That they charged me a $30 parking fee I was completely unaware of! When I called about it they did nothing. The lady apologized and that was it which I get it wasn't her fault but the receptionist should have said something when I checked in and received my parking pass. Not happy about it at all! I'm already paying to stay with you and you want to charge me to park in one of the many open spots on your property.

The grounds were clean, and the room was nice.

Stayed in March 2024

That for the price they should have a free breakfast

They have a pool

Stayed in March 2024

Without a car, there is not much within walking distance other than a great walk around the waterfront.

24-hour front desk meant I could book and check in at the last minute. Friendly staff, clean rooms and great views if you get a bay facing room! Check out until noon was great too, saved me some extra time waiting at the airport.

Stayed in February 2024

The beds need replacement.

I liked the quite area. Only 20 mins from SF.

Stayed in January 2024

30$ Parking Fee, Very Close to Freeway as in you can hear the roads with fast vehicles, we got checked in close to Freeway at 8th floor, I suggest request the wing opposite freeway view.

Gym, Pool, close to free way, safe area to Park, Free Coffee

Stayed in December 2023

The free breakfast offer was not honored

Stayed in December 2023

Excessive charge for parking. Limited food choices

Stayed in December 2023

Staff was ok, was not as welcoming as other locations. Deposit is required and 30.00 from that deposit will go to parking, non refundable.

Place was clean. Room was clean. Area is all business. Beds are comfortable. Free cookies. Overall I recommend.

Stayed in November 2023

Reception's employees were Excellent. Thank You.

Stayed in October 2023

No microwave in the room and there was no free coffee/tea 24/7

Location. Cleanliness.

Stayed in November 2023

the room was nice, spacious, and check-in was easy. also great location because super close to the cow palace and quiet area.

Stayed in October 2023

Would have been nice to have some kind of complementary breakfast.

The beds & pillows were very comfortable. Rooms very clean. Toiletries nice. Shuttle to airport. We stayed here for two nights as we had a large truck and wanted to sight see in San Francisco. Parking was at least half ($30 day) of what it would have been in the city hotels and safer. We took Ubers into the city.

Stayed in October 2023

The bathroom needs a fan! The bathroom door is getting rusty on the top from the amount of moisture and the mirror is showing signs of issues due to this also. Paying for bottled water in the rooms, is not ok when you are paying so much money a night for a hotel room!!!

This hotel was in a very safe area. There is plenty of free parking. Easy access to the highway. The room was very clean, bed was comfortable, sofa bed was in good shape and comfortable also. The shower head was tall, which for us is a wonderful thing! We ate in the hotel restaurant almost every day we stayed at the hotel, the food was very fresh and we were happy with every purchase we made there. The restaurant also stayed open late so that was also nice since there are not a lot of eating options in that area. The staff were friendly and very accommodating to all of our needs. I would stay at this hotel again.

Stayed in October 2023

Breakfast buffet (20 dollars via Booking) was overrated. Diner however was very nice. Better book without breakfast and decide locally to pay for and/or join breakfast buffet.

The room was good.

Stayed in September 2023

I saw the security personal sleeping at the back entrance. Passed by him twice. He never looked up.

The location, close to the airport.

Stayed in September 2023

N/A

Location and in house facilities.

Stayed in July 2023

They not clean room every day.

Good size room.

Stayed in August 2023

jacuzzi was not functioning well.

Stayed in July 2023

Parking was expensive as was breakfast. Added expense. A little outdated.

Comfortable bed, roomy. Clean rooms

Stayed in August 2023

See above

Best room in trip. Been going to this hotel for well over 10 years. The parking fee keeps going up so price stays competitive. You guys are starting to nickel and dime for profits. What next no cookies no lobby coffee. Like hotel but everytime something added . 3 dollar room water?

Stayed in July 2023

Parking is 30 dollars when across the street is free? I believe this is very unprofessional to have paid parking in such a place when the location is a 0 public transport location.

Shuttle to the airport was quick and easy.

Stayed in July 2023

Close to the airport & not too far to San Fransico by uber

Stayed in June 2023

No kettle in the room, bad soundproofing, 2 of 3 card keys were not working

Stayed in July 2023

Food and bar a little pricey. The bathroom sink had mold under edge of sink. Would have liked the airport shuttle to be available in mid-day when we arrived.

comfortable room, good bar and restaurant

Stayed in June 2023