The rooms had a weird smell as soon as you walked in. Definitely need to make the place smell better.

Location is perfect. Close to train station. Loved the rooftop bar.

Stayed in May 2024

Breakfast was sometimes a little crowded, making it awkward for family groups to find seating together. Occasional shortage of cutlery in particular.

Excellent location for tourism. Friendly and helpful staff made the stay generally comfortable. Inclusion of breakfast made a good start to every day, with provision catering for a range of tastes.

Stayed in May 2024

Convenient and comfortable accommodation

Stayed in May 2024

The only thing that would have been a welcomed extra is a mini-fridge in the room. Nowhere to store restaurant leftovers or keep beverages cold.

The complimentary breakfast was delicious and had something for everyone - hot and cold options and plenty of fresh fruit. The hotel staff was exceptional - friendly and helpful! Located directly across from Moynihan Train Hall and just steps to the subway - SO convenient!

Stayed in May 2024

Breakfast is average at best. Low quality products served in paper cups and plastic cutlery. Europe is pushing to save and recycle and the amount of waste here is ridiculous. Everything wrapped in plastic, everything goes in one bin. Not sustainable AT ALL.

Comfortable room and fantastic view; great location.

Stayed in May 2024

Beds were very comfy. Room was larger than most hotels in nyc. Breakfast was very good!!

Stayed in May 2024

Is the second time I stayed there, this time i felt the staff was not welcoming and also it increased its value substantially from the last time and I don’t feel it was worth it

The location is great, the breakfast and the facilities are really nice

Stayed in May 2024

- We were expecting more food choices for breakfast, the food options also were not identical on any given day. Some pastries or savory options were not there everyday - Common areas were not very clean, especially the common restrooms and carpets

- Excellent location, very close to the subway station - Nice bathroom with very spacious shower - Bed was comfortable and big - Staff was friendly and helpful

Stayed in May 2024

The breakfast was a good start to the day, however on two of our five mornings there wasn’t any milk. We weren’t late for breakfast either.

Fantastic location, staff very helpful, room was lovely.

Stayed in May 2024

Perfect location. Staff very friendly. Breakfast was good. Rooms were okay clean but fairly old and tired. Perfect place to stay if you are not too fussy and happy to except some little "imperfections "

Stayed in May 2024

Rude staff, poor breakfast and slow elevators.

Very close to subway station and the center. Comfortable bed.

Stayed in May 2024

Lack of options for breakfast and sometimes they were out of basic breakfast foods like yogurt and milk. Hot water not running on one of the days.

Clean and comfortable room and location.

Stayed in May 2024

Location

Every thing was good but the breakfast which was terrible. Also elevators were a problem

Stayed in May 2024

Location , cleanliness , staff

Stayed in May 2024

It was a bit expensive, and the elevator situation was not great at all

It was a great location and very clean

Stayed in April 2024

Room and amenities clean and well presented, but a bit dated. Cost reflective of high costs of hotels in NY generally. Disappointed there was no tea/coffee facilities in room.

Excellent location if travelling on trains. Pleasant, very professional and helpful staff.

Stayed in April 2024

The waiting by the elevator

Location was fantastic

Stayed in April 2024

There were 3 elevators but only 2 worked very slowly, sometimes we had to wait about 20 minutes and sometimes we just went down the stairs. The breakfast was minimal and if we went down for breakfast about an hour after it opened there would be almost nothing left to eat

the location is super close to every main attraction the room and bed are OK

Stayed in April 2024

The elevators were a punish. There was one of three closed for repairs from March and 2 elevators for 24 floors was not enough. It meant we took the stair more often that we liked. There is no fridge in your room, which we expected in a hotel in New York. No stands to put your suit cases on either. Breakfast was included but it was so busy that you could not get your hands on quite a number of items. We ended up not going at all and purchasing food.

The location was great. The bed was comfortable and we didn't mind that the room was cleaned every second day.

Stayed in April 2024

Breakfast room is a bit small for the size of the hotel. But all in all, it's a good place to stay.

You get great value for your money here. Location is excellent (also right across from Penn Station, so easy to get to by train) and breakfast is good, especially for a US chain hotel. This was my third stay here and I'd definitely recommend it for an NYC trip.

Stayed in March 2024

Rooms could be better soundproofed

Location very strategic, breakfast included in the price, large bathroom

Stayed in April 2024

My room was close to exhausters. So every couple of minute it would turn on and it was very loud. It woke me up all night. They need better soundproof windows.

Location. In front of Penn Station, easy access to everything

Stayed in April 2024

The breakfast comes with the room, but it’s pretty bad, unfortunately. There just seemed to be a lack of pride in the food put out. The cooked breakfast meats were pretty greasy and there were no vegetable accompaniments like tomatoes, mushrooms etc… The oatmeal (porridge) was sad, lumpy, unseasoned and watery. The only decent food we found were the bagels and that’s pretty much all we ate after the first morning. If a nice breakfast is important to you, this may not be your place. Unfortunately we didn’t have much of a view from our room - we were only on the 4th floor and overlooked a courtyard filled with air conditioning vents. At check in, we were told that we might be able to get a room higher up in the hotel the following day - however, we would have needed to re-pack, vacate the room, put all our luggage in storage then wait until the new room was ready. On balance, the view wasn’t that important to us, so we chose not to. I guess it was nice of them to offer to upgrade us. Just bear in mind that you may not get put in a room with the view you’re expecting. Aside from the room, we found the hotel facilities to be a bit lacking. The rooftop bar was closed when we were there (April) and the downstairs bar was too loud to have a conversation. It was also pretty empty when I was there so had a bit of a weird vibe. Also $11 for a bottle of Modelo!! You are allowed to take drinks to the quieter and more comfortable lobby however.

This hotel is really well located and perfectly decent in terms of comfort and room facilities. The bed was pretty good, the bathroom was well sized and shower had good pressure. The gym facilities are pretty good with a range of cardio and resistance machines and some free weights and other equipment.

Stayed in April 2024

The location is great, and having complimentary breakfast was a great way to start the day.

Stayed in April 2024