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  5. Reviews of Candlewood Suites New Braunfels, an IHG Hotel

Reviews of Candlewood Suites New Braunfels, an IHG Hotel 2 stars

1471 North Interstate 35 Frontage Road, New Braunfels, TX 78130, United States

#18 of 31 hotels in New Braunfels

Guests' Choice

Review score

Based on 110 hotel reviews

6.7

Score breakdown

  • Cleanliness

    7.3

  • Comfort

    7.3

  • Location

    7.9

  • Facilities

    6.8

  • Staff

    8.1

  • Value for money

    6.4

  • Free WiFi

    6.7

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Showing 1 – 25

  • Reviewed: 28 May 2024

    8.0
    Very good
    • Family with young children
    • Queen Studio with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    No breakfast, no ice machine,

    Stayed in May 2024

  • Reviewed: 27 May 2024

    6.0
    Staff was great (Randy) but not worth the price to sacrifice amenities other properties provide.
    • Leisure trip
    • Family with young children
    • Queen Studio with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    There was no pool which we should have noticed beforehand. There was also no breakfast or eating area. Hallways smelled weird.

    Property was clean and recently renovated

    Stayed in May 2024

  • Reviewed: 20 May 2023

    7.0
    It was okay for a quick overnight stay but won’t go again.
    • Leisure trip
    • Couple
    • Queen Studio
    • Stayed 1 night
    • Submitted via mobile

    The person checking us in didn’t engage us in any conversation, there was large amounts of dust in almost every corner and our room wasn’t completely clean. This place needs a redo.

    The room size

    Stayed in April 2023

  • Reviewed: 3 November 2022

    7.0
    It was an okay stay!
    • With a pet
    • Leisure trip
    • Solo traveller
    • Queen Studio
    • Stayed 1 night
    • Submitted via mobile

    The shower head was old and not very effective. No breakfast. Noise from upstairs room. It needs to be remodeled!

    Breakfast not provided. The bed was comfortable and clean

    Stayed in October 2022

  • Reviewed: 10 October 2022

    7.0
    overall was a great nights sleep
    • Leisure trip
    • Family with young children
    • Studio Suite with Two Queen Hearing Accessible - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    the lobby is very hot

    I loved the beds!!

    Stayed in October 2022

  • Reviewed: 1 August 2022

    8.0
    We enjoyed our stay here and will stay again in the future if in this area again.
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 2 nights

    We needed to use the sleeper sofa and the mattress on it was clean, but very uncomfortable. The springs made it very difficult to sleep. The water pressure in the shower was a little low and the water never got quite hot enough.

    The room was perfect. There was plenty of room for all of us. The kitchen was fully equipped with serving ware and cookware, had a great sized fridge, and the pantry was a plus. With two desk areas, there was plenty of space to get some work done.

    Stayed in July 2022

  • Reviewed: 5 July 2022

    6.0
    Great staff, but I was ready to leave 10 minutes after signing on,
    • Leisure trip
    • Couple
    • Queen Studio
    • Stayed 1 night
    • Submitted via mobile

    The pillows on the couches in the lobby looked old, used and dirty. The floors in the i carpeted areas were dirty, as was the carpet in the halls and room 107. it was a terrible first impression. There was a heavy, musty smell in room 107, wear and tear on the carpet, recliner. I was so disappointed because a had stayed twice in the past and I was so impressed with everything!

    The staff.

    Stayed in July 2022

  • Reviewed: 20 June 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Studio with Two Queen Beds
    • Stayed 1 night

    Needed more coffee

    Stayed in June 2022

  • Reviewed: 17 June 2022

    8.0
    Comfortable extended stay
    • Leisure trip
    • Couple
    • Extended Studio Suite with Two Queen Beds
    • Stayed 11 nights
    • Submitted via mobile

    Shower is weak. Mattress is sagging, time to change.

    Living in extended stay is a plus. Have kitchen facility, microwave and refrigerator. Free use of washer dryer is a big plus. Room is spacious and comfortable.

    Stayed in June 2022

  • Reviewed: 30 May 2022

    6.0
    Just fair overall.
    • Leisure trip
    • Couple
    • Extended Studio Suite with Two Queen Beds
    • Stayed 2 nights

    Only one towel in our room. No shower curtain. No water to welcome you in lobby. Freezer worked but fridge did not. Carpets and drapes were old.

    Location

    Stayed in May 2022

  • Reviewed: 24 May 2022

    8.0
    ok got one night. will not stay again
    • Leisure trip
    • Family with young children
    • Queen Studio
    • Stayed 1 night
    • Submitted via mobile

    staff wasn’t helpful. no ice machines.

    close to Gruene

    Stayed in May 2022

  • Reviewed: 26 April 2022

    8.0
    a bit disappointed
    • Leisure trip
    • Couple
    • Studio King Suite Hear Accessible Roll In Shower - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    room did not match pictures and descriptions - showed a separate bedroom and living area in description but was just open studio suite.

    good location

    Stayed in April 2022

  • Reviewed: 14 March 2022

    8.0
    Great room at a great price and pet friendly!
    • Leisure trip
    • Couple
    • Queen Studio
    • Stayed 1 night

    No ice machine

    Nice clean room, friendly staff, good location and pet friendly. It met all of our needs!

    Stayed in January 2022

  • Reviewed: 31 December 2021

    8.0
    ok, kitchens are nice but if passing thru, breakfast would have been better.
    • Leisure trip
    • Couple
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 2 nights

    cost without breakfast included

    size of room, location

    Stayed in December 2021

  • Reviewed: 26 October 2021

    6.0
    we made it work
    • Leisure trip
    • Family with young children
    • Extended Studio Suite with Two Queen Beds
    • Stayed 6 nights
    • Submitted via mobile

    wasn’t the cleanest room I ever stayed in. Our bed made noises even with little movements. The shower had very little pressure it was hard to wash long or thick hair with.

    location worked well for us

    Stayed in October 2021

  • Reviewed: 13 October 2021

    6.0
    Better than the street.
    • Business trip
    • Group
    • Studio Suite with Two Queen Hearing Accessible - Non-Smoking
    • Stayed 1 night

    There was no breakfast. There were was glass in the bathroom, not even plastic, for brushing teeth, ect... There was no trash can in the bathroom. The dishes were left in the dishwasher. So after checking every cabinet and finding nothing I finally saw a 2 inch magnet on the front of the dishwasher that said, clean and ready for your use. NOT HELPFUL. I would never stay here again.

    The location was great. The front desk clerk that checked me in was the best part of the stay!

    Stayed in October 2021

  • Reviewed: 7 October 2021

    6.0
    Overall not a bad experience, just wish the room, particularly the bathroom, had been cleaner.
    • Leisure trip
    • Solo traveller
    • Queen Studio
    • Stayed 5 nights

    The overall cleanliness of the hotel was sub par. Dirty floors. Dirty elevator. Dirty bathroom. Loose fixtures in the bathroom. Toilets flushed poorly. Cigarette burn on the top cover of the bed.

    The staff was very friendly and attentative.

    Stayed in October 2021

  • Reviewed: 5 August 2021

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Studio - Disability Access
    • Stayed 7 nights

    Handicap accessible was not good. We had to ask for a tub seat and install it ourselves. It was one that attached to the tub and was not secure.

    Easy Access, Friendly Staff

    Stayed in July 2021

  • Reviewed: 25 July 2021

    8.0
    Very good
    • Leisure trip
    • Group
    • Queen Studio with Two Queen Beds
    • Stayed 3 nights

    There was no breakfast, I had expected one so I was a little disappointed and the tv remotes did not work right in both rooms.

    Very spacious work area since the rooms had a good layout. Kitchen area was nice and skillets/pans were provided.

    Stayed in July 2021

  • Reviewed: 15 June 2021

    6.0
    Slightly overpriced
    • Leisure trip
    • Family with young children
    • Queen Studio with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    The chair in the room was covered in stains. When we arrived the room smelled like weed. The cabinets where chipped in the room and the bathroom sink faucet was not attached properly.

    The front desk clerk was very friendly.

    Stayed in June 2021

  • Reviewed: 24 May 2024

    5.0
    Good place to stay for a cheap stay
    • Leisure trip
    • Family with young children
    • Queen Studio
    • Stayed 2 nights
    • Submitted via mobile

    The rooms need work…. We stayed in the first floor and the room seemed unclean I had to re wipe the bathroom with my personal wipes to be comfortable enough to use the bathroom and I found a small stain in one of the blankets…. It does mentioned that their renovating when you walk in.

    It was in a good location and the price was affordable

    Stayed in May 2024

  • Reviewed: 20 May 2024

    5.0
    It’s a one and done visit for me at this location, I like staying at Candlewood suites but did not like this location.
    • Leisure trip
    • Couple
    • Queen Studio with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The noise from being so close to the freeway. Motorcycles seemed to be parading the freeway all night which made for little sleep. Sound barriers on windows would be helpful. The bed mattress was too hard. Hotel staff (at check in) was not welcoming, especially since we waited for person to show up as desk was unattended. He may have been on a break but he offered o explanation and seemed disturbed to have to check me in.

    The ease of finding the hotel

    Stayed in May 2024

  • Reviewed: 7 December 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Queen Studio
    • Stayed 1 night

    When we arrived all parked was marked off for painting and then they took it all down quickly after a few customers asked about parking. However, they did offer us the parking on the hotel next door so we were not far.

    They were very welcoming for our fur family member.

    Stayed in December 2023

  • Reviewed: 27 September 2023

    2.0
    Very poor
    • Leisure trip
    • Family with young children
    • Extended Studio Suite with Two Queen Beds
    • Stayed 6 nights
    • Submitted via mobile

    No ice machine, no pool, offered smoking rooms on website -no smoking rooms in hotel. Refrigerator in room with ice maker that didn't work. Very hard to access hotel from highway. Dishwasher in room leaked.

    Top floor room

    Stayed in September 2023

Showing 1 – 25

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