours there so felt we had value for money. I'm surprised there isn't a separate concierge at this hotel - it would be have been helpful for luggage storage/access, guest queries, etc. This would have helped the long queues for reception which are particularly bad at check in/check out times - and meant people were constantly queue jumping/interrupting. It did seem to take an extensive time for anyone to check in and I'm not sure why.
The breakfast is extensive and amazing and really well managed by the team. If you're staying for a few days there are so many options to vary each day. The hotel is really well situated for the main station, or for walking to a number of attractions. Our family room was a fabulous size with tea/coffee making, mini fridge, high quality products, and broadly quiet (aside from slight noise when someone was in the adjacent room). The rooftop outdoor pool is stunning and the spa itself extremely clean with a giant sauce, albeit the outlook from the pool isn't the most attractive. The staff were unfailingly pleasant and welcoming in all areas of the hotel.
Stayed in April 2024
Reviewed: 20 April 2024
Mario
ItalyNothing
Super staff. Super breakfast. Super position
Stayed in April 2024
Reviewed: 18 April 2024
Chayashinee
Sweden-
Breakfast
Stayed in April 2024
Reviewed: 15 April 2024
Darryl
SwedenYour breakfast is still boring. You check all the boxes, which means you have everything, but it's boring. Why not have an egg stand where someone makes eggs anyway you want? So many good examples of that around at other hotels.
Location. It was close to everything I did, and close to the train station.
Stayed in April 2024
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