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Cool Palms Motel is a 5-minute drive from Caneland Central shopping centre and a 6-minute drive from Mackay city centre. It is an 11-minute drive from Mackay Airport. All rooms are on the ground floor and have a private bathroom, flat-screen TV, air-conditioning and a dining table. You can park your car in one of the free parking spaces provided. Guests can relax in the fully fenced outdoor pool and barbeque area. Cool Palms Motel offers an after hours check in service and free WiFi.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top location: Highly rated by recent guests (8.2)

Breakfast info

Continental

Free private parking available on-site

Loyal customers

There are more repeat guests here than most other properties.


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Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 single bed
and
1 large double bed
1 single bed
and
1 large double bed
2 single beds
and
1 double bed
3 single beds
and
1 double bed
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Guest reviews

Categories:

Staff
8.9
Facilities
8.2
Cleanliness
8.6
Comfort
8.5
Value for money
8.7
Location
8.2
Free WiFi
8.5
Select topics to read reviews:

See what guests loved the most:

  • Dee
    Australia Australia
    Clean, comfortable room with all necessary amenities.
  • Amanda
    Australia Australia
    The staff on arrival were lovely & helpful in recommending a great place within walking distance for dinner. The room including bathroom & toilet were clean with the exception of some dubious looking marks on the couch which we did not use because...
  • Ana
    Australia Australia
    Friendly and easy to deal with, room was nice and clean, very comfortable bed also close to everything

Property surroundings

Facilities of Cool Palms Motel
Great facilities! Review score, 8.2

Most popular facilities
  • Outdoor swimming pool
  • Free parking
  • Free WiFi
  • Family rooms
  • Room service
  • Non-smoking rooms
  • Tea/coffee maker in all rooms
Bathroom
  • Toilet paper
  • Towels
  • Bath or shower
  • Private bathroom
  • Toilet
  • Shower
Bedroom
  • Linen
Outdoors
  • Picnic area
  • Outdoor furniture
  • BBQ facilities
  • Garden
Kitchen
  • Dining table
  • Electric kettle
  • Microwave
  • Refrigerator
Room Amenities
  • Socket near the bed
  • Clothes rack
Living Area
  • Seating Area
Media & Technology
  • Streaming service (like Netflix)
  • Flat-screen TV
  • TV
Food & Drink
  • Breakfast in the room
  • Tea/Coffee maker
Internet
WiFi is available in all areas and is free of charge.
Parking
Free private parking is possible on site (reservation is not needed).
  • Accessible parking
Services
  • Daily housekeeping
    Additional charge
  • Vending machine (drinks)
  • Fax/photocopying
    Additional charge
  • Express check-in/check-out
  • Laundry
    Additional charge
  • Room service
Reception services
  • Invoice provided
Safety & security
  • Fire extinguishers
  • CCTV in common areas
  • Smoke alarms
  • Key access
General
  • Designated smoking area
  • Air conditioning
  • Non-smoking throughout
  • Tile/marble floor
  • Heating
  • Fan
  • Family rooms
  • Ironing facilities
  • Non-smoking rooms
Accessibility
  • Entire unit located on ground floor
Outdoor swimming pool
Free!
  • Open all year
  • All ages welcome
  • Pool/beach towels
  • Fence around pool
Languages spoken
  • English
  • Vietnamese

Property practices

This property has told us they implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.

House rules

Cool Palms Motel takes special requests - add in the next step!

Check-in

From 14:00 to 00:00

Guests are required to show a photo identification and credit card upon check-in

Check-out

From 07:30 to 10:00

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Children and beds

Child policies

Children of any age are welcome.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 1 year
Extra bed upon request
AUD 15 per child, per night
Cot upon request
AUD 5 per child, per night
2+ years
Extra bed upon request
AUD 15 per person, per night

Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.

The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.

All cots and extra beds are subject to availability.

Age restriction

The minimum age for check-in is 18

Pets

Pets are not allowed.

Maestro Mastercard Visa UnionPay credit card Eftpos JCB American Express Cash is not accepted Cool Palms Motel accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Need-to-know information for guests at this property

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Cool Palms Motel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property currently isn't accepting guests from certain countries, during dates where such guidelines exist.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.

FAQs about Cool Palms Motel

  • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

  • Cool Palms Motel offers the following activities / services (charges may apply):

    • Swimming Pool

  • Check-in at Cool Palms Motel is from 14:00, and check-out is until 10:00.

  • Room options at Cool Palms Motel include:

    • Studio
    • Twin/Double
    • Family

  • The prices at Cool Palms Motel may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Guests staying at Cool Palms Motel can enjoy a highly-rated breakfast during their stay (guest review score: 7.5).

    Breakfast option(s) include:

    • Continental

  • Cool Palms Motel is 0.9 miles from the centre of Mackay. All distances are measured in straight lines. Actual travel distances may vary.