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  5. Reviews of Extended Stay America Suites - Phoenix - Peoria

Reviews of Extended Stay America Suites - Phoenix - Peoria 2 stars

7345 West Bell Road, Peoria, AZ 85382, United States

#11 of 13 hotels in Peoria

Guests' Choice

Review score

Based on 167 hotel reviews

6.3

Score breakdown

  • Cleanliness

    7.0

  • Comfort

    7.1

  • Location

    8.1

  • Facilities

    6.8

  • Staff

    7.9

  • Value for money

    6.7

  • Free WiFi

    8.3

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Showing 1 – 25

  • Reviewed: 15 May 2024

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    Very dirty. Floors are disgusting- made my feet black instantly. Bathrooms were not kept up very well. Other than that, it was a fine stay.

    It was comfortable

    Stayed in May 2024

  • Reviewed: 14 May 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 3 nights

    Could do a little more for breakfast.

    My room was very quiet.

    Stayed in May 2024

  • Reviewed: 4 May 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    It was a bit outdated and the room was a bit dirty

    Great value for a quick stay, location was good and there were restaurants in the same area

    Stayed in April 2024

  • Reviewed: 7 April 2024

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    It was dirty and dusty under the beds. Found some bugs. The beds were small

    It was the cheapest I could find. I liked that it had a small kitchen

    Stayed in April 2024

  • Reviewed: 6 April 2024

    5.0
    Just stayed the night
    • Leisure trip
    • Couple
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 1 night

    The room was big enough but only 1 chair, lumpy bed. For the price we paid they should have had a breakfast

    A place to sray

    Stayed in April 2024

  • Reviewed: 30 March 2024

    6.0
    Just basic breakfast was weird and hokey. room was level 7. But it was the Baseball Spring training
    • Leisure trip
    • Group
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 4 nights

    Breakfast- not really worthy of the brand.

    Stayed in March 2024

  • Reviewed: 29 March 2024

    5.0
    Passable
    • Couple
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Dated facility

    Location where we needed to be

    Stayed in March 2024

  • Reviewed: 22 March 2024

    5.0
    for 200$ this was bare bones. motel 6 quality
    • Leisure trip
    • Couple
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 1 night

    mattress was uncomfortable, pillows flat

    staff was exceptional

    Stayed in March 2024

  • Reviewed: 28 January 2024

    6.0
    The location of the hotel was great. But that way the only good thing about it.
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The beds were to small and very uncomfortable, outdated appliances, very dark hallways.

    The location was good.

    Stayed in January 2024

  • Reviewed: 19 December 2023

    7.0
    Stay somewhere else save your home and yourself from a splitting head ach
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The staff they are miserable people. Go here is you want them to steal your money

    Rooms where mice

    Stayed in December 2023

  • Reviewed: 19 December 2023

    7.0
    Best price for 2 night stay close to event we were attending.
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Outdated furnishings and could hear loud street noise even with windows closed. Also, AC was not great and had to open window at night to cool off.

    Close to restaurants and family.

    Stayed in December 2023

  • Reviewed: 21 March 2023

    5.0
    Good enough for a sleep and a shower, but the smell of the room was almost intolerable.
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Room smelled like smoke (really bad) even though it was a non smoking room. I also found 3 bugs in the room. 2 in the bathroom and one in the main room.

    Bed was comfortable and all the staff was extremely friendly.

    Stayed in March 2023

  • Reviewed: 20 February 2023

    7.0
    The staff is the best thing about the hotel
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The hallway on the 2nd floor smelled like spoiled ketchup. It seems like the money the hotel makes is not going towards the upkeep of the interior.

    All the staff we came in contact with were friendly and helpful.

    Stayed in February 2023

  • Reviewed: 16 October 2022

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Finding it, the directions that were sent to my phone were not set for Peoria AZ, instead Peoria Illinois. ..

    Very welcoming, quiet, felt safe

    Stayed in October 2022

  • Reviewed: 3 May 2022

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The soaps were rough and shampoo smelled awful. The hallways were very dark. The mattress was hard and 3 pillows for 2 people. Had to check out a hair dryer from front desk. Broken glass in parking stall. Vending machine charged multiple x on credit card, over $80 for 2 water bottles. Had to call credit card company and vending company.

    Location was good. Facility was quiet. The gentlemen at the front desk was helpful and friendly. Had ability to cook and use of frig if needed.

    Stayed in May 2022

  • Reviewed: 26 November 2021

    5.0
    Good price, location. Good amenities.
    • Leisure trip
    • Solo traveller
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The elevator was not working. The stairwells were dark and the railing not clean. I felt unsafe a few times using the stairwell and ran into people I had concerns about.

    The staff did me a favor and got my room ready for early check in. It was clean and in a very convenient part of town. I could walk to restaurants and shopping. The room had an iron, desk, refrigerator and cook stove. There was a vending machine and laundry available. The bedding was very fresh and comfortable. The Uber drivers knew the location.

    Stayed in November 2021

  • Reviewed: 15 November 2021

    5.0
    Friendly staff, but mediocre room
    • Leisure trip
    • Couple
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Odor in lobby and hall. Smelled line an overflowing radiator. Possibly coming from mechanical room? Also smelled like old fish. Also, the room decor was right up there with an assisted living home for seniors.

    Friendly desk staff

    Stayed in October 2021

  • Reviewed: 15 November 2021

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Our mother is in a wheelchair and with the elevator not working there was no other access to our room except 3 flights of stairs. So we did limited visiting this weekend. The staff was great and I'm just sad that we couldn't have our mom to our room for dinner that I was able to prepare with the kitchen in the room

    Stayed in November 2021

  • Reviewed: 2 November 2021

    7.0
    was very happy with my stay
    • Business trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    location

    Stayed in October 2021

  • Reviewed: 18 October 2021

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 3 nights

    CARPET WAS DIRTY, THE STAIRS WERE DIRTY AND SMELLED. THE ELEVATE WAS BROKEN AND MY ROOM WAS ON THE LAST FLOOR.

    LOCATION OF THE HOTEL WAS GREAT. LOTS OF RESTURANTS AND ALL NECCESARY STORES WERE AROUND.

    Stayed in October 2021

  • Reviewed: 25 August 2021

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 7 nights
    • Submitted via mobile

    Fix the elevators and add breakfast

    Staff was friendly Private

    Stayed in August 2021

  • Reviewed: 18 July 2021

    6.0
    It was good. I'll come back.
    • Leisure trip
    • Solo traveller
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 3 nights

    There were people hanging around the property at night making it seem a little shady. The hallways smelled, probably from food being cooked, but the room smelled okay. I was woken up early on the last day of my stay by other guests drinking and smoking pot in the parking lot under my window.

    The room was a good size and the bed was comfortable. A massage shower head would have been nice to have.

    Stayed in July 2021

  • Reviewed: 24 May 2024

    1.0
    There was one staff member who was decent but the other staff were rude and disrespectful and the keys were not working
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    The staff and the elevator was broken with a guest stuck inside. Rude staff. Hospitality was horrible

    Nothing

    Stayed in May 2024

  • Reviewed: 17 May 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    I didn't have my dog with me and they love dogs. Dogs are allowed I just didn't have her with me.

    The staff is wonderful. I'm a recent amputate and they are so good with helping me out. I recommend it. Monica is a front desk agent and was very helpful and knowledgeable about the area. I appreciate her.

    Stayed in May 2024

Showing 1 – 25

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