3200 West Sam Houston Parkway, Westchase, Houston, TX 77042, United States
#406 of 427 hotels in Houston
Guests' ChoiceBased on 173 hotel reviews
5.1Cleanliness
5.9
Comfort
5.8
Location
6.6
Facilities
5.7
Staff
6.4
Value for money
5.8
Free WiFi
7.5
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End of dialog contentReviewed: 21 November 2022
Tiger
United StatesMake sure I had new sheets and towels and make sure everything that was suppose to be in the room such ass Accessories and make sure there’s no bugs ( roches ) and make sure everything works in the room
The breakfast was okay but there were no spoons and forks
Stayed in November 2022
Reviewed: 13 June 2022
Jennifer
United StatesWas nasty and had roaches
Nothing
Stayed in June 2022
Reviewed: 6 June 2022
Jamal
United StatesToilet broke no one came to fix it. Asked twice. Wanted me to come down to get a plunger.
Stayed in June 2022
Reviewed: 31 December 2021
Loy
United StatesThe air conditioner did not seem to work the best. The room temperature was comfortable but we never could get it to cool down. The air conditioner is self was pretty loud. The refrigerator noise was louder than the air conditioner. The pillows were lumpy and unusually heavy and flat.
The price.
Stayed in December 2021
Reviewed: 21 November 2021
Wallace
United Statesjust ok
Stayed in October 2021
Reviewed: 2 October 2021
Belinda
United StatesThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 19 September 2021
Jun
United StatesNothing…First night I had a unexpected guest crawling on the bed ( roaches).and then I’m expecting a very nice breakfast, but it turn out not what you called breakfast. Your website has a dining facility which I did see, I’m very disappointed. I can get a cheaper hotel and get treated way better. So the next day they move me to a different room from a king size to a queen and the room has bathroom issues. Move to another room and still not very comfortable. Small with an expected smell. I won’t be staying in this place if they don’t fix the problem.
Stayed in September 2021
Reviewed: 8 September 2021
Vikrant
United StatesCHanged my room from King to queen.
Location in city.
Stayed in August 2021
Reviewed: 20 May 2024
Mary
United StatesThe people staying there were different. Roaches in room. No microwave as stated on the amenities. Also I paid for an extra day because our power came back and I couldn’t get my any money back. They had time to clean and let someone else stay there
Not much. Staff
Stayed in May 2024
Reviewed: 25 March 2024
Janana
United StatesWhen you walk in it smelled like weed. People were hanging outside , I didn’t feel safe . The bathroom had roaches and the ceiling looked like it had mildew . I had to get a refund and get away from that place .
The only thing ok about the property was the guy at the front desk .
Stayed in March 2024
Reviewed: 17 March 2024
Stiel
United StatesThe location
Staff really worked with us and was patient and understanding.
Stayed in March 2024
Reviewed: 13 March 2024
Manuel
United StatesI never got my room
Stayed in March 2024
Reviewed: 22 February 2024
Kayla
United StatesNothing horrible would not recommend
Stayed in February 2024
Reviewed: 6 February 2024
Paul
United StatesDirty, smelly room that was in poor condition. The smell in the room permeated our clothes. We had to launder our clothes 2x when we got home to get the smell out. Staff warned us not to leave anything in the car - many break-ins. Other guests looked like the had just got out of prison. We didn’t feel safe. There was a fight between a man and a woman in the room next door. The bed in the room was so uncomfortable I couldn’t sleep.
Friendly, professional staff. This property is in a location that was convenient to what we needed to do in Houston.
Stayed in February 2024
Reviewed: 18 December 2023
Monica
United StatesThe fact that I paid for my room and the assistant manager came up 9 hours later trying to put me out because of a computer glitch or something now my money is gone
Some of the staff was excellent
Stayed in December 2023
Reviewed: 23 July 2023
Demetrias
United StatesThr room, staff, and overall area
I liked nothing about the hotel stay.
Stayed in July 2023
Reviewed: 31 May 2023
Jermaine
United StatesThe cleaning service
P I like the staff the location the rooms the quietness
Stayed in May 2023
Reviewed: 31 May 2023
David
United Statesnothing at all
old nasty ghetto
Stayed in April 2023
Reviewed: 25 May 2023
Jermaine
United StatesThe cleaning can be better
The breakfast ok but the location is very good it around of shopping area which is a plus
Stayed in May 2023
Reviewed: 22 May 2023
Oluseyi
United KingdomInsects in the room
Location
Stayed in May 2023
Reviewed: 20 May 2023
Jermaine
United StatesNothing
I like the kitchen the quietless the area the staff is very respectful helpful
Stayed in May 2023
Reviewed: 14 May 2023
Kosak
United StatesWebsite said it was pet friendly but in fact they are not pet friendly there was drug dealers and Drug heads and prostitutes running around and but yet they couldn't accept a working man that wanted to go to sleep with his dog
I showed up after booking it through booking and it said pet friendly when I arrived it wasn't pet friendly but there was drug dealers and prostitutes running around and they canceled it the front desk attendant canceled my order and then still tried to charge me
Stayed in May 2023
Reviewed: 21 April 2023
Alfonso
United StatesThe place is chaotic. It is more like a temporary housing. The room had a strong smell to smoke, cannabis and who knows what else. It was dirty and noisy. People yelling everywhere.
Nothing. I decided not to stay in this hotel and used Hotel Tonight to flee the place for my safety and health.
Stayed in March 2023
Reviewed: 8 March 2023
Jovanna
United StatesEverything...this property is in poor condition. The rooms were smelly, dirty, and roaches in kitchenette, restroom, at door entries. None of us slept, cancelled the 2nd night stay, but have not received my refund that was to received based on management.
Absolutely nothing.
Stayed in February 2023
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