The location right outside the hotel in not exaclty pleasant. I was thinking about booking a transfer from the airport, but the prices the hotel offered were far beyond any reasonable level.

Our room was very good, had a nice “patial Bosphorus” view. The interiors are lovely, breakfast very good. Everyone at the hotel was very friendly and helpful.

Stayed in April 2024

When we check out they asked us to pay service charge because we booked with booking.com !!!

The Room ,the location and the view are really excellent

Stayed in May 2024

Breakfast could be better. It’s okay but I would expect much more from hotel like this.

Quality of facility is excellent. Room is great.

Stayed in May 2024

Location, friendly very helpful staff, excellent service, comfortable bed and lovely views of the Bosphorus!

Stayed in May 2024

I literally stay only in this hotel for more than 12 years, my favorite hotel in Istanbul

Stayed in March 2024

10 of 10.

Stayed in May 2024

The hotel car hire prices are too high because only fancy cars available. I think it’s counterproductive. If they were reasonable, it was worth hiring for airport pick ups or day uses rather than the yellow taxis!

The view from the property was fabulous. We were in room 336 and the view of the Bosphorus was gorgeous.

Stayed in May 2024

Wasn’t told breakfast was included at check in and thought breakfast wasn’t included as this is what it said on booking.com

Clean, secure, friendly staff, always on hand to help

Stayed in May 2024

Made the reservation for a Bosphoros terrace and in the reception i was informed that i made the choice for the partial terrace bosphoros, i showed that on Booking there is not the option of partial terrace bosphoros only bosphoros terrace. They asked me 190€ per night extra for bosphoros terrace. I asked me to show the reservation print out and they refused, i showed my print out and after they said it was a mistake from booking. In this case it was not because the available rooms were very clear. For the price paid I prefer Ciragan or Four seasons were we have bosphoros sea front. Not to repeat.

As comodidades do hotel muito boas com um muito bom pequeno almoço.

Stayed in April 2024

Nothing

Amazing hotel Room clean and modern. The location is very nice near a lot of attractions The staff is super nice and very helpful I would definitely come back again. Thanks Sudem for the anniversary surprise. And the security Sheriff for the assistance.

Stayed in April 2024

Could have a nice corner for kids club, but it's uncommon in Turkey anyways

Best hotel staff I've met in my life so far. They're so helpful, and my family (and kids) enjoyed their stay. They set up our extra and baby beds for free, with balloons. They even placed baby oil and gel in the toilet for the kids use. The breakfast is wonderful and with varieties. The location is next to Besiktas which is lively and full of life day and night. The hotel is secure with gates and they help us get taxis, negotiate prices and helpful in stroller carrying. Special thanks to guest relations team, including Celine and Jansu*!

Stayed in April 2024

The bar says closes at 1am, I went 12.45am and they said they can’t serve me because they are cleaning up, I asked can you make a drink send to the room they refused, following day I came same time and I was served, so I don’t understand this

The staff and location, room and in bedroom food service is 10/10

Stayed in April 2024

Nothing

Bad

Stayed in April 2024

The washrooms were a little dark and the overall hotel is much smaller than expected. Not many places to lounge indoor and outdoor throughout the day. 1 main tea lounge and a tiny patio that only gets morning sun - great for breakfast! This street of Istanbul is also really full of traffic.

The room was really nice and luxurious. From the bed, to the slippers and robe, and the washrooms. We also had a Bosphorus view which was magical to look out to. The spa and indoor pool were very nice.

Stayed in April 2024

Location, view, breakfast, staff, spa. It is an amazing hotel!

Stayed in February 2024

Everything went very well! The staff was very friendly and arranged a very nice birthday celebration for me. The guest relations manager Karina was very helpful and nice!

Stayed in April 2024

Staff were exceptional

Stayed in April 2024

nothing

Everything was amazing! Perfect location; service and hospitality

Stayed in March 2024

Internet kept logging-off too many times.

Room was absolutely fantastic, with an amazing view over the river. Breakfast was delicious with a huge selection to choose from, and late lunch was vert good. I will definitely be back again!

Stayed in March 2024

I have a excellent stay in shangri la as always. But the different thing is first time I am in Turkey as well . The hotel is very nice,all of staff is very friendly and very helpful. Especially, I would like to thank you to Cansu who is making my stay more comfortable and polite and friendly person. As well as thank you to Ozgen for nice view room.She was very kind.Breakfast was very good.and thanks to Derya, Murat for serving and being nice too.

Stayed in March 2024

On top of wonderful room, facilities and atmosphere, a great balance of service and privacy. Everything was effortless and filled with pleasure. To put it simply: we enjoyed every minute of the relaxing and joyful stay you would expect from top class hotel!

Stayed in March 2024

Beds and toppers require more attention, as they are curved at the head. Pillows also require some improvement. The chefs who cook eggs for breakfast do not maintain consistent quality, and it varies from day to day. The restaurant Shang Palace requires significant attention. The food is incredibly oily, and some dishes lack genuine taste.

The staff is outstanding, being very attentive to customers' needs and always smiling. The bathroom towels are super clean, and the water pressure is excellent. The breakfast is outstanding, featuring excellent quality cheese.

Stayed in March 2024

Minor things

Great room, perfect bed! crew, breakfast..

Stayed in March 2024

I would like to note the good work of the concierge Karin!

Stayed in March 2024