550 Winter Street, Waltham, MA 02451, United States
#11 of 13 hotels in Waltham
Guests' ChoiceBased on 473 hotel reviews
7.3Cleanliness
7.9
Comfort
8.0
Location
8.2
Facilities
7.8
Staff
7.8
Value for money
7.4
Free WiFi
10.0
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End of dialog contentReviewed: 27 April 2024
Lisabeth
United StatesOne bed looked like it had been sat in, so we were worried about whether the sheets were clean. Bathroom floor corners weren’t clean. The sink in both bathrooms didn’t work correctly — even when we turned on both hot and cold water in an attempt to get warm water, it ran either boiling hot or freezing cold. The furniture in the living room area looked shabby. There was tons of wall space in the bathroom but no bars to hang towels on.
The size of the rooms/suites was great. The breakfast would have been great if it hadn’t been so crowded that it took too long to stand in line for eggs.
Stayed in March 2024
Reviewed: 26 April 2024
Errol
United StatesRoom was clean and fresh staff was great I definitely go back
The breakfast location was great and clean . breakfast was great
Stayed in April 2024
Reviewed: 21 April 2024
Jessica
United StatesThe lamps didn’t work And had issues with the ac/heating system. One area was cold the other hot
The room was big
Stayed in April 2024
Reviewed: 10 April 2024
Carrie
United Statescheck in took 45 minutes, there was a line out the door. Breakfast was under staffed and they couldn't keep up with food. had to pay for parking which is ridiculous.... other hotels in the area do not charge. there is no reason for it. it's just a way to pocket note money. The pool was closed and under repair, however there were no signs of any repairs.... pool was full, clean, etc. I feel like I paid for an amenity that I couldn't use. Therefore, overall it wasn't worth the price and I wouldn't go back.
location, hotel suite
Stayed in April 2024
Reviewed: 31 March 2024
Francisco
VenezuelaOutdated TVs
Location and cleanliness
Stayed in March 2024
Reviewed: 18 February 2024
Velez
United StatesMy room was in front of an opened space where lots of kids used it to play all night and early morning, talking loud and screaming. Couldn't rest well.
Place was clean
Stayed in January 2024
Reviewed: 15 February 2024
Ismeldy
Dominican RepublicI request a change days after the stay and they didn’t change at all and still charge me full amount.
Stayed in February 2024
Reviewed: 27 January 2024
Steve
United StatesExcellent Location , nice large suite rooms , good breakfast.
Stayed in December 2023
Reviewed: 25 January 2024
Wendy
United StatesParking is charged. It may be normal at urban areas. It could be better if a discount is available for the guests.
Suite fits three of us well, comfortable and spacious rooms,two tables with multi chairs are plus. Location is convenient. The free breakfast is the best of all. Rooms are clean. Front desk is very friendly.
Stayed in January 2024
Reviewed: 8 January 2024
Nadia
United StatesI couldn't access the wifi.
The omelet station
Stayed in January 2024
Reviewed: 5 January 2024
Stanley
United StatesToo much noise.
Stayed in December 2023
Reviewed: 4 January 2024
Oliver
GermanyThe room was very noisy since the AC/ extractor was very loud. Additionally, it was dusty. The staff was not friendly at all. Nobody is greeting you. At the reception they focus more how to avoid you instead of proactive helping you. The drinks at the bar are very pricey for being an old hotel in the middle of nowhere. It is the first hotel I stayed in where I needed to clean my breakfast table and to bring my plates/ cups etc. from breakfast to a tray. Felt more like a McDonalds.
The room was quite big.
Stayed in December 2023
Reviewed: 26 December 2023
Yarixa
United StatesI didn’t like that the elevator was smelling like mariguana .
I like almost everything specially breakfast.
Stayed in December 2023
Reviewed: 22 December 2023
Mark
United StatesIt was pouring down rain and I was awake most of the night by dripping I thought outside my window. But upon further investigation I discovered it dripping from the inside next to the night stand. I took a video and said something to the clerk at checkout but I was ignored.
Stayed in December 2023
Reviewed: 17 December 2023
Chava
United StatesN/A
Honestly, everything was fantastic. The room was very clean and comfortable. The staff was awesome.
Stayed in December 2023
Reviewed: 5 December 2023
Patrick
United StatesParking was NOT free, and it was an open spaced lot itself, not a structural garage.
Fantastic overall value, plus a full complete breakfast was included.
Stayed in December 2023
Reviewed: 19 November 2023
Bdcreviewer
United StatesOur toilet became clogged, and I had to call for plumbing service to clear it. The service came very promptly and addressed the problem. My teenage daughter was enamored of the idea of ordering room service since she had never done it before. Unfortunately, room service was not available, but this is a mere quibble compared to the otherwise fine experience that we had.
Bar and dining area was a nice place to meet and hangout. A very good breakfast buffet, way above the the mark for most buffets. The staff were very friendly, and plumbing service came very promptly to our room to address a clogged toilet. Thanks!
Stayed in October 2023
Reviewed: 16 November 2023
Howard
United StatesThe breakfast was crowded and the refill rate was terrible. Out of items and not enough plates. No bowls and the only person there put out 10 paper ones. The juice machine has 4 possible choices but only 2 work.
Room was clean and had everything you need
Stayed in November 2023
Reviewed: 9 November 2023
Magda
United Statesthe hotel was not honest, I paid for 7 days and had to leave on the 3rd day, I asked for a refund for the days I wouldn't stay and they didn't refund it 👎
Stayed in November 2023
Reviewed: 5 November 2023
Mien
United StatesBreakfast was OK, not exceptional as it used to be.. room had a bad smell, complained to the front manager and was told no room to switch to, promised to send a cleaning staff who never came. We're surprised to learn that we had to pay for parking on an open air lot next to the building where it used to be free.
Stayed in October 2023
Reviewed: 22 October 2023
Helen
United StatesHigher price for second night stay. Parking fees for overnight, exposed lot, not a covered garage. Torn curtain, broken lamp, clogged bathtub drain, clumps of hair on floor.
Breakfast included. Close to major highway.
Stayed in October 2023
Reviewed: 22 October 2023
Matthew
United StatesNo happy hour drinks like other properties. Room wasn't as clean as I'd expect for an Embassy Suites.
Comfortable beds. Good breakfast
Stayed in October 2023
Reviewed: 22 October 2023
Kevin
United StatesTricky roads surrounding…parking was pricey with 2 cars
Great layout
Stayed in October 2023
Reviewed: 11 October 2023
Sandra
United StatesYou could not get your room cleaned everyday even though you requested it. Had to ask for new towels at the front desk. Had to go down and get coffee from front desk. Had to get tea bags and sugar from breakfast area and take back to room Front desk not overly pleasant and had to look for printer paper in other offices to print off our bill
The breakfast and breakfast staff was exceptional
Stayed in October 2023
Reviewed: 3 October 2023
Aleta
United StatesDidn’t like the fact that I couldn’t pay or prepay as they call it at this location.
The property was very clean. Love that they are back to serving a real “hot” breakfast again.
Stayed in October 2023
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