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Reviews of Embassy Suites by Hilton Boston Waltham 3 stars

550 Winter Street, Waltham, MA 02451, United States

#11 of 13 hotels in Waltham

Guests' Choice

Review score

Based on 473 hotel reviews

7.3

Score breakdown

  • Cleanliness

    7.9

  • Comfort

    8.0

  • Location

    8.2

  • Facilities

    7.8

  • Staff

    7.8

  • Value for money

    7.4

  • Free WiFi

    10.0

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Showing 76 – 100

  • Reviewed: 27 April 2024

    5.0
    Comfortable space but in need of fixing up.
    • Leisure trip
    • Family with young children
    • Suite with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    One bed looked like it had been sat in, so we were worried about whether the sheets were clean. Bathroom floor corners weren’t clean. The sink in both bathrooms didn’t work correctly — even when we turned on both hot and cold water in an attempt to get warm water, it ran either boiling hot or freezing cold. The furniture in the living room area looked shabby. There was tons of wall space in the bathroom but no bars to hang towels on.

    The size of the rooms/suites was great. The breakfast would have been great if it hadn’t been so crowded that it took too long to stand in line for eggs.

    Stayed in March 2024

  • Reviewed: 26 April 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Room - Mobility Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Room was clean and fresh staff was great I definitely go back

    The breakfast location was great and clean . breakfast was great

    Stayed in April 2024

  • Reviewed: 21 April 2024

    5.0
    It accomplished its purpose
    • Family with young children
    • Two-Room King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The lamps didn’t work And had issues with the ac/heating system. One area was cold the other hot

    The room was big

    Stayed in April 2024

  • Reviewed: 10 April 2024

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Two-Room King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    check in took 45 minutes, there was a line out the door. Breakfast was under staffed and they couldn't keep up with food. had to pay for parking which is ridiculous.... other hotels in the area do not charge. there is no reason for it. it's just a way to pocket note money. The pool was closed and under repair, however there were no signs of any repairs.... pool was full, clean, etc. I feel like I paid for an amenity that I couldn't use. Therefore, overall it wasn't worth the price and I wouldn't go back.

    location, hotel suite

    Stayed in April 2024

  • Reviewed: 31 March 2024

    9.0
    Very comfortable
    • Leisure trip
    • Family with young children
    • King Room - Mobility Access/Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Outdated TVs

    Location and cleanliness

    Stayed in March 2024

  • Reviewed: 18 February 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Suite with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    My room was in front of an opened space where lots of kids used it to play all night and early morning, talking loud and screaming. Couldn't rest well.

    Place was clean

    Stayed in January 2024

  • Reviewed: 15 February 2024

    1.0
    Very poor
    • Leisure trip
    • Couple
    • Two-Room King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I request a change days after the stay and they didn’t change at all and still charge me full amount.

    Stayed in February 2024

  • Reviewed: 27 January 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • One-Bedroom Suite with Two Double Beds and Roll-in Shower - Mobility Access/Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Excellent Location , nice large suite rooms , good breakfast.

    Stayed in December 2023

  • Reviewed: 25 January 2024

    10
    Exceeded my expectations,will come back and recommend to others for sure.
    • Leisure trip
    • Family with young children
    • Two-Room King Suite - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Parking is charged. It may be normal at urban areas. It could be better if a discount is available for the guests.

    Suite fits three of us well, comfortable and spacious rooms,two tables with multi chairs are plus. Location is convenient. The free breakfast is the best of all. Rooms are clean. Front desk is very friendly.

    Stayed in January 2024

  • Reviewed: 8 January 2024

    9.0
    Superb
    • Business trip
    • Group
    • Superior King Suite - Non-Smoking
    • Stayed 1 night

    I couldn't access the wifi.

    The omelet station

    Stayed in January 2024

  • Reviewed: 5 January 2024

    5.0
    Passable
    • Family with young children
    • Two-Room King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Too much noise.

    Stayed in December 2023

  • Reviewed: 4 January 2024

    4.0
    Noisy room, very poor service. I would not stay again here.
    • Business trip
    • Group
    • Two-Room King Suite - Non-Smoking
    • Stayed 5 nights

    The room was very noisy since the AC/ extractor was very loud. Additionally, it was dusty. The staff was not friendly at all. Nobody is greeting you. At the reception they focus more how to avoid you instead of proactive helping you. The drinks at the bar are very pricey for being an old hotel in the middle of nowhere. It is the first hotel I stayed in where I needed to clean my breakfast table and to bring my plates/ cups etc. from breakfast to a tray. Felt more like a McDonalds.

    The room was quite big.

    Stayed in December 2023

  • Reviewed: 26 December 2023

    9.0
    I like the hotel and the place where it is located.
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite with Two Double Beds and Roll-in Shower - Mobility Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I didn’t like that the elevator was smelling like mariguana .

    I like almost everything specially breakfast.

    Stayed in December 2023

  • Reviewed: 22 December 2023

    4.0
    Disappointing
    • Family with young children
    • Two-Room King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    It was pouring down rain and I was awake most of the night by dripping I thought outside my window. But upon further investigation I discovered it dripping from the inside next to the night stand. I took a video and said something to the clerk at checkout but I was ignored.

    Stayed in December 2023

  • Reviewed: 17 December 2023

    10
    If you need a place to stay, the Embassy Suites in Waltham is great!
    • Leisure trip
    • Solo traveller
    • Two-Room King Suite - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    N/A

    Honestly, everything was fantastic. The room was very clean and comfortable. The staff was awesome.

    Stayed in December 2023

  • Reviewed: 5 December 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Two-Room King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Parking was NOT free, and it was an open spaced lot itself, not a structural garage.

    Fantastic overall value, plus a full complete breakfast was included.

    Stayed in December 2023

  • Reviewed: 19 November 2023

    9.0
    From top to bottom, an excellent experience.
    • Leisure trip
    • Family with young children
    • Deluxe King Suite - Non-Smoking
    • Stayed 3 nights

    Our toilet became clogged, and I had to call for plumbing service to clear it. The service came very promptly and addressed the problem. My teenage daughter was enamored of the idea of ordering room service since she had never done it before. Unfortunately, room service was not available, but this is a mere quibble compared to the otherwise fine experience that we had.

    Bar and dining area was a nice place to meet and hangout. A very good breakfast buffet, way above the the mark for most buffets. The staff were very friendly, and plumbing service came very promptly to our room to address a clogged toilet. Thanks!

    Stayed in October 2023

  • Reviewed: 16 November 2023

    10
    It was a great stay but I really dont understand the $15 parking fee.
    • Leisure trip
    • Couple
    • Two-Room King Suite - Non-Smoking
    • Stayed 1 night

    The breakfast was crowded and the refill rate was terrible. Out of items and not enough plates. No bowls and the only person there put out 10 paper ones. The juice machine has 4 possible choices but only 2 work.

    Room was clean and had everything you need

    Stayed in November 2023

  • Reviewed: 9 November 2023

    1.0
    dishonest employees
    • Leisure trip
    • Couple
    • Two-Room King Suite - Non-Smoking
    • Stayed 7 nights
    • Submitted via mobile

    the hotel was not honest, I paid for 7 days and had to leave on the 3rd day, I asked for a refund for the days I wouldn't stay and they didn't refund it 👎

    Stayed in November 2023

  • Reviewed: 5 November 2023

    2.0
    disappointing
    • Leisure trip
    • Couple
    • King Room - Mobility Access/Non-Smoking
    • Stayed 1 night

    Breakfast was OK, not exceptional as it used to be.. room had a bad smell, complained to the front manager and was told no room to switch to, promised to send a cleaning staff who never came. We're surprised to learn that we had to pay for parking on an open air lot next to the building where it used to be free.

    Stayed in October 2023

  • Reviewed: 22 October 2023

    4.0
    Disappointing.
    • Leisure trip
    • Solo traveller
    • Deluxe Double Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Higher price for second night stay. Parking fees for overnight, exposed lot, not a covered garage. Torn curtain, broken lamp, clogged bathtub drain, clumps of hair on floor.

    Breakfast included. Close to major highway.

    Stayed in October 2023

  • Reviewed: 22 October 2023

    5.0
    Not on brand for Embassy Suites
    • Leisure trip
    • Family with young children
    • Two-Room King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No happy hour drinks like other properties. Room wasn't as clean as I'd expect for an Embassy Suites.

    Comfortable beds. Good breakfast

    Stayed in October 2023

  • Reviewed: 22 October 2023

    9.0
    Very nice, clean hotel!
    • Family with young children
    • Suite with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Tricky roads surrounding…parking was pricey with 2 cars

    Great layout

    Stayed in October 2023

  • Reviewed: 11 October 2023

    5.0
    Hokey location, breakfast was exceptional but don’t expect good room cleaning
    • Leisure trip
    • Couple
    • Two-Room King Suite - Non-Smoking
    • Stayed 7 nights
    • Submitted via mobile

    You could not get your room cleaned everyday even though you requested it. Had to ask for new towels at the front desk. Had to go down and get coffee from front desk. Had to get tea bags and sugar from breakfast area and take back to room Front desk not overly pleasant and had to look for printer paper in other offices to print off our bill

    The breakfast and breakfast staff was exceptional

    Stayed in October 2023

  • Reviewed: 3 October 2023

    10
    We will definitely be back!
    • Leisure trip
    • Couple
    • Two-Room King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Didn’t like the fact that I couldn’t pay or prepay as they call it at this location.

    The property was very clean. Love that they are back to serving a real “hot” breakfast again.

    Stayed in October 2023

Showing 76 – 100

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