870 7th Avenue at 56th Street, New York, NY 10019, United States
#360 of 414 hotels in New York
Guests' ChoiceBased on 3194 hotel reviews
7.3Cleanliness
7.8
Comfort
7.9
Location
9.3
Facilities
7.0
Staff
7.8
Value for money
7.0
Free WiFi
7.9
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End of dialog contentReviewed: 7 June 2024
Norrington
New ZealandLift not working so had to use service elevator
Good location and clean
Stayed in June 2024
Reviewed: 6 June 2024
Ana
MexicoThere’s was only 1 elevator for the hole facility, which made it difficult
Location
Stayed in June 2024
Reviewed: 6 June 2024
Maurice
IrelandThere was only one lift available and there were times you were waiting 10-15 mins to get the lift. I understand theey were upgrading but the money that was paid to stay this services was far from acceptable. The air conditioning was quite noisey.
Location of the hotel was brilliant and within walking distnace to most things
Stayed in June 2024
Reviewed: 5 June 2024
Renee
United KingdomThe elevators haven’t all worked since summer 2023 and no notification is given when booking to stay in the hotel. The lines for the elevators are huge and often I can’t even get out of the hotel because the elevators either don’t come or they come and they’re too full to get in to. I asked for a room on a lower floor this time specifically so I could use the stairs if I had to (which I had to several times). A discount would’ve been nice, since I’ve stayed here 4 times.
The location, the bar, the rooms…
Stayed in June 2024
Reviewed: 5 June 2024
Ric
United KingdomLifts not working
Location
Stayed in June 2024
Reviewed: 5 June 2024
Romero
SwedenLack of towels. Old bathtub. A bit smelly room. Only two elevators for a huge hotel made it almost impossible to use so good we were on the 5th floor and could take the stairs.. this was a big problem.
Big rooms, clean. Perfect location.
Stayed in May 2024
Reviewed: 4 June 2024
Cynthia
United StatesThe elevators were a bit difficult. Wait times could be longer than expected. We started factoring that in to our time schedule.
The room was clean, comfortable and perfect for my needs. The location was excellent for its close proximity to Central Park for my grandchildren and close to the wedding venue at the Russian Tea Room.
Stayed in June 2024
Reviewed: 3 June 2024
Sarah
FranceBed was way too soft, bathrooms really too small and dated, one lift issue was a pain but ok!
Great location, great fitness suite, friendly staff, love that there is complimentary luggage storage
Stayed in May 2024
Reviewed: 3 June 2024
Andrew
United StatesThe elevator being down was really inconvenient for our entire stay especially with two kids in strollers we are not able to fit with other people usually in the one so we were constantly waiting and wasting time
Perfect location
Stayed in June 2024
Reviewed: 3 June 2024
Sheila
AustraliaIssue with lift No tea coffee fridge kettle in rooms
Location
Stayed in May 2024
Reviewed: 3 June 2024
Silvia
GermanyNo water heater, no welcome bottle water for free to drink.
It was clean and the hotel was very central.
Stayed in June 2024
Reviewed: 3 June 2024
Thinus
CanadaNo complimentary coffee/tea in room and the downstairs coffee shop was severely over prices, more expensive than the Starbucks that was right next door
Great location. Right on a Subway Stop, 5 min walk from Times Square and Central Park. Beautiful spacious room.
Stayed in June 2024
Reviewed: 2 June 2024
Mark
United KingdomRoom a little cramped for 4 people
Location and experience. Very good communal areas
Stayed in June 2024
Reviewed: 1 June 2024
Jorge
MexicoThat we don’t have bottle of water, that we don’t have microwave, that there was just 2 elevator available for all the customers
The location is really good
Stayed in May 2024
Reviewed: 1 June 2024
Paul
United KingdomLifts were being upgraded so had to wait a while or walk down 12 flights.
Very central to all attractions. Gave us a coffee machine. Concierge was very friendly and helpful.
Stayed in May 2024
Reviewed: 31 May 2024
Ndekwe
United KingdomRestaurant not open on Sunday or Monday and the staff could have been friendlier other than one of the cleaners who was extremely helpful and friendly.
It was clean and comfortable.
Stayed in May 2024
Reviewed: 30 May 2024
Alicia
AustraliaOnly one working elevator - so slow. Adds ~10mins onto every departure/ return Cleaners walked in repeatedly on us - entering the room as they were ‘knocking’
Spacious room, comfortable bed
Stayed in May 2024
Reviewed: 29 May 2024
Menezes
FranceThe elevator was having working problems.
The location is great!
Stayed in May 2024
Reviewed: 29 May 2024
Petra
United KingdomVery noisy needed earplugs to sleep
Great location
Stayed in May 2024
Reviewed: 28 May 2024
Eileen
CanadaThere was no microwave or coffee machine
Stayed in May 2024
Reviewed: 27 May 2024
Kirsty
United KingdomExcellent location 5min walk to Times Square and Central Park, numerous subway stations located around. The room was very clean, and the bed was extremely comfortable. People complain about the lifts, but with the use of the service lifts, we never waited more than a couple of minutes to gain access.
Stayed in May 2024
Reviewed: 26 May 2024
Alexandre
FranceHalf of the elevators closed for renovations, it would be smarter to do them one at a time. The window in the room was not isolated at all, 100% of street noises were coming in which is not nice at all during the night.
Great location, ideally placed. Everything is close-by, hotel is clean and nice.
Stayed in May 2024
Reviewed: 26 May 2024
Simon
AustraliaThere were no tea or coffee making facilities Noisey air conditioner cutting in and out all night When blinds up all other room accommodation could see in Dim light in room
Large room
Stayed in April 2024
Reviewed: 25 May 2024
Alfredo
United StatesI didn’t like that the elevators were being closed and had to take stairs most my trip.
Loved the location and made it convenient for travel.
Stayed in May 2024
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