55 Church Street, New York, NY 10007, United States
#340 of 418 hotels in New York
Guests' ChoiceBased on 3148 hotel reviews
7.4Cleanliness
7.7
Comfort
7.7
Location
9.3
Facilities
7.0
Staff
7.9
Value for money
7.1
Free WiFi
8.0
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End of dialog contentReviewed: 4 June 2024
Jason
New ZealandRooms were in need of modernisation. The furniture was a little dated.
Location was great and the view from our room.
Stayed in June 2024
Reviewed: 4 June 2024
Kayla
United StatesRestaurant was closed, they no longer have a pool, this information should have been available to guest prior to booking. Only one elevator worked during my entire stay and at one point that elevator stopped working and we had to use the service elevator.
Clean hotel perfect location
Stayed in June 2024
Reviewed: 3 June 2024
Mathilde
DenmarkA bit too dusty, old, and worn. Some of the staff was also not very friendly.
Good location and value for money
Stayed in June 2024
Reviewed: 2 June 2024
Varun
IndiaThe hotel room was a bit dated and you start seeing it wearing out. The furniture is a bit old and the amenities were lacking (like no mini-fridge) for which we had to ask them separately and was paid (although they gave it free as we needed it for medical reasons, thank you). The carpet was worn out and there weren't any facilities at the hotel. However, the positives made the stay worth it.
The location of the hotel is really awesome and we could see the World Trade Center directly from the window. You could actually feel a part of modern history from the room. The hotel was good overall and the staff is good and efficient. The subway stations (multiple) are literally around the hotel with a 10 foot walk which made it really easy to go anywhere we wanted.
Stayed in May 2024
Reviewed: 29 May 2024
Suresh
United StatesNo restaurant in the hotel
Location
Stayed in May 2024
Reviewed: 28 May 2024
Raunak
United StatesUnhelpful staff, poor facilities.
Great location. Close to multiple subways.
Stayed in May 2024
Reviewed: 28 May 2024
Scott
United StatesThe lobby bar could be updated, but that is a small issue in my eyes.
The location right at the World Trade Center. Super clean, good value for money. Housekeeping and Concierge were very attentive and friendly.
Stayed in May 2024
Reviewed: 26 May 2024
Salvatore
NetherlandsThere is no breakfast room therefore breakfast is brought in the room. For smaller rooms may be a problem finding space for eating breakfast. On first day our room (junior suite) was not available, we were given another room (double room) with two queen size beds for 3 adults, very uncomfortable. Fortunately upon request we were given our booked junior suite the day after.
Large room (junior suite) at next to last floor. Very nice view. Conveniently placed close to many metro lines and in very close to shopping mall and various attraction.
Stayed in May 2024
Reviewed: 25 May 2024
Tomáš
Czech RepublicThe hotel itself is old - it used to be Hilton (still visible the shade of the old Hilton banner, which is hilarious) and it shows. Equipment is worn down and very old, seems like last reconstruction was like 20 years ago (probably after 9/11). But it was clean and the bed was nice.
Can't beat the location. For the price, the location is ultimate - really easy to access, nice part of downtown Manhattan just in front of ground zero memorial. All shops nearby. And the views! Super spectacular, it's truly magical. Staff very friendly, helpful and professional (I needed some extra service and they really helped me out)
Stayed in May 2024
Reviewed: 25 May 2024
April
United StatesDated. Needs upgrading.
Very nice staff and amazing location.
Stayed in March 2024
Reviewed: 23 May 2024
Abdulrahman
NetherlandsMy reserved room was way below my expectations. very small, had no sofa, the bed had stain on the side. I had to go back to the front desk and pay for an upgrade room!! no one answers the phone where I had to go down every time I needed something. no restaurant so you would rely on eating outside all the time. The staff were kind of formal with us hardly you see a smile on their faces (except for the Concierge/Bellman guys).
I guess the only thing i liked was location. thats it.
Stayed in May 2024
Reviewed: 23 May 2024
Dashanaba
United StatesThe sofa, chair, floors, had stains, the room had a smell to it. Especially in the bathroom. Don’t know what is was.
Stayed in May 2024
Reviewed: 21 May 2024
Stein
United StatesThere were three of us, and we asked for extra pillows. They told us we were only allowed two extra per room.
Stayed in April 2024
Reviewed: 19 May 2024
Hodnefjell
NorwayRooms realy needs to be renovated.
Stayed in April 2024
Reviewed: 19 May 2024
Siddharth
IndiaVery expensive
Location
Stayed in May 2024
Reviewed: 19 May 2024
Samantha
United StatesThey didn’t give me the room I paid for .
Stayed in May 2024
Reviewed: 18 May 2024
John
United Stateshigh floor with a view.
Stayed in May 2024
Reviewed: 16 May 2024
Daniel
SwitzerlandI picked a more expensive room because I wanted to have a better view. The many rooms listed did not correspond to the actual view you are going to get. I requested a room with a better view, since my original one had a really poor view. Another issue was that the guest service phone line didn't pick up, I had to go back to the lobby.
The staff was very welcoming and were able to address all my requests. They also gave me some really good advice on how to go around the city. The view, if you are lucky to get the right room, is really nice.
Stayed in May 2024
Reviewed: 16 May 2024
Jonas
GermanyBlack Gum on the floor and some dust.
The view
Stayed in May 2024
Reviewed: 15 May 2024
Michelle
CanadaThe carpet was old
The view and location
Stayed in April 2024
Reviewed: 14 May 2024
Shivani
New ZealandAs hotel policy, I was asked to pay $100/day for a deposit, which was meant to be returned within a few days of check out. None of the money was returned. I have contacted the hotel multiple times through booking.com and through their website. Got replies through the app that showed they didn't really read the messages. The final message had more assistance, but the issue still hasn't been resolved after 3 months. I have messaged through the website twice but no one replies, I only get an automated response that it was received. The stay was fine, but the assistance is lacking.
Stayed in February 2024
Reviewed: 14 May 2024
Ta
TaiwanSlightly old facility, but not an issue
Very convenient location, near subway and World Trade Center Super view with big windows at high floor
Stayed in April 2024
Reviewed: 13 May 2024
Greer
United StatesOriginal suite was unclean however the staff accommodated us with a new suite and a complimentary drink.
The location
Stayed in May 2024
Reviewed: 11 May 2024
Gosselin
United StatesWe paid for breakfast that was not included. The hotel has many flaws that have been cheaply covered in an attempt to hide the damage to the guests.
Stayed in April 2024
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