You can change your booking at any time
If you’ve already made a booking, you’re free to change the time and/or the place.
Whatever you decide, you can change your booking online, or by contacting us.
You won’t pay any admin fees for changing your booking, although it may affect the rental price.
You can cancel your booking
If you – or your rental car – are in an area that’s affected by travel restrictions, we’ll do everything we can to help. Please just get in touch before your rental is due to start.
If you’re not directly affected by the Coronavirus:
For details, please see your rental terms: just access your booking, enter your email address and car reservation number, then scroll down and click the rental company’s ‘Terms and Conditions’. You’ll find the cancellation policy under ‘Important Information’.
To cancel, just access your booking online, or contact us.
If Coronavirus has you rethinking your travel plans, remember that you can change the timing or location of your car rental free of charge.
Cancelling your rental will automatically cancel your Full Protection Insurance, so you’ll get a refund of the insurance premium you paid.
Renewing a driving licence during Coronavirus can be difficult, which is why various governments have agreed to extend lots of licences that expire in 2020. When you pick your car up, the counter staff will apply the following rules when they check your licence.
If you have a driving licence issued by the UK or any EU country except Italy:
If you have an Italian driving licence: