500 Hotel Circle North, Mission Valley, San Diego, CA 92108, United States
#239 of 239 hotels in San Diego
Guests' ChoiceBased on 403 hotel reviews
7.5Cleanliness
8.0
Comfort
8.0
Location
8.5
Facilities
7.9
Staff
8.2
Value for money
7.2
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End of dialog contentReviewed: 21 August 2021
Karen
United StatesTowels ran out and weren’t replenished
Pool great for kids with fun slide
Stayed in July 2021
Reviewed: 12 August 2021
Valerie
United StatesParking is far and food is pricey
Gorgeous pool! Slide was fun!
Stayed in June 2021
Reviewed: 11 August 2021
Keven
United StatesPaid extra fir parking It was too much
good location
Stayed in August 2021
Reviewed: 30 July 2021
María
United StatesComfortable
Happy family stay
Stayed in May 2021
Reviewed: 24 July 2021
Jen
United StatesIce maker was broken on our floor and the bar at the pool closes kind of early in my opinion.
We were able to check in early. When we asked to have a balcony it was no problem. Staff was really nice and it was 10 minutes from the SD Zoo. Also, the pool is amazing for kids!
Stayed in July 2021
Reviewed: 23 July 2021
Shawn
United StatesOnly issues were our neighbors who were noisy and had a barking dog late, to no fault of the property. Just made it difficult to go to sleep.
Clean and convenient layout, we could walk quickly to any location on the property.
Stayed in July 2021
Reviewed: 21 July 2021
Melanie
United StatesA little noisy but that comes with a kid hotel. Lots of construction around the hotel which didn’t effect us but I’m sure rooms that were near it were loud.
Great water slide. Kid pool was only 3 feet 6 inches deep which made it great for young ones. They also had a small pool for toddlers. Went during the week so it wasn’t crowded. Plenty of chairs. Has a fun 50s vibe. We were on the sixth floor and had a fun view of the slide and pool. Close to all SD attractions.
Stayed in July 2021
Reviewed: 18 July 2021
Tiffany
United StatesSome Staff were rude did not get a key card or map. Asia came and save the day.
Room cleanliness and great location.
Stayed in June 2021
Reviewed: 17 July 2021
Jenny
United StatesNeed more jacuzzi in the area .
Lots of spaces for relaxing and walking
Stayed in July 2021
Reviewed: 16 July 2021
John
United StatesPrice
I didn't get any breakfast. I guess concierge failed to tell of a free breakfast.
Stayed in June 2021
Reviewed: 15 July 2021
Suzanne
United StatesSurrounded by construction. Overpriced restaurants. Noisy. High parking fees.
Very clean. Rooms comfortable. Great balconies.
Stayed in July 2021
Reviewed: 10 July 2021
Daniel
United StatesAll was great
Location was great.
Stayed in June 2021
Reviewed: 7 July 2021
Helen
United StatesWe had to wait for over an hour, past 4:00 p.m. for the room to be ready. Guest services said they would text or give us a call, but no one did. Around 5:30 p.m., we went to the counter to ask if the room was ready and was told that it was. By the way, we had an event to attend and were late as a result.
The hotel was totally renovated from the last time I stayed there and it was nodern and awesome.
Stayed in June 2021
Reviewed: 5 July 2021
July
United StatesThere is construction occurring next door on a new high rise apartment home. I was unaware if the noise level that began at 6am on Monday. My room was fight by the construction and it was LOUD...woke me up at 6am loud. The front desk was understanding and offered me a new room for the remainder of my 5 night stay in the tower far from the construction.
Staff was amazing and the room and pool area were very clean and welcoming.
Stayed in July 2021
Reviewed: 1 July 2021
Patricio
United StatesElevators took forever
Clean
Stayed in June 2021
Reviewed: 1 July 2021
Brian
United StatesParking
Location
Stayed in June 2021
Reviewed: 30 June 2021
Karen
United StatesGoogle maps has not been updated to give correct directions to lobby. Approximately $60 per day added for parking, "resort" fee and something else. Increased the expected cost by about $120. Nothing was really added to provided amenities over and above a non "resort" hotel.
Renovated room was very nice. Loved the innovative closet area and decor.
Stayed in June 2021
Reviewed: 24 June 2021
Eduardo
United StatesCheck in is at 3pm. I arrived at 5pm and my room wasn’t ready. I waited until 6pm. Also the staff was miss informed about the pool and spa hours.
Multiple and very nice lounge areas with some having burning flame in the center which creates a nice ambiance. Nice views. Upscale decor.
Stayed in June 2021
Reviewed: 18 June 2021
Elena
United StatesThe bathrooms could use brighter lights
The pool was fantastic! And the bed was very comfy. Staff was very friendly.
Stayed in June 2021
Reviewed: 17 June 2021
Chad
United StatesPrices for for food/beverages were a bit high.
Rooms were ready upon arrival. Staff was friendly. Amenities were all close and easily accessible.
Stayed in June 2021
Reviewed: 7 June 2021
Amanda
United StatesThere were bedbugs on the pool furniture.
Great rooms and pool. Kids had a blast
Stayed in March 2021
Reviewed: 20 May 2024
Jaime
United StatesWe loved that this property had everything we needed and we didn’t have to leave the property.
Stayed in May 2024
Reviewed: 20 May 2024
Estela
United StatesI did not like that we were able to hear so much noise outside our room. You can hear every stomp, door slam, talking etc. paper thin walls in the Marco Polo section.
The amenities and polite staff
Stayed in May 2024
Reviewed: 30 April 2024
Monique
United StatesSome rooms and hallways were a little dated/worn.
Loved the facilities overall. Loved the mid-century theme. The decor and vibe was very cool! The convention center was beautiful, had great food!
Stayed in April 2024
Reviewed: 16 April 2024
Takaya
MexicoThe bathtub wouldn't fill with hot water (broken). The TV broke, so we lost several hours trying to fix it.
Stayed in April 2024
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