1500 North Sam Houston Parkway East, Houston, TX 77032, United States
#416 of 427 hotels in Houston
Guests' ChoiceBased on 104 hotel reviews
4.5Cleanliness
5.5
Comfort
5.6
Location
6.3
Facilities
5.6
Staff
6.6
Value for money
5.6
Free WiFi
6.2
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End of dialog contentReviewed: 8 November 2023
Darius
United StatesRoom wasn’t cleaned every day hotel had a strange smell, the elevator had a strange smell and the room had ants and roaches
Stayed in November 2023
Reviewed: 13 October 2023
Trista
United StatesWe had roaches in our room, we were supposed to stay a week but stayed one night. I requested a refund for the rest of the nights, and no one has gotten back with me about my refund. We will not be staying there again.
Stayed in October 2023
Reviewed: 30 September 2023
Mark
United StatesEverything
N/a
Stayed in September 2023
Reviewed: 28 July 2023
Christopher
United StatesCard to rooms didn’t work, elevator had stop working…the back door ain’t work with the cards so I have to walk all the way around
Pool ,hot tub , room size , quietness around the property
Stayed in July 2023
Reviewed: 21 July 2023
Levinia
United StatesRoaches. Roaches. Roaches.
The location was convenient for where I was but not near anything but the airport I believe
Stayed in July 2023
Reviewed: 24 May 2023
Daniel
United StatesI don't understand what the point of a hotel room with a kitchen is if it doesn't have the implements (pots, dishes, cutlery, glasses, etc.) and you have to order everything separately from the staff and they don't have anything in stock... In addition, the room with cockroaches. Unpleasant experience.
well located
Stayed in May 2023
Reviewed: 10 September 2022
Kiran
IndiaCockroach
Stayed in September 2022
Reviewed: 13 December 2021
Deangela
United Statescouldn’t cook because it was nothing we could cook with
all the staffs was nice and it was clean
Stayed in December 2021
Reviewed: 4 December 2021
Ashley
United StatesI do not like the fact that the curtains are see through and also I found a roach in my sink
The manager is very understanding and he respects the guest.
Stayed in December 2021
Reviewed: 2 December 2021
Coulette
United StatesThe place is a dump. No wash cloths. The area right off the highway was very loud.
The staff was great. Professional etc.
Stayed in December 2021
Reviewed: 7 May 2024
Pamela
United Statescockroaches everywhere , I couldn’t stay I run and let
Nothing very dirty
Stayed in May 2024
Reviewed: 2 May 2024
Fredlandriya
United StatesWe went to this hotel to get away from another hotel. This hotel was not up to standards it’s very out dated and they have roaches. However we were granted a refund wit no problem. We only opened the door seen the bugs and walked back out
The ladies at the front desk were very nice as well as the morning shift manager
Stayed in April 2024
Reviewed: 1 May 2024
Heather
United StatesThe service
It needs to serve breakfast
Stayed in April 2024
Reviewed: 12 April 2024
Ortiz
United StatesRude boy at front desk
Had issue with front desk. The new employee had rude attitude and personal assumptions due ro his own inexperience in his own job performance Even when I showed proff by my personal and private documents he made a statement of letting ME make it and accused me of wrong doing and receiving free rooms. Had to go and have managers show him again how to receive payment made by me for early booking . Paid in advance was treated like I begged or stole or frauded 'HIM'.
Stayed in January 2024
Reviewed: 13 February 2024
Karen
United StatesLove this place. It’s always clean and it’s so comfortable. Staff always so nice and polite. I recommend this hotel to anyone
Stayed in February 2024
Reviewed: 4 February 2024
Moises
United StatesDON'T WASTE YOUR MONEY. Staff were rude. They did not have some of the things that they advertise to include and place was dirty and full of cockroaches. They did little for me and my family even though I made a big complain about it.
Stayed in January 2024
Reviewed: 23 January 2024
Javier
United StatesEverything. Roaches, trash all over the hotel, no working tv, no working remote. Bed was uncomfortable, mattress was horrible with broken springs, no breakfast options, and cleanliness is horrible , not to mention we waited 30 minutes to be checked in. Took an hour to check us in but has been knocking on door since 10:30 making sure we leave at 11.
Nothing. I thought I was back in the projects.
Stayed in January 2024
Reviewed: 18 January 2024
Mora
United StatesThe lobby guy was suoer sleeping At room we have roaches And barely the first hours Our truck was stolen from the parking lot And the guy at the lobby was super calm Acting like nothing happen When I ask for help he refuses to call the police or show the videos And was super suspicious cuz our Truck was parked at the very front door at the hotel And we ask for a refund cuz we only stay one night and all that happens We have to move to another place
Nothing
Stayed in January 2024
Reviewed: 30 December 2023
Kelvin
United StatesSketchy people , not clean and a plethora of roaches
Stayed in December 2023
Reviewed: 30 October 2023
Christopher
United StatesThe roach infestation
Room size
Stayed in October 2023
Reviewed: 9 October 2023
Garcia
United StatesRoom had roaches
Had kitchen
Stayed in October 2023
Reviewed: 19 September 2023
Andrea
United StatesThey could definitely use some upgrades on appliances at this location..
The staff is accommodating and Friendly. The rooms are spacious and clean. They have two elevators and stair wells for ease of access to your room. Kevin, Miss Dee, Nelda and the rest are always welcoming and friendly even when bogged down.
Stayed in August 2023
Reviewed: 6 September 2023
Lizeth2000
United StatesPrivacy advocates
Someone is using my account
Stayed in September 2023
Reviewed: 4 September 2023
Taylor
United StatesRoaches
Nothing
Stayed in September 2023
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