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  5. Reviews of Holiday Inn Express & Suites - Lake Forest, an IHG Hotel

Reviews of Holiday Inn Express & Suites - Lake Forest, an IHG Hotel 3 stars

20768 Lake Forest Dr, Lake Forest, 92630, United States

#4 of 10 hotels in Lake Forest

Guests' Choice

Review score

Based on 130 hotel reviews

8.8

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    9.2

  • Location

    8.9

  • Facilities

    8.8

  • Staff

    9.2

  • Value for money

    8.5

  • Free WiFi

    9.0

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Showing 1 – 25

  • Reviewed: 8 March 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Staff is Excellent

    Stayed in December 2023

  • Reviewed: 25 November 2023

    8.0
    Overall a good value for the price.
    • Leisure trip
    • Solo traveller
    • Leisure King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The eggs aren't very good. Taste powdered

    Fair variety in foods

    Stayed in October 2023

  • Reviewed: 27 October 2023

    10
    Best value for the price over similar hotels
    • Leisure trip
    • Solo traveller
    • Leisure King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Everything was fine.

    Complimentary breakfast better than average ...Beds are very comfortable.

    Stayed in October 2023

  • Reviewed: 11 October 2023

    10
    Great place, highly recommend.
    • Business trip
    • Group
    • King Suite - Non-Smoking
    • Stayed 2 nights

    Ice machine was on the first floor and all the way at one end of the building. Would be more convenient if there were more on more floors and maybe towards the center of the building.

    The rooms were very large and comfortable. The beds were very nice as well. Really liked the pillows, they actually said if they were soft or firm. Breakfast was good.

    Stayed in August 2023

  • Reviewed: 7 October 2023

    9.0
    Great option for visiting someone local
    • Leisure trip
    • Solo traveller
    • Leisure King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    It’s pricey

    Convenient location, good breakfast

    Stayed in September 2023

  • Reviewed: 15 September 2023

    10
    Best hotel ever!!!
    • Leisure trip
    • Solo traveller
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Everything is all I could ever ask for!! Keep up the good work!! I will always keep coming back for sure!!

    Breakfast is always yummy! People who work there are the best! Todd is the best front desk guy!! Hysterically kind and funny! Levi is so kind! Rosa is the best manager of the cleaning crew!

    Stayed in August 2023

  • Reviewed: 14 September 2023

    9.0
    Great stay with comfortable bed and friendly staff
    • Leisure trip
    • Solo traveller
    • Standard Room
    • Stayed 4 nights

    The only two things I'd mention that could be better. The hot tube was not working, the pool area could use some better furniture. It'd be nice to have a sun lounger or something... The a/c in my room was a bit noisy.

    The total length of my stay were 8 nights. For the price charged, I'd say the hotel went beyond my expectations. I had a great stay at Holiday Inn Lake Forest. Todd and Amy at the front desk were super friendly and made sure I had everything needed for a great stay. Overall the room was comfortable and spacious. The TV was very good, it has cox cable service with several different channels to chose. There's an office table with a good chair, which makes it easy and comfortable If you have to work on your computer for longer hours. I found specially nice there was a minibar, cabinets, coffee machine, microwave theres plenty of storage for food, and for your clothes on the drawers. Breakfast was good. There were healthy options such as: egg white omelet, low carb yogurt, oatmeal and fruit. Would definitely stay there again.

    Stayed in August 2023

  • Reviewed: 26 June 2023

    10
    Todd at the front desk was exceptional! We will definitely be back.
    • Leisure trip
    • Couple
    • King Room - Hearing Accessible - Roll-in Shower
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    This was or 3rd or 4th time staying here, but was the best experience so dar. We enjoy the clean rooms, good breakfast, and location. But this trip Todd, the gentleman at the front desk REALLY went above and beyond for us. He was kind, quick, yet thorough. His service was exceptional and the best part of our stay. We will definitely stay here again next time Weare in tow. Thanks Todd!

    Stayed in June 2023

  • Reviewed: 22 May 2023

    10
    Excellent hotel for the type & price range
    • Leisure trip
    • Solo traveller
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Welcoming staff, clean room, excellent smell, comfortable bed, and quality toiletries. Best in show for this hotel category :)

    Stayed in May 2023

  • Reviewed: 9 May 2023

    10
    It was an wonderful visit
    • Business trip
    • Solo traveller
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 5 nights

    Nathing

    Excellent breakfast and location is very good.

    Stayed in May 2023

  • Reviewed: 26 April 2023

    10
    Close by Starbucks and bakery. Also not far drive from the Spectrum and Laguna beach.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    If boiled ages could be provided for those not eating the baked ones. Also fresh fruits and salads to add to the breakfast menu.

    I and my sister were impressed With the services that the employee or the manager by the name Todd filling up the food and very quickly clean the tables after people! His smile is also incredibly! All those employees seated at the reception are very nice people who greeted us with smile as we came in and out. We really enjoyed our stay. We have planned to return to the same hotel.

    Stayed in April 2023

  • Reviewed: 8 April 2023

    10
    Exceptional
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    Everything was awesome. No complaints!

    The location, staff, amenities and the breakfast (especially the breakfast), was amazing. Will definitely come back!

    Stayed in March 2023

  • Reviewed: 19 March 2023

    10
    Nice hotel
    • Solo traveller
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    nothing

    Everything!

    Stayed in March 2023

  • Reviewed: 14 March 2023

    9.0
    We enjoyed our stay and the friendliness of the staff made it feel homey and we will return.
    • Leisure trip
    • Couple
    • Leisure King Room - Non-Smoking
    • Stayed 4 nights

    If I had any critique at all it would be to maybe update the foyer furniture.

    Room and bed were exceptionally comfortable. Absolutely loved the breakfast. Location was perfect for our needs.

    Stayed in February 2023

  • Reviewed: 9 March 2023

    10
    everything was perfect.
    • Business trip
    • People with friends
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    very clean and easy to find

    Stayed in March 2023

  • Reviewed: 23 February 2023

    10
    I will definitely stay there again
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    I have nothing negative to say

    Todd, the front desk employee, was so friendly and accommodating. I don’t ever recall experiencing a more pleasant and enthusiastic front desk employee! The breakfasts were fantastic! The beds were amazingly comfy!!

    Stayed in February 2023

  • Reviewed: 16 January 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Elevator wasn't working but we were warned. Which was fine with us.

    Everything..it was welcoming and the breakfast was awesome. Todd the front desk was amazing.

    Stayed in January 2023

  • Reviewed: 19 December 2022

    9.0
    Superb
    • Business trip
    • Solo traveller
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No comments

    Mr. Todd at reception was really a cool guy. Helped me check in as my card was not working.

    Stayed in December 2022

  • Reviewed: 11 October 2022

    10
    Perfect location for Disney
    • Leisure trip
    • Family with young children
    • Leisure King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    No fresh fruit for breakfast but there were plenty of other choices...it would have been great to have fresh fruit though.

    The location, the cleanliness and friendliness of the staff (must mention Todd! He was super welcoming and helpful!)

    Stayed in October 2022

  • Reviewed: 27 September 2022

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 4 nights

    Clean, sizeable rooms. Pleasant staff and a decent breakfast combined to make a comfortable stay

    Stayed in September 2022

  • Reviewed: 26 September 2022

    10
    Good location - within walking distance of stores/restaurants - and great staff.
    • Leisure trip
    • Solo traveller
    • Leisure King Room - Non-Smoking
    • Stayed 1 night

    Driveway / entrance can be a bit of a hot turn because of how quickly it came up but that isn't something that's really addressable, but good to know.

    Great staff at front desk - he even had cookies baked!

    Stayed in September 2022

  • Reviewed: 10 September 2022

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Good but the floor has a hole you can feel it under the carpet in the right side of the bed

    Stayed in September 2022

  • Reviewed: 10 September 2022

    10
    Exceptional
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    I was very pleased with everything.

    Large shower enclosure, good water pressure, good quality soap and shampoo. The air conditioner was quiet and kept the room nice and cool. Very comfortable beds with nice, soft, bedding. The room was very quiet.

    Stayed in September 2022

  • Reviewed: 22 August 2022

    10
    pleasant, and peaceful.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    n/a

    Loved the fact that we were welcomed like family. Tod at the front desk was wonderful! he made sure to guide us and also made us feel like the people we were, like guest. he was awesome!

    Stayed in August 2022

Showing 1 – 25

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