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What guests said about Bhurban:
2.0
Scored 2.0
i had to leave the hotel an hour after check in because he...
i had to leave the hotel an hour after check in because he place was in such sorry state. not recommended for families at all.
unsafe place with random men roaming around. anyone could come up to our apartment and take a look. absolutely sorry state of affairs. terrible experience. not recommended to anyone.
Also, rude staff. used abusive language with me.
A
Anonymous
4.0
Scored 4.0
Location was away from traffic and busy areas which was good...
Location was away from traffic and busy areas which was good. But they were packed to capacity due to which they did not give attention as in the past. Further, they had a musical concert @ Rs.15000 per person and those who did not opt for it, had limited choice in dining because their restaurants were closed on night 13th/14th August.
Shabih
6.0
Scored 6.0
1- Ambience : front desk corwded not a proper queue followed...
1- Ambience : front desk corwded not a proper queue followed.
2- Hosue keeping services are really poor, they missed cleaning surface and areas, lobby side windows locks are not porpley function, wash room showers not working, food basket missed int he room, we have to call two to three for these petty services to make it working.
3- Parking not propely managed someone parked car in such a way that it looks occupied two parkings.
4- Overall food is pathetic in buffet, breakfast and Al-cart in chinese cusine.
5- Lobby fast food is better but not signature.
In 5-Star I mean you are not expecting such blunders
Khurram Aman
Pakistan
8.0
Scored 8.0
Mesmerizing weather and awesome beauty of the town.
Mesmerizing weather and awesome beauty of the town. After Pearl Continental Hotel in Bhuban, I would recommend "Holiday Grand Resort Hotel" that is great value of money and have excellent staff to serve you.
Khalid
Pakistan
10
Scored 10
I liked the views from room most.
I liked the views from room most.
They did had live music could just sit in Gallery and listen to it.
Facilites for children were there but did not get chance to use it. If you ever travel there and eat only order local food not fast food.
Ruquia
United Kingdom
4.0
Scored 4.0
Over priced lodging
Rude Reception staff
Over priced lodging
Rude Reception staff
False charges posting
Not great value for money
Untidy and congested dining room for breakfast
Expensive food
Locations and view is nice
Property is old but maintained
I had a wonderful stay with my family at this beautiful home hosted by Awais. The place was spotlessly clean and well-maintained, which really added to the overall experience. The host was incredibly professional, ensuring all our needs were met and providing helpful recommendations for local attractions. The breathtaking views from the room window and balconies were the cherry on top. I would highly recommend this place to anyone looking for a peaceful and comfortable getaway in the hills.
Apartment is a quiet, clean, spacious and calming place. It is very near the PC Bhurban and close to lovely nature. You can see the Kashmir valley from apartment balcony But you can’t hear the noise of the streets in the apartment. The whole place made us feel at ease. Host Mr Sohaib was very nice, easy to talk to and very friendly and arrangements was awesome. I would definitely come again!
One of the nicest properties I've stayed in! The rooms are big and beautifully designed. The lobby of the hotel is amazing. The view from the room was also really goos. The rooftop restaurant has a full valley view and it was too relaxing. The staff is really well trained and they know how to take care of the guest. Will surely visit again.
In your Booking.com as u called genius I have requested smoking room and the same has been confirmed before checked inn but after checking inn all staff responses rudely that we have no single smoking room and u can smoke in the balcony and the winter with minus temperatures wow
I will not recommend this hotel for smokers
Amazing trip. Travelled from Dubai to cool down in Bhurban. Kids made cherishing memories about Pakistan. The Resort is very spacious as well as cozy, host is very cooperative, and Views are Totally Awwwesome. This whole family vacation became a blissful station on my memory lane.
An excellent location,well maintained and very clean,this is the best stay option in Bhurban .The rooftop view was breathtaking nice ambiance. The staff was cooperative and friendly .The food was delicious.i will rate it as one of the best hotels I have stayed at.
My stay was a memorable experience. I extend my sincere gratitude to the entire team for their dedication to creating a welcoming and comfortable environment. I wholeheartedly recommend this hotel] to fellow travellers and look forward to returning in the future.
The ambience and the décor. The hotel is nicely located just below Hotel One before PC Bhurban. The views are excellent, specially from the top floor open terrace. The breakfast buffet was included in the price and all items were great.
The Customer Service by Mr. Muzammil. He is excellent in support. he was always there when you need him. some times you dont pay for hotel, you pay for service. Bhurban Hills was combo. I am very happy and would like to stay again.
Well maintained and clean place to stay. Hosts were very good plus they allowed flexible check in and check out timings. Best place to stay in bhurban. Good wifi and safe parking space for cars. Perfect view of valley from rooms.
Excellent service with a friendly staff at European Complex. The views were amazing, had a pleasant stay. The cleanliness and ambiance were also up to my expectations. Overall, a great experience!
Amazing stay, one of the very few places in the country where the owners are petsonally involved. A true example and meaning of hospitality. I am your permanent customer now.
The only thing that made me excited to visit this hotel was the online booking staff who communicated on phone and told about the hotel but found the other way.
Very good and comfortable stay.enjoyed alot all facilities available.will come again with my family.staff and owner is so coperative. Cleanliness excellent
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