Reviews of Holiday Inn Express Charles Town, an IHG Hotel 2 stars
681 Flowing Springs Road, Shenandoah Junction, WV 25414, United States
#1 of 1 hotels in Shenandoah Junction
Guests' ChoiceReview score
Based on 273 hotel reviews
8.8Score breakdown
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Cleanliness
9.1
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Comfort
9.0
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Location
9.2
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Facilities
8.9
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Staff
9.4
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Value for money
8.5
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Free WiFi
9.0
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Reviewed: 31 May 2024
Jody
United States1 review10Exceptional- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 1 night
staff and breakfast was great.
Stayed in May 2024
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Reviewed: 13 May 2024
Rolando
United States4 reviews9.0“Front desk and the shuttle driver were all courteous and polite.Complimentary breakfast is also great.”- • Leisure trip
- • Group
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
No restaurant or bar in the property and the room they gave us is facing a wall so we didn’t open the curtain.
Approximately close to the casino and they have a shuttle Van that will take you to and back the hotel.
Stayed in May 2024
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Reviewed: 15 April 2024
Elwood
United States9 reviews9.0“We enjoyed our stay at this property.”- • Leisure trip
- • Couple
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
The cost of the room was high for the value received.
The property was very clean & the location was great. The shuttle service made it very convenient.
Stayed in April 2024
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Reviewed: 2 January 2024
Diane
United States12 reviews2 helpful votes10“Overall great place for a short getaway!”- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
NA
Comfortable, clean, nice size room
Stayed in January 2024
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Reviewed: 9 November 2023
Terry
United States1 review10“Thoroughly enjoyed our stay.”- • Leisure trip
- • Couple
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
Nothing could have been better.
The breakfast provided included everything needed end our stay. Everything was delicious and the ladies that hosted the breakfast were kind, attentive and helpful. They went out of their way to provide a bountiful breakfast. Breakfast hours were long enough to allow a leisurely breakfast. Definitely our choice of places to stay while in Charles Town/Harpers Ferry area.
Stayed in November 2023
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Reviewed: 26 October 2023
Miksza
United States2 reviews10Exceptional- • Group
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
No inside pool
Clean and good breakfast
Stayed in October 2023
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Reviewed: 16 October 2023
Deana
United States1 review10Exceptional- • Leisure trip
- • People with friends
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
Friendly staff
Stayed in October 2023
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Reviewed: 5 October 2023
Karen
United States19 reviews1 helpful vote10“Always nice place to stay”- • Leisure trip
- • Couple
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Convenient to the location I needed to be
Stayed in October 2023
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Reviewed: 1 October 2023
Anthony
United States1 review8.0“Comfortable and convenient. Hooghly recommend!”- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 1 night
Bed wasn’t the best but was comfortable enough.
Breakfast was very good. Coffee was plentiful. Comfortable setting to sit ands enjoy friends
Stayed in September 2023
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Reviewed: 26 September 2023
Carol
United States1 review9.0“Nice”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 3 nights
The fact that Booking.com took my payment and didn't pay in full to the hotel. There have been a number of attempts to correct this problem by the hotel and myself. I had to pay over $135 that you didn't pay them. Will not use Booking.com again!!!
Very nice property.
Stayed in September 2023
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Reviewed: 7 September 2023
Kristi
United States1 review8.0Very good- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 3 nights
- • Submitted via mobile
Rooms are a little pricey on weekends
Room size, cleanliness, and staff are great
Stayed in September 2023
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Reviewed: 12 August 2023
William
United States15 reviews10“Terrific, we will be staying here again.”- • Leisure trip
- • Couple
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 3 nights
Breakfast was perfect, staff was great at keeping it refreshed.
Stayed in August 2023
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Reviewed: 27 July 2023
Aaron
United States2 reviews8.0Very good- • Leisure trip
- • Group
- • King Room - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
The room smelled very musty, like a wet basement. Should've said something to front desk but didn't want to complain as we could tolerate it!
Great breakfast!
Stayed in July 2023
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Reviewed: 23 July 2023
Stacey
United States1 review10Exceptional- • Business trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
The shuttle to the casino and the gentleman that drove us was so friendly and kind
Stayed in June 2023
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Reviewed: 13 July 2023
Melissa
United States1 review9.0“Overall, very friendly staff and great facilities. The outdoor pool was fun to use as well.”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
Going to bed later in the night after we finished swimming when the pool closed at 11:00, we did notice some stains on one of the bed's sheets. They were kinda off to the side, so we didn't really try to do anything about it, but it was a little off putting.
Breakfast was plentiful with many options. I loved the cinnamon roll! Coffee was hot and fresh. We really loved the little conveyor belt pancake maker as well, it was fun to watch!
Stayed in July 2023
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Reviewed: 27 June 2023
Liz
United States39 reviews2 helpful votes10“Clean, comfy, convenient”- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
Property was great! Booking.com failed again. Don’t change or update an existing hotel confirmation. Cancel and rebook would be my advice
Everything was clean, comfortable, and the staff was exceptional! We had another issue with booking not talking to the hotel, so I most likely won’t use booking.com for IHG hotels anymore and the staff told me that booking isn’t preferred for them - but unlike my experience in Toledo, the staff did everything they could to make it right! They gave me my room for the correct dates and rate as listed on my booking confirmation even though they had to change things on their end. They went the extra mile and we’re super nice even when I was tires and grouchy about it all
Stayed in June 2023
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Reviewed: 26 June 2023
Teresa
United States2 reviews10Exceptional- • Leisure trip
- • People with friends
- • Standard Room
- • Stayed 1 night
- • Submitted via mobile
Liked everything
Clean and friendly
Stayed in April 2023
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Reviewed: 22 June 2023
Kimberly
United States1 review8.0“Very nice hotel and wonderful staff! The beds were superb and clean!”- • Leisure trip
- • Couple
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
The exercise facility was clean and well equipped and the pool was wonderful and heated. It is in a central location for visiting Harpers Ferry.
Stayed in June 2023
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Reviewed: 7 June 2023
Shannon
United States8 reviews8.0Very good- • Leisure trip
- • Family with young children
- • King Room - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
Nothing
Just an Average hotel.
Stayed in June 2023
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Reviewed: 29 May 2023
Jami
United States4 reviews10“We enjoyed our stay”- • Leisure trip
- • Group
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 3 nights
- • Submitted via mobile
Easy check in and out. Friendly staff. Breakfast was great. Bed was very comfortable
Stayed in May 2023
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Reviewed: 29 May 2023
Heather
United States1 review10“Incredible stay and pool was amazing! Wonderful/ thoughtful staff.”- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 1 night
Breakfast could have been better with more options and some gluten free options as well. Unfortunately intolerant to eggs.
I wish there were more gluten free options but I want to personally thank Dana and Tara at the hotel in Charlestown WV. They surprised my boyfriend with balloons, scratch off tickets, snacks, and a card for his birthday and Dana upgraded our room. I want them to receive recognition please. The staff went above and beyond with my request to have something at the desk that said happy birthday.
Stayed in May 2023
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Reviewed: 23 May 2023
Mira
United States26 reviews2 helpful votes9.0“Great value for location and ameneties”- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
Apart from some stains on the ceiling, everything was good.
walking distance from the casino and very short drive to Harpers ferry. Close to many shops. Shuttle service makes it even easier if you do not want to drive at all. Great breakfast. Pol was open and it was a plus in a sunny warm day of May. Whenever we go back to the area, that’s where we’ll stay.
Stayed in May 2023
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Reviewed: 21 May 2023
Smith
United States2 reviews10“Overall everything was fine”- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
The alarm was going off no one called or came up to let us know Everything was OK and it was an odor in the hallway
The breakfast was good would like to have had waffle with topping.
Stayed in May 2023
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Reviewed: 13 May 2023
Lesley
United States3 reviews10“Excellent, well pleased.”- • Leisure trip
- • Couple
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
We thought everything was fine, no complaints.
The staff is excellent and everyone was very friendly. The shuttle to the casino was really great, we loved the convenience. Breakfast was wonderful.
Stayed in May 2023
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