Nothing

The hotel was in an excellent location to Old Town Alexandria. I felt safe walking around the neighborhood around the hotel.

Stayed in April 2024

The reception should keep some umbrellas for the guests.

We are a family with 2 teenage daughters, and we booked a room with 2 queen beds which was enough for us. Very good location in Alexandria.

Stayed in March 2024

A very big disappointment is breakfast. For years is the same. Where is some improvement for the buffet bar, to pick up your dishes (cheeses, salami, hams etc; bread is nothing else but sweet bread, more like biscuits; regular bread would make a change). Coffee is only in big chunks, only americana style, no espressos no cappuccinos or other types of coffees. Why wouldn’t put a heating machine to bake own waffles by guests. Why don’t you just put the cutleries on tables, as guests are forced to wait for them, before they are able to eat other dishes, e.g. cooked oat. What about warm milk for flaks, what about other ingredients like nuts etc for oat and flakes. Just cranberries, brow sugar(?) and sweetened crispy flaks for oat? What happened? Fruits: only two types of melons available…. I could list issues for some time. Oh, one poor lady to jump around guests in a way how breakfasts are organised. If I picked something from the buffet, like butter and bread, I am charged for using the buffet with 10$? Wow! And warm meals are only eggs in 10+ ways, what about other warm meals? What about making scrambled eggs and putting them on warm space for guests to take them or not, and offer few options. You have to change your breakfast offer, or you will not see me there again.

Location and friendly staff

Stayed in April 2024

Parking was expensive

Everything was good.

Stayed in March 2024

The beds were not comfortable to me. Very hard.

The location was perfect. Very clean and welcoming

Stayed in February 2024

We liked everything about the place so no complaints.

Nice bar with happy hour, walking distance to downtown and the metro, easy check-in and check-out, very nice and accommodating staff, and quiet neighborhood.

Stayed in January 2024

Billing issues- doubled billed. Took a long time to sort out.

Stayed in November 2023

Breakfast. It needs improvement. There should be more to offer. See at other hotels. Can you improve your coffee, while real espresso?

All was nice.

Stayed in November 2023

The $37 a night to park in their underground lot. Just too expensive…

Great stay, wonderful helpful staff. Room and bathroom were large. Beds comfortable

Stayed in October 2023

Minimal water pressure in sink / taps in sink difficult to operate / phone in room did not work

Easy check in / staff courteous

Stayed in October 2023

Excellent. Oatmeal, eggs, bacon, toast, coffee, yogurt, fruit, milk, oj, service.

Stayed in September 2023

The hotel charged us over $39 for parking even though we walked there from the train station and made it clear we had no car. We were also credited for no parking on our receipt. We owed zero. The charge came through on the card I had left for incidentals anyway and I had to call to correct. No apology. It’s a scam to watch out for.

This was a great location near the Amtrak station. It was quiet. We slept well.

Stayed in August 2023

Shower was not working properly.

The location and staff

Stayed in July 2023

The hairdryer in the room was very dirty and gross. We had to ask for extra towels (there were 3 in the room but our stay was booked for our family of four).

Staff was very friendly. Hotel and room was very clean.

Stayed in July 2023

Front desk

More agents are needed at front desk. Waiting 20-30 mins for check out is ridiculous.

Stayed in July 2023

No free wifi (for non-members), breakfast was just ok but they did not serve any cappuccino (only black coffee). Minor things but for that price you'd expect it.

Beautiful location on the main street in Alexandria. A short walk or free bus towards the metro station, with easy access to downtown Washington. The hotel is beautiful, comfy rooms and beds.

Stayed in April 2023

Comfortable room. Close to Metro. Nice offerings for breakfast.

Stayed in March 2023

The bathroom had mold in the shower, the mirror in the room was dirty and the car attendant was not available at all times. he had to be called 3x. The breakfast was just ok.

Stayed in March 2023

On-site laundry was not available and we needed it. Short staffed in the kitchen and food prep area that caused minimal inconvenience

Although it was being remodeled very few services other than onsite laundry were interrupted. The location exceeded my expectations.

Stayed in February 2023

convenience

Stayed in January 2023

Valet parking only... Otherwise you have to park on the street with a meter

Stayed in January 2023

they dont provide free breakfast, and the old town store open so late…so no that much choice for breakfast but pay for hotel breakfast

very clean and super convenient to walk to the town

Stayed in December 2022

It was a paid parking lot and very expensive even though we were staying at the hotel. We park on the street

The room was clean and met my expectations. The bathroom was very clean

Stayed in December 2022

I did not receive the room that I had booked. Reserved a King and received a double Queen, was not informed at check in that they were overbooked on King rooms and had to wait until I got into the room to find out. Tried to call down to the front desk but the phone in the room did not work so I went in person. Explained the phone not working and was told it would be address by the next day and not only was it not addressed the next day but was never fixed the entire 4 night stay. Just meant I had to walk down to valet to have my car brought around. Bar/Restaurant was closed for all but breakfast (Covid staffing). Did not ruin the stay but were just things that could have gone better.

Great location within easy walking distance to the Train Station (Amtrak & DC Metro) as well as the free King Street Shuttle and transit bus routes. Room was quiet, clean and comfortable. Staff were friendly and tried to accomodate.

Stayed in November 2022